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FragranceNet

How would you rate FragranceNet?
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New York
107 reviews
1121 helpful votes
Follow Alex P.
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I've read too, too many conflicting reviews about fragrancenet, but based on fragantica threads I decided that it's mostly OK but I had my reservations. I ordered two mainstream fragrances (pretty common, on good discount) knowing that they could be older stock or store returns. I think that issues come with ordering niche or rare fragrances where people seem to think those are fakes or really old. It took them about a week to ship to me, granted I live closer to their warehouse than other parts of the countries. International orders seem to have the worst reviews but the fragrances I received were full, one was completely new - the other one may have been opened (aka a very new store return) but both smelled fine. I would say, it's a great site for mainstream fragrances (esp. If your guilty pleasure is hasbeen celeb fragrance) but its split reputation has its reasons, so if you want that Marc Jacobs or Britney fragrance it's probably OK. One of my peeves is when companies say (we ship using FedEx, UPS, USPS, OR DHL but we can't specify which unless you order) so I'll mention that for me it was FedEx Smartpost which is notoriously slow but for a cheaper price, I don't mind the wait.

Date of experience: February 2, 2014
Canada
1 review
2 helpful votes
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Waste of money.
December 1, 2016

Just got my order. It is not even close to the same colour and it is so water it runs down my skin. What a waste of money. Don't bother!

Date of experience: December 1, 2016
Canada
2 reviews
7 helpful votes
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Zero Customer Service
November 23, 2022

Be careful! Ordered from them, they took payment immediately and still not received ANY communication or, indeed, my perfume….

Date of experience: November 23, 2022
Germany
3 reviews
32 helpful votes
Follow Matthias K.
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I'm surprised at the low score for this site. I have friends who have ordered from this place with no issues.

Date of experience: November 2, 2014
California
1 review
1 helpful vote
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Zero star
June 13, 2023

By far the worst company ever… go to your local mall for real perfume… the express wait is not express…

Date of experience: June 13, 2023
New York
1 review
0 helpful votes
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Products come broken and they take forever to fix the issue don't recommend! I contacted them and they just answer when they feel like it.

Date of experience: January 19, 2024
South Carolina
1 review
5 helpful votes
Follow Gail S.
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ALERT! FragranceNet.com's merchandise is being sold on ebay and sent from their address in Deer Park, NY! Without their name on the return part of the shipping label! I ordered a fragrance from what appeared to be a private seller on ebay. The pkg arrived without a shipper name just "Shipping Department" in place of a shipper name and had FragranceNet's address in Deer Park, NY. So someone from FragranceNet.com is selling perfumes on ebay, (appeared to be a lightly used account or I would have seen a lot of bad feedback which I didnt) Seller sent me the toilette spray instead of the au de parfum that was advertised and that I paid big bucks for! - huge difference in scent as well as PRICE!
After reading the reviews on here I don't think it was a mistake but intentional. It was clearly not as advertised. At first seller handed me the line "Customers are out top priority... etc. I had already found this site by then and read about the endless number of their dishonest business dealings in all your reviews.
When seller dropped comm's I emailed them that I found out the company name via google and that got a quick email back saying to keep the item and he/she would refund my money. True to what I have read on here, seller dropped comm's again so I had to press the issue to get another response and only then did seller respond - completely changing what they agreed to do but then said I had to return the item! So I was forced to leave a negative review so I hope this dishonest seller gets exposed. If I ever do get a refund it will probably only be if ebay does it. He sure had a lot of expensive perfumes listed for sale! I am still so shocked and disappointed but many on here paid for and didnt even get their item(s) so in that respect I feel lucky I even got an item at all. E-bay has pretty strict rules so hopefully this dishonest seller will be banned. Makes me wonder if this company is aware that their merchandise is being sold on ebay...

Date of experience: January 31, 2021
New York
2 reviews
2 helpful votes
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Happy so far
June 5, 2017

I ordered 3 different perfumes and it came out to less than 100$. I will update when I receive them.

Date of experience: June 5, 2017
Tennessee
2 reviews
5 helpful votes
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Fragrancenet.com
January 5, 2020

Fragrancenet.com is a wonderful website if you love perfume. They have reasonable prices as well as a great selection. Highly recommended. Thank you.

Date of experience: January 3, 2020
Washington
1 review
0 helpful votes
Follow Bob H.
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Counterfeit/fake!
January 27, 2024

The perfumes are not real,the scent isn't even close to the original and the scent does not definitely last more than 10 minutes at the most!

Date of experience: January 27, 2024

Overview

FragranceNet has a rating of 1.5 stars from 437 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FragranceNet most frequently mention customer service, credit card and tracking number. FragranceNet ranks 249th among Perfume sites.

service
203
value
197
shipping
201
returns
137
quality
174
This company does not typically respond to reviews
+121