Order an engine mid July. Male who answered was rude and hung up when I asked about different warranty options. I needed the engine so I called back and ordered it. Within an hour the core price went up. The final price was 17% more than original quote and some of that we know is taxes but 17%?. I was told 2 weeks before delivery and when I asked for tracking number I was told they'd call me back in a week with it. I had to call them a week later and was told the engine I bought "didn't dyno test right before shipping" and they had to order parts and it'd be another 4 -6 weeks. I waited an additional 4 weeks and called to find out status because I needed to get the vehicle back. Zero information available and I had to leave a message for someone else. Called the following day and was told that the engine had not yet shipped and that there was "nothing in the notes" about the status or ETA. I was asked me if I wanted to cancel the order. I asked for a few days to think about it. The rep said they would not cancel the order yet, they would wait until I got back to them because they "didn't want me to lose my place in line" – which I found to be a very strange comment since I had already paid for the engine a month prior – I shouldn't be in any line - I already paid for it. The following day I called to cancel the order. I was told I had to speak to a supervisor. That man was abrupt and when I asked him to email me a confirmation of the cancellation he said I'd have it soon. We never received the cancellation confirmation so I disputed the charge with my credit card company and was given a conditional refund. Now its another month later and the credit card company reapplied that huge charge back on to my account, supposedly sent me a notice which I never received. When I looked at the letter they sent, which they directed me to on their website there was no rationale or details about the response from Fraser Engines, but they would not have reapplied the charge if Fraser Engines had been honest about the failed and cancelled transaction. So 4 hours later and 2 additional calls to Fraser Engines and we just got an email saying our credit card has been refunded... no return calls, just the email.
Based all all available information it appears Fraser Engines never had the engine they sold and charged us for 2 months ago and they not only never processed the cancellation refund, they were dishonest when contacted by our Credit Card company about the dispute.
Since we already wasted 2 months on this BS we figured it was worth spending another 20 minutes to warn others.
Overview
Fraser has a rating of 1.8 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Fraser ranks 766th among Auto Parts sites.
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With 6 decades of engine & transmission experience, you can trust Fraser for the best replacement engines & transmissions for your vehicle. Our certified powertrain experts provide a hassle-free engine and or transmission replacement experience. Read our reviews below to see what real people are saying! Or call us toll-free at 800-731-3177 today to learn more.
Business History
FER’s long-standing reputation for stability, quality and financial strength has flourished.
Today, Mr. Fraser's sons, Jim and Mark Fraser now lead this third generation family business to continue FER’s rich tradition of quality products and exceptional service.
A COMPANY WITH VISION
FER operates two manufacturing facilities in Carrollton, Texas and manages over 700,000 square feet of manufacturing floor space.
The continued investment in the latest manufacturing equipment has enabled FER to provide remanufactured engine assemblies to all major OEM customers.
FER now manufactures for Ford Motor Company, General Motors, Chrysler, Nissan, Subaru and Volvo.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Neal,
Thanks so much for your thoughtful and detailed review... Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Cheers,
Raquel Fraser