• Gazelle

Gazelle

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Overview

Gazelle has a rating of 2.3 stars from 1,074 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gazelle most frequently mention customer service, perfect condition, and screen protector problems. Gazelle ranks 51st among Consignment sites.

  • Service
    149
  • Value
    143
  • Shipping
    136
  • Returns
    116
  • Quality
    122

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
21
88
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How would you rate Gazelle?
Top Positive Review

“Fair Price, Quick Service”

JIm G.
3/30/17

I think Gazelle provided quick service and a fair price for my devices. I would use them again. It was easy to use the prepaid mailing containers which were sent ahead of time. Upon inspection of one device they even upped their offer and paid me more! Extreme honesty.

Top Critical Review

“Does not even deserve a review but I have to put down some thing”

Lisa T.
8/1/24

Stay away from gazelle my phone was flawless they told me it wasn't. I asked for my phone back and they deliberately put scratches on it I use a screen protector and spend a lot of money to keep my phone safe. I am so disgusted and aggravated that people could actually do this they ruined my phone now I can't get the full amount I should be getting from another site.

Reviews (1,074)

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Reviews that mention popular keywords

customer service (105) screen protector (22) apple store (15)
Thumbnail of user priscillac37
Colorado
2 reviews
0 helpful votes
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October 27th, 2018

Gazelle is wonderful to work with! Very fast turnaround with requesting a box to send in my phone and receiving a check!

Thumbnail of user cherylk66
Washington
2 reviews
0 helpful votes
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February 2nd, 2018

This is easy, clean, and so superior to any other method Ive used to place older equipment! Recommended to friends and family.

Thumbnail of user jenniferv137
Delaware
2 reviews
0 helpful votes
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August 6th, 2018

Gazelle was quick with sending a box to return my phone. Then I received a check soon after. I highly recommend Gazelle.

Thumbnail of user michaelt3164
Washington
1 review
1 helpful vote
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June 25th, 2022

GAZELLE IS A JOKE. Originally offered me 400 bucks for my device, then they purposely damaged my device and then offered me 10 dollars for it. Insane. DO NOT TRUST THEM.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolc159
California
1 review
0 helpful votes
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December 22nd, 2017

The process was simple and they got me my money quickly
I have used then in the past and will do so in the future

Thumbnail of user joshm199
Minnesota
1 review
1 helpful vote
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May 17th, 2018

I had a great experience selling my iMac to Gazelle. They even upgraded the amount they were going to pay me based on the condition of the iMac!

Thumbnail of user bettinay
Florida
1 review
0 helpful votes
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April 16th, 2017

I finally did something with orold phones. Gazelle even gave me more than I thought! I will let all my friends know.

Thumbnail of user anthonyi13
California
1 review
0 helpful votes
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October 26th, 2017

I wasn't expecting it but I got even better value from my IPAD from a quote of $ 15 to $ 30.00. I will certainly do more business in the future.

Thumbnail of user rickp62
Texas
1 review
1 helpful vote
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October 27th, 2017

This is my third time to use Gazelle and it has always been the best experience! Fast and the best prices!

Thumbnail of user davidj285
North Carolina
1 review
0 helpful votes
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June 23rd, 2017

My experience was great! The offer was fair and fast. Details of the transaction were easy to understand. Payment was quick.

Thumbnail of user rickg28
New York
1 review
2 helpful votes
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August 26th, 2015

They are liars liars liars I did a bait and switch game where they offer you so much and then they change it at the last minute

Thumbnail of user anas516
Washington
1 review
0 helpful votes
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July 11th, 2017

I had never used Gazelle before - but not only was it easy, it was FAST! I wish I had more things to sell!

Thank you so much!

Thumbnail of user ajalmaney
Illinois
1 review
0 helpful votes
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September 26th, 2023

Don't waste your time trying to sell your computer to Gazelle. Donate your computer to needy students.

Tip for consumers:
My review pertains to my effort to sell a MacBook Pro computer to Gazelle.

Products used:
Not applicable

Thumbnail of user randyk36
Virginia
1 review
0 helpful votes
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August 30th, 2017

Quick delivery of shipping materials and quick notification of process. Received my check in a week, thanks.

Thumbnail of user johnm1131
Maryland
1 review
0 helpful votes
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August 11th, 2017

I have used Gazelle 3 times now and the service has been quick and painless on all 3. I highly recommend using this service.

Thumbnail of user susand233
North Carolina
1 review
0 helpful votes
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January 8th, 2018

I had under-rated the product that I was selling and Gazelle increased the price that I paid after they inspected it. What a company!

Thumbnail of user ko1556
New York
1 review
0 helpful votes
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December 5th, 2017

Super easy transactions, and swift payment. Get money for those old phones and tablets and go shopping!

Thumbnail of user larryc133
Washington
1 review
1 helpful vote
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April 15th, 2018

I sold my Samsung S5 and it was so simple to process that I was extremely surprised when I received my email saying... Congratulations!

Thumbnail of user harrya62
Washington
1 review
0 helpful votes
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May 30th, 2018

In addition to receiving a fair offer, my device was packed up in Gazelle provided packaging and money in my account within a week.

Thumbnail of user ericw129
North Dakota
1 review
0 helpful votes
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February 6th, 2018

Fast service and fast payment turnaround, highly recommended to family friends, or anyone! Decent and fair transaction.

Thumbnail of user jacquej1
California
1 review
0 helpful votes
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February 6th, 2018

It was so easy and fair. The website was easy and even though I was quoted one price I received more money after they received my phone. Thank you.

Thumbnail of user testert
Florida
2 reviews
6 helpful votes
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November 1st, 2013

They said they were offering me $330 but then said it had batter issues on dropped it to $135. I sold it to apple for $335 with no issues.

Thumbnail of user reginaldm29
Virginia
1 review
0 helpful votes
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May 20th, 2017

I think that the offer that I got from Gazelle was fair and honest. I will I more business with this company in the near future

Thumbnail of user tylerw37
California
1 review
0 helpful votes
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January 6th, 2018

Gazelle works as advertised: honestly rate the condition of your device, get a quote, send the device in, get money.

Thumbnail of user maryb717
Nebraska
1 review
2 helpful votes
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December 13th, 2017

Very slow process. Absolutely no communication or response to THREE attempts to contact customer service.

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From the business

Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.

Company Representative

Thumbnail of user katiec12
Katie C.
Typically does not respond to reviews

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