FTD

Ordered for a funeral for same day service for another State and paid $57.98. I got a confirmation email and thought all was good, right? Nope, got a phone call something about couldn't deliver until Friday which wouldn't e until two days later! After the funeral and burial btw! So I call them back at the number left on my voicemail and of course told that it's their answering service and they would pass along the message. No call back, so I call again a few hours later, the same thing! I wait until the next day and I get the same thing give them all my information again, the recipient information and all and then told that they will send over the message immediately and tell them it's urgent and that I'm upset! Well now we are on Friday and I'm calling for the fifth and last time, hopefully, and told them I want a refund and they tell me they don't do that the shop does the refunds, so how does that work I said, because my bank shows you guys took my money!? No reply to that and I said someone had best call me and I mean today and give me my damn money back and do not deliver a plant to someone after the funeral has already come and gone! I'm beyond pissed and in disbelief that there is a company out there doing this to people. I'm only upset that I didn't do my research on them before ordering! I should have just sent money with my daughter when she went out if town for the funeral the I wouldn't have to depend on strangers at all! Horrible experience and just STAY AWAY FROM THIS COMPANY!

I placed order for an arrangement for my daughter's gender reveal party in advance. I specifically asked to have green flowers substituted for any blue flower available & to please deliver it by 3:30 because it was a school. I called twice the day I placed the order and spoke to a cust serv rep, who assured me my requests could be handled. She never sent me a confirmation as she stated she would. On the morning of the delivery date, I called again and spoke to another rep who said it would be escalated and she would get her manager involved. Also promised a confirmation when it was complete. 3 hours later, I still had not received any call or email, so I called back only to be told they could not find a florist who could substitute a blue flower and had not bothered to notify me. VERY DISAPPOINTED THAT THIS COULD NOT BE DELIVERED TO MY DAUGHTER. HAD I BEEN TOLD, I WOULD HAVE USED ANOTHER FLORIST TO MAKE SURE IT ARRIVED FOR THE OCCASION. I DO NOT RECOMMEND USING THIS COMPANY. WILL NEVER USE AGAIN! 0 STAR RATING.

Very unhappy I was given an 11 hour window and delivery between 9 AM and 8 PM for flowers that were supposed to be a surprise for my wife after speaking to one of the employees at 8:30 AM and her supposedly called the florist and the florist claiming that they will be here by 1 PM I was skeptical but willing to take their work especially after the employee claim that they guarantee it if the florist says it will be here by 1 PM it's now 230 I called them back they claimed they never guarantee anything but yet they do you record your phone calls and they do keep notes but they can't seem to pull those notes up after being on the phone with yet another representative for about 40 minutes called the florist and said they would be here by 5 PM which didn't work for me I requested a refund unless you could be here in an hour he called the florist back and said the florist will deliver within the hour let's see the funny thing is for businesses they have a four hour window or specific time frame to deliver before residential it's between 9 AM and 8 PM how can that work when you want to buy flowers for a loved ones and you have to make stuff up to make sure they stay home when we want to go out and enjoy the day? Next time FTD make sure your workers don't see deep guarantee a delivery because dad brings one star from me and I'm sure it was from anybody especially when the delivery doesn't show up when it supposed

Order Date: Wednesday 29 April 2020
I received the flowers today (7/5/20) I would like to tell you how very very dissapointed I was with this order.

Firstly, It was a special birthday gift for my wife's 60th on the 8th May and had so much planned as in party, presents etc but because of corona events this never happened. I thought a nice bunch of flowers to be delivered would make it a bit more special. I work for a local Funeral company and deal with florists all the time but thought it would make a nice change to have eFlowers send her some.
I was out most of Thursday 7th May (delivery date) on funerals only to get back late in the afternoon for one of the admin staff to tell me the box of flowers were just left at the main entrance to the building (staff were inside at the time) with no contact or notice to say they were delivered.

When I opened the box I was dumbfounded as to condition of these flowers. They were in such poor and weltered condition and the packing of them looked like they had been in the box for a week and were loose from the securing strap and all battered about! I was too embarrassed to present these to her on the Fri her birthday and had to buy an extra £12.99 bunch (which is all they had) from our local supermarket which was the only chance I had left till the end of the day.
I sent eFlowers a complaint in an email attaching photos too show the condition of them but to date 16/5/20 haven't even got back to me or an acknowledgement at all, so I will never use this company again and would advise anyone to consider somewhere else for there postal flowers... very disappointed...

