FragranceNet

Stay away! If I could give a zero rating, I would! I don't believe my perfume was authentic - and after having placed my order a few months ago, I started receiving a magazine subscription that I never ordered. Called People magazine's subscription dept & was told it was placed through M2Media Group & FragranceNet! And I had to contact CancelMag.com to get rid of it. Of course, nothing is that easy... try reaching these websites and contact numbers. It's a joke. I contacted CancelMag through a postal address, an email, M2Media Group, People Magazine & FragranceNet. I made it clear I didn't want this magazine, never ordered it and want it stopped. I will never order from FragranceNet again - and have alerted family & friends about this scam. I am careful never to allow my details to go to third parties - yup, I click that box saying I don't want crap sent to me or my info given out, I'm careful about pop ups and add ons they try to slip in - from what I've read online, a lot of people are getting the same from having placed orders with FragranceNet.com. This better be the end of it. I don't want to see anymore from these scamming companies!

Hi all

I recently ordered from this website and was quite surprised! I placed an order on 10th August 2010 from the UK and it arrived on the 19th August 2010. Not bad coming from the States or is it? (They say orders are shipped within the UK?) Very confusing.

Beware of the P & P cost though. I only ordered one item and it says on the web site that orders under a certain amount are charged at £3.95 for the UK. I ended up paying £11.49 for international shipping, which worked out at approximately 50% of the product ordered. Also, they promised a free mirror with every order, which I didn't receive.

On the plus side, the order arrived intact, was well packaged and is the genuine article.(I know because I've bought this product in Saks in the States before). The price is good and I got a 10% discount because it was my first order.

If you are going to order from this site, make sure you are happy with the shipping cost before you confirm your order. If you have any issues, as a another reviewer has written, they will not enter into any one-on-one contact with you via email everything seems to be automated. Not great customer service.

I would use this site again because I can't find anyone in the UK that stocks Jivago 7 notes. If anyone can help me on this one, let me know.

Regards
JoanW

While I've never had a problem with the fragrances I've ordered from this company, the problem I do have with them is their processing and shipping time. The website states that expedited shipping is 2-3 business days and to me that means you receive your order in 2-3 business days. Other websites I've ordered from like ThePerfumeSpot, Scentiments, and ScentMonkey always process and ship the order the same day (if it's before a certain time) or the next business day. Fragrancenet didn't process my order even the next business day, but TWO business days later. That's completely unacceptable for expedited delivery service of 2-3 business days. And when I emailed them to complain that my order still hadn't been processed and shipped, their reply email stated that they don't guarantee processing and shipping for any certain amount of time. What? Then why don't they change their shipping policy to "expedited shipping will arrive 2-3 business days AFTER we decide we feel like processing your order which could be anywhere from 2 days to whenever the mood strikes us after that." Their horrible processing and shipping policy is exactly why I haven't ordered anything from them in almost 2 years!

CREED AVENTUS / AKA-TOILET WATER. I just received my creed aventus from FRAGRANCE.NET and i put it up for to the test next to my aventus from Dillards and was close in smell but diluted or wore off quickly. NOT REAL... 385 DOLLAR FAKE...

I decided to come back on here and edit me review as I contact the business and was able to return the item under the circumstances that it was not authentic as I had an original from Dillard's and did not pass the test. Although its a good knock off it is not the real deal

I placed order, FragnanceNet canceled the order for no good reason. Called them, emailed them, no response. Very frustrated. Bad experience with FragnanceNet. Just avoid.

"I will never use this company again. On April 19th I ordered three Kings & Queens sugar body milks for my friends. The total shipping charge was $25.95 USD to be sent from Belgium to Greece which is expensive but still within reason.

After having sent several emails over the following 12 days asking when my order would be shipped and opening a case for non-receipt in Paypal, I finally got a reply with a tracking number. When I entered the tracking number on the site I was directed to, it turned out that the package has not actual been shipped yet (as of May 2nd).

I then had a look at my Paypal case and discovered that it said I only ordered 1 item. $25.95 USD for one 200ml body milk to be sent from Belgium to Greece is ABSOLUTELY OUTRAGEOUS, the most it should cost is about $8.00 USD and that's stretching it. The body milk was only $6.80 USD.

I have been ordering beauty products from all over the world for years and I have never encountered such bad service and practices from any company that I have dealt with. If FragranceNet.com doesn't have something in stock, they should give the customer the choice of wether or not they want to back order something and wait.
Also, they should not be overcharging customers for shipping to line their pockets. And changing someones order without informing them and then not adjusting the shipping, that is downright swindling."

This is a SHADY and untrustworthy company. They do not answer their phone and leave you on hold FOREVER! I will NEVER purchase from Fragrance.net EVER AGAIN.
They are horrible.

They claim to give u 35% off but their end price is even MORE than retail prices and often their perfume is fake. Avoid this site at all cost!

Honestly the service is like a website from 1995, zero support, worst e-commerce website I ever seen

I ordered cologne from 23 August and till date nothing. The worst part is that when you call no response. Folks please stay away from them