I signed up for their plan for $39, and then all of the add-ons piled on that weren't mentioned when signing up. It also wasn't mentioned that you need to commit to a monthly subscription, which is $200/month. To get it reduced I had to commit to a 15 month plan. The tricky part is trying to cancel your subscription. I'm order to do so, you have to call as they won't cancel it online due to having your "health" information. I called their help desk multiple times, but they're so "busy" I had to leave a message. I'm still waiting for a call back. I also emailed them and still haven't received a response. I had to cancel the card I used to stop them from getting any payments. Save yourself the headache and avoid.
To start, the company does business by misleading people. They promote a semaglutide injection and get you to pay a $129 fee just to get access to their network of doctors that can prescribe the injection. I never scheduled an appointment but when I called to get a refund they said because I missed the appointment the money cannot be refunded. I told them that if I had known about the appointment I would've canceled but they said "I" made the appointment when I created the account. That was a complete lie. I never created an account because the minute the payment went through I realized that what I had signed up for was not what I had expected.
Their customer service is horrible and quite honestly frustrating. Do yourself a favor use plush care app, it's $19.00 deductible and get use insurance. Medicine is covered through my.
When I was on their site, I got excited about it because I need to lose weight. However, when I was getting ready to purchase, I had second thoughts about it! I WISH I would have went with my gut feeling. I wouldn't be in the mess I'm in. Within 30 minutes OR less, I TRIED to cancel. It let me but when I emailed for a refund, they refused!
I sent a letter to my credit card company and they are reviewing it. When I told G-Plans to cancel, I told them to stop sending the food. I requested a refund. So they stopped the food AND kept my money!
I wish I would have read reviews BEFORE I purchased. Also I didn't see anything that said it was not refundable!
They sent me an email with "their policy". Too bad they didn't show it when you purchased!
I give it NEGATIVE 5 stars! You shouldn't be forced to give it 1 star because they don't deserve it!
I did the quiz, didn't download report. I thought it was $39. I finally reached someone who said I checked a box for $39 month and they charged me $190. This company tried to charge $1, and $288 and my card blocked them. They charged the $190. Customer service was rude and said I couldn't get my money back. I called my credit card and stopped the payment so they are investigating the charges.
I have worked hard to raise my credit score and this charge affected that, as it raised the amount I had on it. I asked to speak to a supervisor and was told "I am a supervisor), very difficul to reach customer service.
First, really bad professionals are the ones giving yo advise … they call you more than 3 times asking the same questions and then they deny you the medicine.""they send you a really bad quality and ugly food and when you want to get rid of the service us almiar imposible
I signed up and regretted it right away. I called to cancel and Customer Service was unavailable. I left several messages and emailed requesting cancellation. Three months later I called my bank. They recommended I stop payment since they could not process a chargeback. The company tried to charge my credit card a fourth time even though they knew I had cancelled the service. Luckily my bank had placed a stop payment on the reoccuring charge. What a rip off.
113 -1 star reviews compared to 2 -5 star reviews and that's just on this site...These people are unreal and bait and switch shysters! After fraudulently charging me $239.00, they refused to refund me minutes after the transaction went through...saying the annual membership doesn't adhere to their 100% money back guarantee.only their 30 day membership is covered by that...I mean does that make sense to anyone out there? After reading reviews here & on Yelp, The BBB & a number opf other sites, I see i am not alone. What gets me is the gall of this company to think they can keep getting away with ripping people off. I have contacted my bank, closed that credit card so they can't try and charge me again & had them do a chargeback. I intend to reprint this on as many review sites I can find. They need to be shut down!
From the beginning, this company billed me 3 separate charges which I did not authorize. The purpose I was interested in the program was because they offered it for 39.00. Called to figure out why they did this as soon as I seen the transaction which was the next day early. I called to get this fixed and the representative was s000 rude told me there is no refund and that I choose to upgrade. I said that's funny because my checkout for trial and supplement came to total 62.00 and that's what I paid at checkout. Not 288.00 they hing up pn me. This company is trash and doing buisness like this makes my stomach turn because we as customers try and have faith and believe what they offer but instead you leave robbed and depressed because of this wrong!
Don't do it! They trick you and over charge. Also, it takes months to get your supplements! Not to mention their customer service SUCKS! Good luck getting a response or help!
They send you a support payment receipt for 30 days $39 then bill you for 190 plan $288 it's a scam then they only refund if you signed up for the 30 days which I did so now I'm not covered for that because they upgraded me after I said No Thanks be very careful don't press anything they are a rip off
This BELOW is what comes up on the screen then they charge you $288 BE VERY CAREFUL they took my money and I can't pay me electric bill it's disgraceful….
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Answer: Agreed! Very POOR customer service. Nice but dumb. I haven't gotten to the refund stage yet... will let you know how that goes...
Answer: I'm going to file in small claims just for the principle.
Answer: That's exactly the same problem I found. Their response was the packaged meals meet diabetic guidelines. But, that means you have to spend more money to buy their packaged meals. More money? What a concept. It's deceptive from the beginning. I can't believe nobody's sued them. There should be a class action suit against them. This is the first time I personally have run into a company that has an F rating with the Better Business Bureau. They have been rejected by the Better Business Bureau. You've got to be pretty bad to get to that point.
G Plans has a rating of 1 stars from 254 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with G Plans most frequently mention credit card, customer service and better business. G Plans ranks 320th among Weight Loss sites.