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From the business
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Reviews Summary
The company has garnered significant criticism regarding its reliability and customer service, with numerous customers reporting issues such as late deliveries, incorrect orders, and inadequate communication regarding cancellations. Many express frustration with the quality of the products received, often falling short of expectations set during the ordering process. While a few reviews note satisfactory experiences, particularly regarding resolution efforts, the predominant sentiment reflects disappointment and a lack of trust. This suggests a pressing need for the company to enhance its operational efficiency and customer support to improve overall satisfaction and reputation.
This summary is generated by AI, based on text from customer reviews
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After few orders earlier that were not as pictured, this one was exactly as shown on the website. In terms of size and amount of flowers.
Sent my mom flowers for her 79th bday and 2 days after delivery they were dead. I spent over $100 on flowers and delivery
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
I ordered a bouquet for a friend who is in her 70's. She just loved them and I was happy with the easy service in ordering them. Well done!
Thank you for your review. We appreciate you taking the time to share your feedback.
The Birthday Arrangement arrival was spectacular. But, alas, even though the flowers arrived with adequate water, the were mostly dead the next day.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
I needed a quick gift. The site was easy to use. The options were perfect. Ordering was quick and simple.
Delivery driver called to verify delivery. What else can you ask for?
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
The website was easy to navigate, the flowers were delivered when requested, and the bouquet (we heard) was beautiful. "Ray of sunshine in the cold winter office".
Thanks for taking a moment to tell us about your experience with our service.
This was listed as a next day delivery. Well it never showed up. When I contacted customer service, instead of saying "Let me look into that" it was "I get the delivery confirmation and get back to you" 4-5 hours later …. No flowers and no contact from ftd. I contact again, I still get we are work on locating the delivery confirmation. 2 hours later, the flowers show up. Both the florist and customer service left a lot to be desired.
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. At this time we have refunded 50% off the product. While the funds are released immediately on our end, it typically takes 1-3 business days for the funds to process back into your account, depending on your financial institution. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
You go to the FTD site pick flowers, Pick a date and then think it's all ready to happen. Flowers were not delivered when planned. You call and "oh, so sorry. We will get those out immediately" And nothing. Then you call and "oh, so sorry. We will get those out immediately" Why do I pick an arrangement if the florist is going to substitute what ever they want?
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
You go to the FTD site pick flowers, Pick a date and then think it's all ready to happen. Flowers were not delivered when planned. You call and "oh, so sorry. We will get those out immediately" And nothing. Then you call and "oh, so sorry. We will get those out immediately" Why do I pick an arrangement if the florist is going to substitute what ever they want?
The flowers were beautiful as promised. Unfortunately, I omitted the name of one of our family members to put on the card. I sent an email to the email address provided the day before delivery. I received an email back stating my request would be taken care of. However, it wasn't. I felt badly for the family member left off the card and had to explain to the recipient that they were in fact part of the group sending the flowers.
Thanks for taking a moment to tell us about your experience with our service.
I didn't order a plant & windchime- to be delivered by ups - my family had to assemble it themselves- while grieving- very embarrassed -I won't use you again
We see that you have spoken to a supervisor regarding your recent review—a refund of 30% off the arrangement. Please let us know if there is anything we can assist with further.
I used the website to find and order a bouquet for my wife's birthday. It was better than expected. My only complaint might be that it be delivered earlier in the day. It was delivered around 5pm.
Thank you for your review. We appreciate you taking the time to share your feedback.
I already sent you my survey. Therefore this second request shows me, that you even didn't read my first review.
So why
Hy should I waste my time again
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Flower arrangement I ordered was supposed to be all white and had green roses, glitter and gold leaves and some of the flowers were already dieing.
We will be trying 1-800- Flowers.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Shopping with FTD was good but I went off of the picture of the plant and not the description. Picture was misleading. Picture showed a nice box with plants. What we actually received was a Do It Yourself Kit. Four individual plants and a planter box. I had bought this as a housewarming gift and was embarrassed when I saw what arrived. Also one of the plants was not in the greatest shape. FTD were kind enough to give me back 20% of the cost but I had to buy another housewarming gift!
Thank you for taking the time to review your experience with our service.
I selected the Parisian Stroll arrangement mainly because of the vase with the gold band around the bottom because this was for my brother's 50th wedding anniversary. Before I completed the order I contacted Customer Service because I had concerns that the local florist may not have that vase. They assured me that all the local florists they use have the vases that are in the pictures online. Local florist did a beautiful job it looked just like the picture!
Thanks for taking a moment to tell us about your experience with our service.
He flowers I received were not fresh & died shortly after arrival
Will be using local florist next time
A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.
I sent an anniversary plant to my sister and her husband. The delivery was on time and the plant is beautiful.
Thank you for taking the time to review your experience with our service.
I do not like a lot of process to order and I know what I want to order so FTD showed me and made it easy to order.
We appreciate you taking the time to share your experience!
In the past, the flowers were always fresh and long lasting. This time, however, the flowers only lasted a few days. When paying these prices, you would expect the flowers to last longer, as they have in the past.
Thanks for taking the time to share your experience with us! We really appreciate it.
The process to order and selection was positive with many choices; however, the product delivered to the person was nice but not as attracted as the photos on the site.
Thank you for sharing your experience with us. We truly value your feedback and appreciate the time you took to express it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so grateful that you took the time to share your experience with us! Thank you!