FTD

This happened on 11/17/16. My grandmother died and we live out of town. We ordered the flowers through our local florist and the used Designs by Gizzard which was near the Hopcroft funeral home in Hazel Park Mi. The flowers were to be there at noon the next day for arrived for when the showing started at 2p. We got there no flowers. We contacted our florist who kept calling Gizzardos. All the way up to almost before the service at 7p the 2 orders had not arrived. Finally the flowers from the grandkids come but never the flowers my mom had ordered for her mom. I communicated to our florist several times during our time there, they would be in the phone with Gizzardos who kept making all sorts of excuses. Said they brought them and that the funeral director must have them. He did not. Grandma was the only customer there so there was no mix up. All afternoon they had said yes they were on the way. Our florist told them they would have to refund the delivery. Then when the 2nd order didn't comw, our florist called them again and they they threatened to come get the ones they delivered back from us and then we could just have none. Really!?. Who does this to grieving people? Then they said they would bring them tomorrow, the funeral was one day only. Such unprofessional behavior. Our florist felt so bad. They are refunding my mom and the designs by Gizzard is being reported to the FTD!

I ordered flowers for Thanksgiving to be delivered the day before (Nov. 25. At 4:30 they sent an email saying the flowers were delivered, but they weren't. I called and spoke to someone who ASSURED me they would be delivered with a free upgrde by noon on thanksgiving. If they knew they couldn't make good on that (which they couldn't) they should have just told me so; I could have tried to get a different service. They did not arrive at noon, so I called again, and was told they would contact another florist andI would get themby 2 pm. at 2pm nothing happened. I called and insisted on talking to a supervisor who said - oh, it's Thanksgiving day, not sure you can still get them but we'll give you an upgrade for delivery tomorrow. Obviosuly that does me no good. I tried to cancel but he said to wait - they never came and I have cancelled. I hope I get my money back. They are great at apologizing and promising upgrades, but if it doesn't come in time for the holiday what good is that? They are irresponsible in promising that it will come soon - when in fact they have no way to deliver. They should say that upfront, and then I would have gotten flowers myself. Completely unprofessional! I will never use them again.

Ordered flowers on Tuesday for same day delivery well ahead of the deadline, never arrived and never bothered to tell me there were issues with my order.

Call customer service on Wednesday they apologize that the flowers did not arrive and say they cannot deliver today but will deliver on Wednesday. After lots of fighting they graciously agree to a full refund and will deliver the flowers on Thursday.

Flash forward to Thursday at 3pm. Currently on the phone fighting with customer service because flowers once again will not be arriving today. No one bothered to contact me about this. I had to call customer service and that's when I found out.

They claim flowers will be arriving tomorrow but I'll believe it when I see it.

THIS BUSINESS SHOULD SHUT DOWN IMMEDIATELY. NEVER ORDER FROM HERE. All of the Google reviews are fake.

Ps customer service if you are reading this. My flowers better arrive tomorrow or you bet I will post a review like this on every site I possibly can and file a complaint with the Better Business Bureau

I am writing to give feedback about my experience and tell you how disappointed I am. I ordered flowers through FTD's website to be delivered today. I checked in the morning since I know when I send this recipient flowers, she usually gets them around a certain time. I spoke to 4 different customer service representatives via their chat that gave me the runaround and were not able to give me an accurate status. I then finally spoke to another representative that said and I quote "Your order looks great and should be delivered by 5" basically assuring me there were no issues with my order. Another hour went by, and still no delivery. I contacted customer service again only to have another rep tell me that the recipient wasn't at the location and they had called me to tell me, but were not able to reach me so there was no delivery made. This was beyond infuriating! The only reason I even knew there was an issue, was because I called. NO ONE called me to inform me, my recipient was there all day and I never got a phone call. The lack of customer service was beyond upsetting. No one was able to get a hold of anyone, and the only thing they could offer me was next day delivery! This was for someone's Birthday, and their surprise was ruined. Next day delivery would do no good, I do not feel anyone, including the supervisor I spoke to went above and beyond to rectify the situation. I am disappointed, upset, and anything else you can think of. Yes, I requested a refund, but that doesn't matter because I still received poor customer service and someone's Birthday wasn't made special. I will never use their service again and I would hope no one else has to go through this ordeal. I hope they upgrade their customer service as it is lacking terribly.

I ordered some fancy flowers in a vase called, "Be My Beloved" from FTD a week prior to Valentine's Day to be delivered to my girlfriend's workplace. Their so-called "florist" shows up to her workplace TWO HOURS after close of business. I called and complained about them not making it on time and we rescheduled it for the following Monday. In addition, I received a confirmation Email stating they refunded me the service charge as an apology and changed delivery date to what I requested.

Monday came and went with no notification so I called again. Some lady on the phone who barely speaks English couldn't find my order saying I never ordered anything from them. After telling her numerous amount of times that I did, I was transferred to a different representative who spoke English and seemed to know what they're doing to find my order. I told them the situation and once again, rescheduled for delivery Tuesday. Later on that Tuesday, I had a bad feeling that they once again failed to deliver 30 minutes prior to the close of business so I called FTD. They tell me that the florist stopped by twice today but the building was closed already. I confirmed the work address, the name of the place, which you cannot miss locally in that town, and their close of business isn't for another hour and a half! They are full of $#it!

I'm waiting for my refund because this is absolutely ridiculous. I will NOT spend my money on this incompetent site ever again. There are plenty of other floral shops that deliver close by and using FTD is definitely not one of them that I will go to online to do it. Thanks for ruining my Valentine's Day surprise for my loved one. -slow clap- Bravo, FTD... bravo...

I order d flowers couple times it was was good, I had a good experience i understand company went through difficult times.

My husband placed the order online from eflowers.com. The best thing I can say about the order was that it arrived the day it was supposed to.
The flowers I received were a huge disappointment. A grocery store arrangement thrown into a vase might have looked better. Some of the flowers looked like they had been out of water for quite some time and beat up pretty badly, I assume during the delivery process. White lilies were missing petals, starting to turn brown, instead of plucking off the stamen, the entire center was cut off! The white roses were browning on the edges and cut so short they were overshadowed by the mauled lilies. The greenery was half dried out and the several stems of the purple filler flowers were bent and broken, wilted and dried out because they weren't even touching the water.
I called to report the condition of the flowers the following day and was told I would receive a call back from the local florist that arranged and delivered them. Nothing.
Again, I called the customer support number listed on the eflowers.com website and was told I was only calling a messaging service. 'Bernadette' assured me that she would send them another message to inform them again of my dissatisfaction and that I would hear back. Nothing yet.
eFlowers.com website states that they guarantee satisfaction and they will refund or replace the "arrangement" - neither of which has happened. If I knew who the local florist was, I would route my communication through them, but conveniently, their name is not on the card or envelope.
My recommendation would be to save yourself the embarrassment and trouble and order from a local, reputable florist.