FreedomPop

I ordered my SIM card from FreedomPop and have saved about $1000 so far over what I was paying my old provider. The good part of FreedomPop is that it is free IF you downgrade your plan online before your trial ends. Otherwise, like some others have reviewed, you will see a bill. My trial came up with a bill of nearly $40 a month, but that was for unlimited talk, text and 2GB of LTE data. I did remember to downgrade my plan, and have the free 200 talk/500 text/200MB of data standard plan, then found out about the FreedomFriends program online that gave me another 500MB of data. I am now happily tooling along with 700MB of data each month and more talk and text than I need. Overall, I'm very happy with the FreedomPop service and even happier with the savings.

I signed up for FP without reading any reviews... BIG MISTAKE! After getting the "congratulations" email, with no ID or account number anywhere on that page, I tried to contact FP for information. There is NO CUSTOMER SERVICE on line, nor by phone. The menu tree just goes from page to page, and back to the beginning. I did find a phone number for signing up for new service (SIM Card), but they would not help me at all as they said that they were "sales" only, and not able to assist in any way with my account. Since I do not have an account number, I can not access any details about my account; they do have a "reset" page where you can request a new PIN... they will send to your email a temporary ID; I have done that 3 times, but nothing ever arrives in the email. FINALLY, with all the above, and several hours of frustration, it was easier for me to move away, and to dispute this initial $0.01 charge on my credit card, and let the CC people cover my back. So I have eliminated this FP for my personal phone service provider, and have gone with a professional, first class provider, and have no issues like this. All I can say about FP and customer service, is that there is NO CUSTOMER SERVICE of any kind. It is all just for the $$, and charge to your CC on an automatic basis. I will add to this review if I have any other issues with FP and the CC charges in the future.

Be very careful if you plan to start a Freedompop account. This plan is for extremely light cell users. Before you know it, they are charging you $20 dollars for only 1GB of data. They nickel and dime you on everything, so cell plan isn't free at all. You pay for voice mail also.

If you look at the monthly charges that they tack on without your permission, you are paying double what you would pay on any other low cost cell plan for subpar coverage and zip/nada customer service. And they lock the phone for 6 months.

Really think this through because it is not a free cell unless you leave it in your car and use it to dial 911 or call for a tow only. Anything else uses up the 500mb of data really fast and then the phone is shut down unless you agree to pay $25 per month for 2GB of data and voice mail (voice mail uses data).

Check out Cricket, Boost Mobile, Metro PCS, etc. You get a lot more for your money else where and the phone will work. I can't tell you how many times this phone goes dead, or won't work.

I decided to give FreedomPop a try on home internet, but as soon as the call ended, I had a question I'd forgotten to ask. I immediately called back and got a runaround and was met with rudeness.

After over 15 minutes of that I determined as this was just the start, it wouldn't get any better. So in less than 30 minutes of the order, I canceled. I was told it would take 3 days to process the refund. Three days later and it still has not processed.

In addition, a day after cancelling, they shipped the equipment anyway. So I'm getting equipment tomorrow, that I'm going to have to return in order to get my refund I'm sure, and I won't be surprised if shipping is at my expense. And it amazes me that I now can no longer reach them. Sales says I'm a customer and won't talk to me.

They transfer me to support. When I tell them support is automated and wants my phone number to connect me and says I don't have an account, they just say I do and transfer me anyway, or just outright hangup. I even asked for cancellations, same thing happens. They won't answer my emails either.

I'm going to make this costlier than the $45 they ripped off of me, by the time I'm done with all my complaints, the BBB, FTC, disputing the charges at my bank, closing my bank account so they can't charge more, and trashing the equipment they underhandedly mailed out (IF the USPS doesn't allow me to refuse it), etc.It would have been cheaper for them to have done the refund.

So now my account is cancelled, even though my Novatel MiFi indicates devices are connected, two phones indicate they are connected to FeedomPop, but there is no internet connection since 11. 01. 17, my account has a $10.00 credit and has recently 11 been billed a $4.99 monthly charge, which I still don't know what that charge is for, FreedomPop customer service says my account is terminated because I complained about unapproved monthly charges for what was supposed to be free internet. My card was charged, for three months, $34.99 for a service plan and $4.99 for monthly service. From day one I indicated, in writing, all I wanted was the free monthly internet, with the option to top up, no phone service, no other internet plan. I discovered the sneaky charges when I OKed a $15 top up charge and was alerted about the suspicious charge by the credit card company. So I checked the billing and account and saw the extra $40 a month charges. I demanded FreedomPop refund the charges. They "as a courtesy" refunded one month's charges, and the $15 top up charge, which I actually had OKed, but I demanded all 3 month's charges be refunded. Which they were. Then I saw they had charged another $4.99 monthly charge, for the free internet, so I added $10 to the account to cover any top ups. But I did not say yes to automatic top up charges. And I did supply a credit card to the account. So now I have no internet from FreedomPop, and no response for several days to emails sent to their customer service. Truly, it looks like this offer was set up to get access to credit cards for suspicious charges. I am appalled.

