Gazelle

They made a mistake in receiving the phone I sent to them. I tried numerous times through phone calls and emails to point out their mistake, but they had no desire to fix their mistake. This they offered me $78 less than what they initially offered. I will definitely not use them again.

I have done business with Gazelle 4-5 times thus far. I must say that the professional, prompt, and efficient service is exemplary for any business. I always feel confident and secure working with Gazelle as a company I can trust in selling and purchasing electronics. Thank You Gazelle!

I sold my iPad on Gazelle. They placed a fair value on the item. Returning was easy in the prepaid shipping box. I opted for the Amazon gift card and had added to my account in about 3 business days. I was very happy with the entire process.

Appraised my near perfect condition Verizon iPhone 5s for $201. Sent it in and got a counter offer of $151. Their reason given was because they claimed my phone was T Mobile and not Verizon. I have never had T Mobile in my life and I have had Verizon for about 15 years. I had them send my phone back and I will go elsewhere even if I don't get better somewhere else out of principle. After that, my curiosity caused me to check Gazelle's appraisal of my phone again and it is now $151. They just didn't want to honor the original price so they used a bull$#*! excuse.

Having replaced Apple equipment and not knowing what to do with the old, I check online and found Gazelle. Great experience trading in an iMac and two iPads. So quick and easy and reimbursed promptly. Awesome!

Ordered a phone paid for expediated shipping and after spending 2 hours at ATT, they could not get it connect. I called customer service and they could or would not send a replacement phone so. Returning it and will never deal with this company again.
30 point check is a total line of BS.

Don't waste you time and peace of mind sending phone to this business, if you decline you wont get it as you sent, you will get in a zip lock and they mention they are not liable for any damage. If you want to accept what ever low ball number they give you then it works, if not you will not get your phone as is, interesting they recycle everything you send other phone before you accept or decline offer. They are not courtesy enough to claim anything if you shipped it with phone and decline offer. Technically if we decline offer they have to send it as is correct but no they wont. Crap business. Just to rob others in need. Be careful when you sell them, i never bought from them, hopefully dangerous to buy too. Instead spend few hundred more and buy new ones.

I will never recommend you as long as I'm alive. I sent 4 phones in. One you devalued from $617 to $155 (a literal BRAND NEW factory unlocked Pixel 8 Pro), devalued two iPhones and FLAT OUT claimed you never received the fourth phone (Pixel 4). What you do is criminal. I regret ever clicking on your website. I have 24K followers on Twitter, rest assured they'll hear about this. Shame on you.

I would just like to warn everyone who is thinking about buying a phone from this company to not buy anything from them. We purchased an Iphone 6 less than a year ago that no longer will even turn on. The battery was loose so we took it to Apple to look into, after inspecting it they said that Gazelle had replaced the battery and other parts with after market parts from Mexico. The motherboard no longer works and the phone is completely useless. After calling Gazelle I was told that it is past the 30 day warranty and there is nothing they can do. I find it very sad they will not help us when the problem with the phone has nothing to do with us, but the parts they put it in.

If you do decide to purchase I wish you luck and hopefully your experience is better than mine.

Great Price! I was quoted only *$90 with my broken screen Iphone 6plus, but when they receive my package, they contacted me with and updated price of $165! What an honest company! Will always trade in or sell my used phone of tablet here.

They give you very thorough instructions on how to prepare and mail your devices. Their receipt and judging whether the devices fit your description is very fast and they instantly put the money into PayPal. I was able to dispose of a heavy iMac for free and better than that, I got money for it.

The steps are so easy and straight forward is was amazing. I received payment timely and for the exact amount quoted sight unseen. What could be better. Gazelle is an amazing service. I have used this service twice and both were exceptional.

Both of my transactions involving my trusty iMac and a MacBook have been stellar. It has gotten better with their nifty box as well, which made packing everything a breeze. I was happy with the trade in value as well.

Massive waste of time and extremely frustrating.
Terrible phone wait times; I could never speak to the same person twice. Most reps were polite but incompetent and seemed incapable of correcting any of the multiple problems that occurred.
I tried to order over 5k worth of phones for my business, they cancelled the order every time. I was forced to go elsewhere.

Easy and smooth process. Sent in my iPhone 5 and received more than the initial offer. I've sold to Gazelle several times before and have had a great experiences. I've a MPB 15" that I will likely sell via Gazelle.

Gazelle offered to pay $128.50 for my iPhone 6 Plus 64 Gb. I just checked the status of my return. They lowered their offer to $20 claiming I had sent them an iPhone 6 16 GB. I know what model I sent them, and as it is the only iPhone I had there's no way I could have sent them something else. I declined their pitiful offer and requested my old phone be returned. I will be shocked if I actually receive my own iphone back. I wish I'd checked reviews here first.

We have purchased 2 phones from Gazelle - the 1st phone worked well - so no problems. Six months later had need for a phone for another family member. We trusted Gazelle and purchased a 2nd. This phone was not in good shape. It was listed as fair condition. This is described as cosmetic issues. As soon as the phone arrived it had a line through the screen, some of the keys on the keypad did not respond. It is barely usable. The return process involves buyer going to a sender, no pick up at your home. They do not replace. They only refund in " several days " after receiving the phone.
People on the phone unhelpful and make you feel like sorry for your problem but it's your problem not ours. WE received THE PHONE IN NON WORKING ORDER!
Chat people even worse!
I would not recommend to anyone, nor would I use them again,

I had several devices that were accidentally damaged, would not power on or weren't able to update to the latest software but Gazelle was willing to purchase these devices and in some cases, I received more money than was quoted! The alternative would have been chucking them all into the bin. I'm glad I decided to check with Gazelle!

I sent my iPad in "like new" condition. Upon receiving, I got a contra offer for a fraction of the price "due to scratches." There was not a single scratch on the iPad when I sent it to Gazelle. I asked that they send the unit back. It did come back with a scratch on the metal case. This is very upsetting - now I cannot sell it to anyone else "like new." I am very disappointed in my experience.

Sold us an iphone 7 and when we went to activate it, we were informed that it was stolen. It was rather embarrassing. When we called Gazelle for some compensation for extra time, energy and embarrassment, they offered to give us 10% off our next phone. They gave us a return label and we shipped the phone back. Not going to buy from Gazelle again.

I sent my sons IPhone 7Plus to gazelle with the quote of $115. About a week later I received an email for them stating that my sons phone was never paid off and still had a lease agreement. I notified Gazelle that I paid my sons phone off on 10/10/2017. I allowed more then 2 business days for a response and never received one. I sent another notification of my payment to Sprint and asked for someone to contact me back. I still have yet to hear from anyone. I later find out that my friend received the same email stating she was still under a lease agreement with the wrong carrier at that. If it was possible they would get a negative review, unfortunately I had to give 1 star for the lowest.

I sent in 2 phones ba k in February of 2023. Received payment for one for after several calls and emails. I never received payment for the second phone after multiple calls, emails… I asked them to finally call me. They acted like they'd never heard from me even though I have a case number. Crooks. Not customer driven at all. They basically stole my phone. Beware.

I love this site! I thought what I was quoted was more than reasonable and loved that they send you the packing box and postage! Couldn't have been a more simple process. After shipping my boxes back, I had money in my PayPal account within three days!