Purchased a rebuilt engine in October got installed November by mechanic. Drove one mile and engine wasn't running right. Took back to shop called Fraser they had the mechanic perform all kind of test to finally decide we needed to return it four weeks later. Returned and they determined that it somehow hydro-static lock from some outside source. We are out over $10,000 on this engine, install, take out, send back and they won't honor any type of warranty. It was installed by licensed mechanic. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. JASPER IS MORE EXPENSIVE BUT WILL COVER THEIR WARRANTY.
Hello, been trying to get my Engine warranty for the past 3 days I have called and emailed them still nobody returned my call or email. Soon I call sale it's like a quick button that they don't want anything to do with you, but they don't have a problem selling you new stuff but warranty they run away from there customers and the customer are always right and must take care of your customer to keep your customers to come back to you. So you put your product out there I suggest take care of your customer and do the right thing.
I purchased an engine for $5000 and it has a valve tap in less then 3500 miles. Now I am dealing with the warranty company. Not good so far. I will give an update soon. I have no problem removing my bad review if they stand by there product.
Very poor service. One week after initiating a claim and nothing. Very poor customer service. I have owned a shop for 40 years and NEVER had such problems getting a company to warranty their product. About ready to just return it and get another manufacturer. I have two other vehicles in the shop in need of a transmission and do you think I will give them a chance to quote it? Yeah right! NO!
Dear W V.,
We appreciate your feedback, and we're genuinely sorry to hear about your recent experience with our service. As a shop owner with 40 years of experience, your perspective is especially valuable, and we regret that we fell short of your expectations.
First and foremost, we would like to apologize for the delay in addressing your warranty claim. We understand your frustration, and this is not the level of service we aim to provide. We take warranty claims seriously and will investigate the delay to ensure it does not happen again in the future.
To expedite the resolution of your claim, please provide us with your claim details, including your contact information and the product's serial number, by emailing us at [your email address]. This will help us track your claim more effectively and ensure a prompt response.
We also want to assure you that we are committed to improving our customer service and products. Your feedback is essential to this process, and we will use your experience as a valuable lesson to enhance our services.
If you decide to consider our products and services in the future, we would be grateful for the opportunity to regain your trust. We understand that you have other vehicles in need of transmission service, and we are dedicated to providing you with the quality and support you expect.
Once again, we apologize for the inconvenience you've faced, and we hope to have the chance to make things right. Thank you for your patience and understanding.
Sincerely,
Customer Service Team
Fraser Engines
Didn't receive my oil pan and oil sump upon arrival of new engine. Hard to get refund. Main engine seal blew first week. Took almost 2 months for the warranty to payout for my claim. Down right horrible. Customer Service is horrible. Can't get anyone on the phone. Email response turn around is days and weeks if any. Still waiting on my refund. I bought my engine July 2022. I had it shipped to Texas. January 2023 paid $1100 to replace rear main seal and lifters. Horrible experience. I also had and still have lifter ticking. Again, horrible experience for $5K.
Don't buy from them! It's not worth it!
I ordered an engine from Fraser, and not only did it get shipped out 3 weeks after I was told it would be. It came in with 2 bad cylinders. I was told that 1 of the techs would reach out to my installer, but nothing yet. Their customer service sucks. You can't reach anyone personally you have to leave a message and wait 2 to 3 days for someone to get back to you with a half $#*! answer. The sales department made sure they called and called you constantly until they got your money, but the warranty department and the customer service really needs work. I was planning on ordering a transmission from them, but now that won't happen. I was al so planning on referring a couple of people to them, but again that won't happen.
I will try my hardest not to use foul language so my review can get poster, but this company is horrible. Yes the sales department is very aggressive and will make sure THEY call you and hound you until the order is complete, but after that... RADIO SILENCE! I ordered an engine and by the end of June it finally came and was installed. By the time I got it home I could here that there was a problem. I contacted the company immediately and have been waiting on them to contact my mechanic to get my claim started. It is now Aug. 9th and I'm still waiting for an answer from the comPany. There customer service SUCKS as you are never able to speak to anyone directly. You have to leave a message with these clueless people who's only job is to take the message and lord knows if it's passed on. This is a piss poor way to treat customers that are spending this much money with this company
Was told engine would ship April 8th when that didn't happen was told April 15th. Emailed the Fraser again I got the same response will look into it and get back to you. I was told someone would call me today with answers and nothing! Copy of my last email ( I am giving this to my VP, Paul. I am not getting correct information from our shop and I am getting frustrated. I can only imagine the headache this is causing you. I will have Paul reach out to Lanny and find out what is going on. Either myself or Paul will call you directly tomorrow with more information.)
Ordered motor on or around 12/18/21 took almost two months to get said motor that was told was in stock motor was installed by a shop new water pump new hoses flushed system before install of motor not even 3k miles on motor oil pressure is low they said pull motor and return to them they have had motor for several weeks I called Ed says motor had been very hit which is bs I drove my truck to the shop which is 60 miles away at highway speeds no problem just worried about low oil pressure my digital gauge never showed o sr heating at any time and gauge read same as manual gauge did at the shop
They are scamming people they will never send you anything and you will be stuck paying it you are financing. I have been asking for a sime update on my status since June 1st and they literally Have not responded to me once.
And I just got a message from them saying that they canceled my order and that they're done with me and that they broke their back for me when they literally have done nothing for me and I'm stuck paying for absolutely nothing! Trust me don't use them!
Overview
Fraser has a rating of 1.8 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Fraser ranks 766th among Auto Parts sites.
Instant Feedback
With 6 decades of engine & transmission experience, you can trust Fraser for the best replacement engines & transmissions for your vehicle. Our certified powertrain experts provide a hassle-free engine and or transmission replacement experience. Read our reviews below to see what real people are saying! Or call us toll-free at 800-731-3177 today to learn more.
Business History
FER’s long-standing reputation for stability, quality and financial strength has flourished.
Today, Mr. Fraser's sons, Jim and Mark Fraser now lead this third generation family business to continue FER’s rich tradition of quality products and exceptional service.
A COMPANY WITH VISION
FER operates two manufacturing facilities in Carrollton, Texas and manages over 700,000 square feet of manufacturing floor space.
The continued investment in the latest manufacturing equipment has enabled FER to provide remanufactured engine assemblies to all major OEM customers.
FER now manufactures for Ford Motor Company, General Motors, Chrysler, Nissan, Subaru and Volvo.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the inconvenience you've experienced in obtaining your engine warranty. Ensuring customer satisfaction and promptly addressing warranty inquiries is paramount to us. We regret the delay in responding to your calls and emails. Rest assured, we're committed to resolving this matter promptly. Our team will prioritize your request and reach out to you as soon as possible to address your warranty concerns. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Raquel Fraser