From the business
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Some of the close out are not what I expected have purchased in the past with great success new frames were only 50 percent usable
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Great website to order off of. I wanted my bird prints to look like they would fit in a home on the cape. They turned out awesome.
Very easy to complete the process of ordering frames.
The frames arrived in a timely fashion but the 2 frames with glass arrived broken. I made due without.
I bought a beautiful framed picture at a great price and received it in a timely manner. Great quality of the product.
I've bought frames from you for my home for many years now. I've always had a great experience. Most recently my order was lost in the mail, but you quickly sent me a replacement. Thanks for everything!
The frame is beautiful and the service was awesome. I would definitely purchase from here again. Great service.
It came, they are nice. It's what I expected. Some color variation, but that's expected. A few more characters to make 100
I had a good experience in placing the order. It came really quick
Used them before. They are quality frames done quickly.
I was unhappy with the two frames because they were not bright red as advertised. Return shipping is prohibitive so be careful what you order.
The frame just didn't measure up to the cost. It didn't seem that the frame was so special or unique to justify the cost. I did order the frame with a foam backing and it came with cardboard instead. Not sure why.
Hi Jason, I'm sorry to hear you weren't happy with your purchase! The frame that you purchased is considered one of our more economical options as it is a poster frame. We do have variety of other wood or metal frames available in similar style and price point. As for the frame not coming with the correct backing, that was definitely on us and i apologize that you did not receive what you ordered. If you are interested in getting a replacement for the backing, please send me an email at Brooke@craigframes.com and i will escalate it to our customer service team. If there is anything else that i can do for you, please also let me know. -Brooke Sanders, Brand Manager
Great. Easy to select and purchase.a lot of variety and if taking a picture, you can see it already framed.
I apologize that I thought you weren't responding to my order for 20 frames in a timely fashion. It turned out that your order tracker was not updating. Other than that, great job, and I got all of my pieces framed and delivered on time.
Good quality solid wood picture frames, easy to order, quick to ship
Happy with my order. Everything is as expected and delivery was quick. Thanks
Called customer service with problem they sent out another frame cover very fast
I had a specific question about the color of the mats that would come with my order. Customer service addressed my issue and the order was perfect. It is so wonderful to work with a company that gives such personal attention to their customers' orders.
Easy and satisfied! Quality frames which is not easy to come by these days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, William. We're glad to hear the final product met your expectations though we appreciate your patience with the timing and notes on the color variation. Your input helps us keep improving, and we’re here anytime you need assistance with future projects. If there is anything i can do in the meantime, please let me know by email, brooke@craigframes.com - Brooke Sanders, Brand Manager