Freedom Pop sounded great Got phone upgraded for 32,99 - but no voice mail and call keep fropping
So ordered another Phone and kept first one for a back up

2nd phone was even worse a lg3 black
Nothing worked on it

Took me 2 weeks to get freedom pop to agree to replace the 2nd phone

Have not received it after sending 1st back over two weeks ago but back up phone stopped sending rexts and I have an unlinites plan but get error "You are out of text balance Please upgrade your plan" Again I have unlimited texting I did and was charged an additional 16.99 and my textx still does not work

Reps must not be in the US - YOU can tell by the words they use in the emails

I am sick of getting an email that starts with "I am sorry"

All i ask for is something that works

I bought the hot spot service in hopes that it would work in specific, somewhat remote locations. It didn't. In fact, it couldn't even provide a weak signal. Worth mentioning, my cell phone worked fine in these locations, so we're not talking about extremely remote areas. While I was disappointed in FreedomPop for their inability to get a signal as advertised (and I asked about these specific areas before buying), it was their deceptive and arguably fraudulent behavior afterwards that has led me to write this review. Once it was clear that FreedomPop was not capable of doing what I needed, I downgraded my plan to the "Free" service and quit using the hot spot entirely. The downgraded plan was supposed to give me the option to use the service if I wanted to, but only be charged for actual usage (albeit at a much higher rate). There was to be no monthly plan charge. However, even after email confirmation of my downgrade to the Free plan, FreedomPop continued to charge my credit card every month, sometimes more than once, with unusual charges of $8.99, $9.99, $15.00, $34.99, etc. Trying to resolve with Jose in customer service begins a journey like no other. He tells me that after I downgraded, I still had additional services and multiple accounts active! Seriously? I went back and looked at my original sign up, and there was only one service and no additional accounts. I didn't even know you could have multiple accounts. There is no documentation, not even fine print, that suggests I signed up for multiple accounts and additional services. Nevertheless, Jose continued to quip things like "it took one month for us to approve your downgrade (really? One month to approve a downgrade)", "you were confirmed to have additional services (there is no documentation that shows I purchased anything beyond a single monthly plan)", etc. Ultimately, I had to get my bank to intervene and reverse the erroneous charges. My view is that their practices border on fraud and deception. My strong recommendation is to stay away.

This is an awful and unethical company.

I ordered their equipment on 9/17/2018 which included a free 7-day trial subscription. The equipment was never sent. On 10/01/2018, I reported the issue to PayPal. On 10/03/2018, I received a message from FreedomPop advising me that the equipment had been sent to me.

On 10/09/18, the equipment arrived. The equipment required charging. On 10/10/2018, after the equipment was charged I tried accessing to connect the Internet every attempt to do so, but failed. I contacted FreedomPop via email and received an automated message that it would take 24 to 48 hours to respond.

Later, the same day, I received a message from PayPal advising me that I authorized FreedomPop to withdraw $15 from my checking account. I never authorized the charge. Furthermore, I was enrolled in a free of charge 7-day trial.
A few minutes after reading PayPal's email, FreedomPop sent me an email advising me I had used up all of my allotted GB's (gigabytes).

I contacted Paypal and discovered FreedomPop submitted 7 requests to debut my checking account. Upon learning what FreedomPop had done, I submitted a request to cancel the transaction but the money was nonetheless taken from my checking account on 10/11/2018.

I wrote to FreedomPop advising them they charged my checking account without authorization and that I wanted to cancel their service. FreedomPop replied they were "sorry" to see me leave. I accessed my FreedomPop account and their policy advised me that if I cancel, all exchanges between myself and their company would be deleted. I copied the messages sent from me to them and their replies and afterwards, cancelled my account. This company misrepresents what it offers and perpetrates deceitful and even abusive billing practices. BUYER BEWARE.