website thubmnail of FruitBouquets.com

FruitBouquets.com

How would you rate FruitBouquets.com?
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Georgia
1 review
2 helpful votes
Follow Teejay C.
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Very disappointed
September 2, 2020

Total waste of $96. The arrangements look nothing like what I ordered. The fruits were old. Really ruined my birthday gift to my mother

Date of experience: September 2, 2020
Florida
1 review
0 helpful votes
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Beautiful
November 25, 2020

Sent this fruit bouquet to my friends for their adoption and it was absolutely beautiful!

I ordered on Saturday, they received it on Monday!

Date of experience: November 25, 2020
Arizona
1 review
0 helpful votes
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WASTE OF TIME AND MONEY
June 19, 2022

The service sucks, I ordered a father's day arrangement and without me knowing the company changed my order to some crappy box of strawberries that have nothing to do with father's day. I decided to give this company a shot, and that was my mistake. First, the order was supposed to be delivered today. The company put a replacement order in for the 21st. Oh and a replacement order THAT HAS NOTHING TO DO WITH FATHER'S DAY. Also cancelling my order took about 40 minutes. The agents idea of solving the problem was to change the recipient, when the recipient is my dad and the whole point of this gift is for father's day. What kind of a solution is that. Also, this was the second agent I spoke with because the first one did not even answer any of my questions and passed me off to another agent. The lack of professionalism and care at this company blows my mind. I will never ever place an order here again and I will be telling all friends and family to do the same. DO NOT ORDER FROM THIS PLACE, THEY CAN NOT COMMUNICATE NOR DO THEY CARE ABOUT THEIR CUSTOMERS.

Date of experience: June 19, 2022
New York
1 review
0 helpful votes
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Amazing Gift
April 27, 2020

I ordered it as a gift. They were in aw of it. Fast to order and deliver amazing service even with automated! Deff will order from them again!

Date of experience: April 26, 2020
Arizona
1 review
0 helpful votes
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Terrible
February 27, 2021

85$ For this. Nothing like what was advertised on the website. So sad to see them try to take advantage. Stay away from this website

Date of experience: February 27, 2021
Georgia
1 review
0 helpful votes
Follow Alyssa A.
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I wish ZERO was an option for stars, because that is my rating.
I ordered some chocolate covered strawberries for my Dad's birthday. The order was placed on a Friday, with the shipping date to be delivered on Monday. Well, Monday came and went, and nothing arrived. Tuesday came and went... still no order delivered. Wednesday... Well, I think you are catching my drift here. By the 4th day of not shipping, I finally called expecting great customer service and an explanation as to why I paid for expedited shipping, only to have my order showing as 'received' for the 4th day in a row (this was Thursday evening so that means 5 days after the set ship date). I received a customer service team that was so incompetent and rude, and all together useless. The customer service was AWFUL. They wouldn't give full names or ID #'s of who I was speaking to, could not provide a WHY as it was going on 5 days after the order was set to arrive, or give me any option other than "reorder it" or cancel all together. I asked to speak to a manager twice, and finally I got to a manager who was just as awful as the first person. Both were rude and unhelpful, kept putting me on hold, and one of them laughed after I explained why I needed it there on Monday (which I will explain below).
To give you more insight as to why this was so upsetting; my father went in on Tuesday afternoon for a Stem Cell Transplant surgery. It was his birthday Monday and I wanted to send him something nice so he could enjoy it before a traumatic and painful surgery for his cancer. To reorder it at this point was silly, as he was not going to return home until the following week (which at that point he couldn't even eat anyway due to the surgery).
I loved Shari's Berries and assumed Fruit Bouquets, since they are among the same businesses, would be the same. Well, because of this company alone, I'll never order from them or any of their partner companies again. I've told everyone I know, posted it on social media, because people need to know not to invest money in goods or companies that treat people in this way.

Date of experience: March 26, 2022
Florida
1 review
0 helpful votes
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Fantastic
August 11, 2020

I ordered for same day delivery and my grandson was very surprised and really Happy I will definitely do it for his lil Sissy in November. Great job!