I ordered a flower arrangement for my mother's birthday today, May 31,2018 on eflowers.com It was to be delivered today. I got a confirmation email at 7:45 am. At 12:07 pm I missed a call from *******092 with a voicemail from "Patrick" stating that they're having trouble locating a florist in that part of Connecticut and to call as soon as possible *******404. I called that number at 12:16 pm where I was told it was an answering service. I had to give them all of my personal information including reference number, name, phone number, address, and the recipient's name and address (it wasn't accessible to the answering service even though I placed all of this online) and was told my call would be forwarded and I would receive a call back. At 1:13 pm, I've yet to hear back anything so I call back again. I was told all the same things and asked all the same questions. I ask the woman if there is a manager or supervisor of the flower company I could speak to and was told that they couldn't give that information out. I said I wanted to cancel my order and get my money $52.98 refunded back to me and the woman let me know that she could not do that on her end and would forward the message on to the flower company and I would have to wait for a call back. It is growing near to flower shop's closing time in my mother's area and I don't have another $53.00 to get them elsewhere, still no callback or resolution regarding my arrangement or money.

Dishonest/Fraud -
Paid $106.00 for a Waterford Crystal vase with a bouquet of flowers for my wife on valentines day. When the package arrived it was totaly diffrent from what I ordered, it was a cheap very thin vase thats not even worth $1.00 in the dollar store and the flower arrangment was yellow, white and peach and look very cheap(same arragement was $29.99 on ftd website with a big SOLD OUT on it) where I ordered them RED just like the picture... When I called, I told them that the wrong order came and that I ordered a Waterford Crystal arrangment, they apologized and asked if I want them to send the right order but it won't reach till the following Tues. I told them no it was for my wife for Valentines, they again apologized and said they understand and would refund me my money. I said yes and if you want me to send back the wrong order and they told me no, so I said no prob.

Today I looked on my cc statement and two charges of $106 and a refund of $26.00... Called ftd to find out that they refund me 30% for the vase, huh? Tried telling them thats not what I agreed on and thats not what ftd cr told me so I asked to speak to a supervisor however she was worst than the cr... anyway called cc company and told them what happened and its under investigation... Watch out for these CROOKS, never again...

I would give FTD zero stars if I could! They told me everyday that a floral arrangement I ordered online was going to be delivered the "next day". After 7 days of non-delivery I finally cancelled the order. I was lied to profusely by two separate "supervisors" who told me they would cancel the order after 5 days of non-delivery and set up delivery with another local florist. When I called support after 7 days of non-delivery, I was then told that the order was never cancelled with the original florist and that there were no other local florists to give the order to. I knew I was speaking with an out-source support team and when I asked to be transferred to a supervisor in the United States, I was told that their support team was the only team to handle my problem. I tried to remind them that it was NOT "my" problem, it was THEIR problem which they could not solve. They said they would continue to wait for a response from the local florist, who after 7 days FTD still had no response from. How long did FTD expect me to wait for delivery of sympathy flowers that were to be delivered the day of the funeral?!... I was NOT going to wait indefinitely when it was evident that there was no hope that the flowers would ever be delivered. DO NOT USE FTD UNDER ANY CIRCUMSTANCES IF YOU WANT YOUR FLOWERS TO BE DELIVERED IN A TIMELY MANNER OR AT ALL FOR THAT MATTER!

My husband ordered flowers for my birthday to be delivered 7/24. He was home all day and nothing arrived and yet he received an email stating the flowers were delivered. He called immediately to inform them the flowers never arrived. Call center admitted that sometimes delivery emails are sent when flowers are out for delivery but not yet delivered. The lady at the call center took his info and said "the shop" would get back to him. He received another email stating that "unfortunately we have been unable to confirm that this order was not delivered as it was intended to be". So now it is up to us to prove we didn't receive it? Then they requested how we would like to proceed. My husband, hoping this was an honest mistake asked that they deliver the flowers, as promised, the following day 7/25. The next day he received an email stating they were unable to place the order with a florist in our area for delivery on the 25th, would he like to have them delivered on the next available delivery date 7/26. At this point my husband was Done! He replied to the email Cancelling his order. He then received an email asking him to call them regarding the order. We have called multiple times and every time the call center apologizes, kindly takes a message, marks it urgent, and states that "the shop" will call back. We have never received any phone calls or emails. Our card was charged, they have our money, and no refund has been issued. These people are thieves! DO NOT let the FTD logo fool you! I have also register a complaint about them with FTD. I am beyond livid! I am contacting my cc company and sharing our experience where I can so others won't be victims.