You cannot get customer service or actually speak to anyone. My credit card initially flagged it as a fraud charge (it is smarter than I am). Could not get any assistance or get the app to work.
THEY SAY YOU GET A FULL REFUND IF YOU ARE NOT SATISFIES WITHIN 30 DAYS OF PURCHASE, I TRIED ASKING FOR A REFUND AND CANCEL MY SUBSCRIPTION (I CANCELEND RIGHT AWAY! AFTER FALLING INTO THIS SCAM) BUT SADLY THEY SAY IT'S ONLY FOR MONTHLY SUBSCRIPTION.
THEY POST 30-DAYS MONEY BACK GUARANTEED EVERYWHERE BUT THEY DON'T POST ANYTHING ABOUT MONTHLY/YEARLY SUBSCRIPTION! DID NOT USE THE APP FOR THE WHOLE YEAR AND THEY GOT THEIR "DONATION" LIKE THEIVES!
AND THIER CUSTOMER SERVICE IS SUPER SLOW AND UNHELPFUL!
Horrible "company" never ordered these pills and got charged for 3 bottles! Do NOT order! Even though I have the bottles I threw them away. I don't trust anything from these scammers!
This company does not speak to you. They only email and very poorly at that. They don't give refunds even after you cancel and ask them to please stop charging your account.
None of their apps work and there's no humans to speak to about it. They will take your money and then I canceled all of my subscriptions and had the bank reverse it, this place is a crock.
I started a trial in July and found some health issues in August that needed my attention. I had never even used the plan but when I tried to cancel it kept telling me I had to call bc I was a PRO membership. I called and left voicemails each month I was charged from September- April $39/month I just now finally received an email back apology that they have had an influx of messages! It's been almost a year being charged for a plan I never used :( I didn't have time to deal with a SCAM like this while battling other health issues. I definitely would NEVER recommend them and I feel as though I was scammed and charged for services I never used or wanted.
This company charges my card charges that I never authorized. You cannot reach a live person to correct. Stay away from them. They illegally charges my card almost $400. Be careful.
I was browsing through Instagram and came across the G-Plan Advertisement. They were offering this diet plan for $39 then once you click it takes you to another page with all of these other / offers that I did not want Nor did I authorize. Once I saw that I immediately clicked out of the page completely and did not purchase anything. They way they have it set up is to get your credit card info first because you think you are purchasing something for $39. BE AWARE… NEVER GIVE YOUR CREDIT CARD INFO FIRST. What this company is doing is offering you something for $39 then charging you $288. This is illegal and against the law. IT'S A SCAM. I am doing everything in my power to get my money back. STAY AWAY FROM G-PLAN. I am disabled and I am unemployed and I have been taken advantage of.
Do not use this company. Spent $300 and got 10 meals, 1 doctor visit and thats it. No perscription, never could make the follow up appoiintment after I got lab work done. Scam!
I agreed to $78 charge. Then i checked my bank account and i was charged three separate transactions ($98, $151.01, and $88.94) totaling over $337! I contacted G-plans and they said "sorry you feel that way - its non refundable" - never received anything. Also they misspelled words in the emails back and forth. RUN AWAYYYY FROM THESE PEOPLE! DON'T GIVE THEM YOUR MONEY! SCAM!
Answer: Agreed! Very POOR customer service. Nice but dumb. I haven't gotten to the refund stage yet... will let you know how that goes...
Answer: I'm going to file in small claims just for the principle.
Answer: That's exactly the same problem I found. Their response was the packaged meals meet diabetic guidelines. But, that means you have to spend more money to buy their packaged meals. More money? What a concept. It's deceptive from the beginning. I can't believe nobody's sued them. There should be a class action suit against them. This is the first time I personally have run into a company that has an F rating with the Better Business Bureau. They have been rejected by the Better Business Bureau. You've got to be pretty bad to get to that point.
G Plans has a rating of 1 stars from 254 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with G Plans most frequently mention credit card, customer service and better business. G Plans ranks 320th among Weight Loss sites.