I placed a large order as I've previously shopped at Garage in person many times and never had a problem. Since it was a large order, it got shipped in several packages. Then I realized that I needed to sign for the packages to receive them, which I was not warned about, and I wasn't in town so I decided to return the packages, and requested they be returned through UPS.
UPS returned all of the packages on the same day except one, which for some reason was returned two weeks later than the others. This would be fine, except it has been OVER A MONTH since Garage received the last package, and still have not refunded me for the items. This was the largest package out of all of them, and I have called and emailed customer service many times and they say that they will "elevate the issue to the proper department" and never provide any actual help.
I placed a smaller, separate order from Garage when I got back in town, and decided to return some of the items. They were returned far after the other packages were, but somehow I have gotten a refund for those items before I got my refund for the previous order.
This is completely unacceptable, and it definitely feels like they are trying to steal my money. There is definite proof from UPS that the package was delivered back to Garage and signed for by someone named Teddy. I would not order online from Garage ever again.

I have been buying items from this store for the past year. Their clothes are trendy and they all go well together. It's obvious they are over priced though and you can get these items at your local walmart, or if you are lucky, secondhand clothing store. I liked buying items there because I don't think I have the best fashion sense and I like that all of thier clothing goes together. That is a plus.

The reason why i am writing this review is that thier customer service is terrible. Please listen to the bad reviews, because i didn't. I have spent thousands of dollars at their store. I recently had a bad experience in not recieving my package. I contacted them, thinking they would help me. Especially since i have supported them through the pandemic. They chose to say that it was my problem and they had no intention of helping me. Mind you all of the other companies have refunded me or sent me new product when this has happened. I only spent sixty dollars this time(rather than my usual 300.00) so it's not that big of a deal to refund me or resend a package.

This company has terrible customer service and is not loyal to the customers who pay them. Furthermore thier clothes are easily found at any big retailer, for half the price of what they are selling.

After my treatment, its not worth the headache.

I saw thier store in person in L. A. The store made me feel embarassed to walk around. This company is going to fail with the bad customer service they have.

My geuss is that this company is already failing though, or they would refund small orders like this. KARMA is real.

I placed an order for some bralettes about 3 weeks ago. I received the email that my order had been placed with my order number. About a week later I still hadn't received an email that it had been shipped. I checked my credit card and it hadn't been charged yet. I sent an email to them asking if something went wrong and if I should place the order again. I got an automated reply, followed by an email that my package had shipped with a tracking number and my credit card charged. Well for 2 weeks this package has been sitting in a store/warehouse somewhere with the shipping label created. I understand with Covid there will be some delays but this is ridiculous. Since many of their stores are located in malls (which are not open yet) there is no one at the store to get these packages out and if they have a warehouse clearly nobody is working. I am not sure why they would continue to take orders and peoples money. Maybe just say that due to Covid we can not process online orders. Pretty simple. After reading some of these reviews I'm really bummed. I don't think I'll ever get my package. This is my first time ordering from Garage and the last.

I was worried when I read the reviews but I decided to order anyways. Shipping took way too long but it was worth the wait!

I've worked in retail for 7+ years. I've dealt with horrible and unreasonable customers, and what a lot of these difficult customers have in common is this sense of entitlement that something didn't go their way. Coming from this background I have a very reasonable outlook to understand companies policies, and a clear mind to judge off of what's unreasonable. On the upside I love love love this companies clothes, a bit overpriced for the quality but they are super cute/comfortable. But the actual company itself is by far the worst company I've ever shopped, and after my bad experiences with customer service it's not worth giving my business here anymore. I returned some items a few days ago that still had the tags on them within 30 days, I believe it was 10 or so days. The employee made it as difficult as possible for me, she picked up each an every item and magnified it and refused a couple shirts, one of them was a black sweater that had a tiny bit of dust on it which I believe it was from the desk from when I slid it over to her.
I understand companies policies, but they were outright just trying to be difficult. I had a good attitude throughout all of it and know from experience that making a scene doesn't do anything, so there was no reason on why she treated me that way.
Another time I shopped there right before this they had asked me for my information for 10% off. After spending 300+ On tops and pants i realized why not, it's worth it. I put in all my Info and at the end of the transaction she said that it isn't eligible, and wouldn't do anything about it. I said no problem and went home and checked fine print in this discount. There's no reason on why it shouldn't have worked, but just the fact that the employee didn't do anything about it/could care less. It's a shame that this was one of my favorite places to buy clothes, customer service is truly everything