Date of experience: August 11, 2020
New York
1 review
0 helpful votes
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Late delivery
October 21, 2020

According to the site the item should've been received by noon at our business. It showed up at 4pm and my boss was already gone for the weekend.

Date of experience: October 21, 2020
Michigan
1 review
0 helpful votes
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Great process
October 9, 2020

From ordering to the final deliver the communication was amazing. I totally recommend using this process.

Date of experience: October 9, 2020
New York
1 review
0 helpful votes
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Loving my order
October 12, 2020

It was very easy to order and it got to my Pastor and his family on time they enjoyed every bit thanks. I will be ordering again.

Date of experience: October 12, 2020
New York
1 review
0 helpful votes
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Beautiful
October 31, 2020

My brother loved his gift. Quick and easy ordering. Although all of the strawberries were damaged and old. The rest of the bouquet was beautiful.

Date of experience: October 30, 2020
California
1 review
0 helpful votes
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Life saver
November 10, 2020

Fresh and right on time just a little expensive thank you also i would like to thank you again for your service

Date of experience: November 10, 2020
Texas
1 review
0 helpful votes
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Excellent service
July 8, 2020

Same day service was great. Recipient loved her basket. Package was secured properly and was very attractive.

Date of experience: July 7, 2020
New York
1 review
0 helpful votes
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Sympathy Fruit Basket
September 9, 2020

This is a wonderful idea to give someone for all occasions There was a lot of wonderful products to Choose

Date of experience: September 8, 2020
Tennessee
1 review
0 helpful votes
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Love it
September 30, 2020

It was a birthday gift. That turned out great. I was glad it came on time. The fruit was ripe and taste great.

Date of experience: September 30, 2020
New Jersey
1 review
0 helpful votes
Follow Heidi E.
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I order an arrangement with an extra balloon, spent a pretty penny (over $100) and what came next was unbelievable!

Delivery Methods

1-800-FLOWERS.COM/FRUITBOUQUETS.COM delivers gifts by a carrier such as UPS, FedEx, or the United States Postal Service.

This was delivered via a personal car, with beads of sweat on inside of the packaging, THIS IS UNACCEPTABLE!

I ordered an additional balloon and when I questioned the delivery person, he said " no speak English," I pointed to the balloon and said "dos!" He then shrugged and said "manana?" Then, the ballon showed in the picture was NOT what was delivered. I got a pink balloon that said "princess" on it. Again, not what i thought I was ordering or paying for!

I am VERY unhappy with what I paid and the level of service received. Not to mention, your web site showed my arrangement delivered hours ago. I called customer service and they said that is was being processes and that I would receive an email when out for delivery. This also NEVER occurred.

I will NEVER use this company again OR recommend to family and friends!

Date of experience: September 18, 2020
Florida
1 review
0 helpful votes
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Regalo de Cumpleaños
April 13, 2020

I was extremely pleased that the lovely edible fruit arrangement I picked was exactly what was delivered.

Date of experience: April 13, 2020
Illinois
1 review
0 helpful votes
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Never again...
May 3, 2020

There was not the same amount of fruit in the gift as was in the advertisement... the fruit was also old/damaged...

Date of experience: May 3, 2020
Nebraska
1 review
0 helpful votes
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First time purchase
November 26, 2020

Will be using this company again. Purchased for my mother's birthday she said they were delicious...

Date of experience: November 26, 2020
Texas
1 review
0 helpful votes
Follow Brian R.
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This site looks like edible arrangements but, overpriced, late arrival, poor quality and horrible customer service

Date of experience: March 3, 2021

Overview

FruitBouquets.com has a rating of 1.8 stars from 465 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FruitBouquets.com most frequently mention customer service, edible arrangements and next day. FruitBouquets.com ranks 167th among Food Delivery sites.

service
140
value
138
shipping
139
returns
99
quality
121