Fraser

This company is the worst business i have ever dealt with. They did refund my money after assuring me the motor was there and on the way. I think the sales guy was Mike super rude and no one ever did what they said they would do after several attempts to get this resolved and laugh out loud the text wow what a joke will never ever call them again... Kevin

Fraser Engines sold me a DIY motor, within a few thousand miles, had significant compression problems. Got a second motor from Fraser and this time they made us use a shop to install. Within 400 miles on the second replacement motor, it failed. Upon inspection at the shop, the motor was built incorrectly. Now Fraser doesn't want to address the build quality problems on the 2nd bad motor and wants to stick me with the bill again. I've been without my vehicle since the middle of December (5 months) on the 2nd failed motor. If you are in the market for a replacement motor, I would strongly discourage using Fraser Engines. Both engine failures were mechanical, not due to install. The Fraser tech told me on the first failed motor (with loss of compression) that the problem was ethanol in the fuel.

I am still trying to get an engine from these people however they do have a rude customer service named Anthony who wants to sell you the highest thing possible probably trying to get a very good commission but not my dime with that ugly attitude. I will be reporting him today. This ashore told me that they did not have anymore engines because I would not let him direct me to the highest price he would not answer any of my questions he told me that I was argumentive because I wanted to ask questions. I that $#*! don't like his job then he need to quite. I will be calling again to see If could talk to his supervisor and to see if I could finish conducting business with the appropriate people. As of right now I going to give this business at least 2 stars only because of that rotten apple they have in their company.

Yesterday, 1/16/2023, I placed my engine order with a salesperson named Jimmy. At the conclusion of the phone call, I was informed that the sale was finalized and that my engine would arrive in 7-10 business days. This morning, 1/17/2023 around 0830, I phoned Frasier back since I did not receive a receipt nor did it post to my bank account. I was transferred to Jimmy. While on the call with Jimmy, I explained that I had not received a receipt, and he informed me that the transaction had been refused and that the last engine of that specification had been sold. He said that someone tried to call me yesterday and if I wanted an engine, I would have to consider purchasing one of the more expensive brands. I attempted to ask him what time whomever called, but he became agitated and said "that doesn't matter" and "who cares?" and became real irate. My experience has taught me that someone who denies to address a circumstance so strongly is being dishonest. He then abruptly ended the call like I didn't matter, and was just another "phone call." In addition, he is behaving in this manner against Veterans who have served the country for 20 years or more. This information was on my original product request form and I was "thanked for my service" yesterday. NEVER AGAIN WILL I conduct business with a company that treats ANYONE like I was treated. What happened over the past two days was not a coincidence; rather, it was a blessing in disguise, and I hope this helps someone make the correct choice.

Worst customer service disrespectful and VERY rude talked to a man called jimmy he said he was there for 30 years and he asked me how many engines did he have. Obviosly i dont no, he wouldnt transfer me as he said he was the only one that could help me he wouldnt take the quote number i received the prior day asked him again for a different salesman he got mad rude and told me he was going to block my number, so i called back and guess what i got a different sales person she said jimmy was a real problem My hopes are that the owner David Fraser see's this review and see whats happening in His own company. BIg companys go down too I noticed alot of bad reviews and its all about the sales reps and their rude and disrespectful attitudes I just bought 2 bad engines and both were put in the car im on engine 3 so his disrespect didnt help any

I order a triton 5.4 liter 2 valve engine for my 2001'f150 lariat maybe it was good timing but I had my engine in less than 9 days. Very happy with it thus far extremely strong and smooth running with all the bells and whistles. Also I purchased the 5 yrs unlimited miles warranty just incase but that alone shows confidence in their product. I recommend this company to anyone looking for a new ford engine!

The bad reviews that you're reading here are true. I purchased and engine in November 2021. It was shipped and delivered in January 2022. After being installed there were immediate problems with the engine. Coolant and oil leaks. I filed a claim in early April 2022 and after my mechanic got into the engine to repair it, he advised me that there were 10 freeze plugs leaking. Yes, every freeze plug was leaking. What he thought was a rear main seal leak was actually were the upper and lower engine block comes together. My mechanic advised me that this was an unrepairable engine. Fraser has asked us to return the unrepairable engine to them. I told them that I would not accept that same engine back and would only return it if they promised me that I would not get back the same engine. They told me that if they had another engine, I would not get that same engine back. I said that's no guarantee. So here we are now in late July 2022 and no word from Fraser. I've had to contact an attorney. Please find another engine company to use and don't support a company that is taking people's money and not providing what they promise.

When attempting to get a quote the person responsible for providing one wasn't real happy having a consumer inquire about the product……. I asked for clarification on what does Remanufactured mean to me as a consumer, having never needed this service ….( I'm NOT a mechanic I wanted to see it in writing what constitutes a remanufactured engine regarding parts of said engine? The reply was " you are complicating this quote"…. With no other response…. Yea, definitely want to business with you guys…………not…