• Gazelle

Gazelle

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Overview

Gazelle has a rating of 2.3 stars from 1,074 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gazelle most frequently mention customer service, perfect condition, and screen protector problems. Gazelle ranks 51st among Consignment sites.

  • Service
    149
  • Value
    143
  • Shipping
    136
  • Returns
    116
  • Quality
    122

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
21
88
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How would you rate Gazelle?
Top Positive Review

“Fair Price, Quick Service”

JIm G.
3/30/17

I think Gazelle provided quick service and a fair price for my devices. I would use them again. It was easy to use the prepaid mailing containers which were sent ahead of time. Upon inspection of one device they even upped their offer and paid me more! Extreme honesty.

Top Critical Review

“Does not even deserve a review but I have to put down some thing”

Lisa T.
8/1/24

Stay away from gazelle my phone was flawless they told me it wasn't. I asked for my phone back and they deliberately put scratches on it I use a screen protector and spend a lot of money to keep my phone safe. I am so disgusted and aggravated that people could actually do this they ruined my phone now I can't get the full amount I should be getting from another site.

Reviews (1,074)

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Reviews that mention popular keywords

customer service (105) screen protector (22) apple store (15)
Thumbnail of user rayc675
Ohio
1 review
0 helpful votes
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June 12th, 2023

I bought a new iPad so I researched and Gazelle offered the most, my iPad was like new, but I sent it as good. After I sent it in they offered me almost $100 less, which would put it in the damaged category, I am glad I took pictures of it before I sent it in, I want it back, no thank you scam!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jorgec78
California
1 review
0 helpful votes
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July 24th, 2018

It was pretty reasonable price for my iPhone. Will definitely keep bringing more phones when I need a little more cash. They also have phones for a reasonable price as well.

Thumbnail of user harryb114
Germany
1 review
0 helpful votes
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February 26th, 2018

Great service. Sent product and received confirmation of receipt of product along with indication of when Payment would be sent. It was sent in 24 hours to PayPal.

Thumbnail of user davidb817
New Mexico
1 review
2 helpful votes
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November 27th, 2017

I sent my phone to them, now no response. They dont respond to email, though they say they will within 72 hours. Nobody answers their phone. Please avoid them. I wish I had.

Thumbnail of user denisep89
Louisiana
1 review
0 helpful votes
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April 4th, 2018

Im all about quick and easy and this took no time out my busy life. Sent email received box easy instructions and sent phone in Received email on status and notified of payment!

Thumbnail of user kevinh212
Washington
1 review
0 helpful votes
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February 3rd, 2018

You can try an auction site or a retail resale route, or just make it simple and go direct via Gazelle. As a professional consultant, time is money and when I priced the offer that Gazelle gave me versus other routes and the risk of a return from a tough customer (and I worked hard to stay a 5-star seller on that major auction site), the difference was a push. So twice I have tried Gazelle. No original packaging to track down, no charger and cables needed to include (a major price calculation difference most people miss when doing an apples-to-apples comparison), no photos to take, no time waiting for bids to come in and to package up, drive to the post office, weigh the package... you get the picture. Just put it in a package I had lying around, slap on the label they emailed me with prepaid postage, drop it in the FedEx box (or call FedEx) and wait. A week later an email saying the phone I sent (iPhone 5 and recently a 6s) was as I described and a check was in the mail. One more week and the check came. Easy peasy. Glad I went Gazelle.

Thumbnail of user gwenf3
Texas
1 review
0 helpful votes
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April 3rd, 2017

The phone looks great but paid for 2 day shipping Thursday night got it Monday. Went to activate and it was locked to another carrier. Had to pay another company to unlock.

Thumbnail of user donnak179
Texas
1 review
0 helpful votes
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June 23rd, 2018

They purchased my phone from me. I sent it to them, expecting the price they quoted and they increased the amount they paid me because the phone was in such perfect condition.

Thumbnail of user michellem274
Florida
1 review
0 helpful votes
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May 16th, 2017

Have sold many items on gazelle and have always received prompt payment for my items, like the status updates on their site showing when items are received and reviewed

Thumbnail of user darrylk9
Colorado
1 review
8 helpful votes
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February 13th, 2016

I was quoted a price for my iPhone 4s - perfect condition, not a scratch on it. They then told me it was worth $1. I asked for it back, and it came back HAVING BEEN OPENED AND THE SIM CARD REMOVED. It's now inoperable. Crooks! Do not do business with them.

Thumbnail of user lorenb35
Minnesota
1 review
0 helpful votes
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May 9th, 2017

This is the third device I have sold to Gazelle and as with the first two this went smoothly. They have never adjusted my assessment of the condition of the device.

Thumbnail of user cr4325
New Jersey
1 review
0 helpful votes
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December 31st, 2017

Gazelle is very professional, easy, convenient, etc. just a pleasure to use. From the fast and easy payment. To the very easy box they send to package your device. Love Gazelle

Thumbnail of user johna1287
California
1 review
3 helpful votes
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May 16th, 2019

Gazelle switch my excellent condition phone when I refused the lower offer they sent me. They sent me back and old scratch up phone save your time and your phone they bait and switch BEWARE OF THIS COMPANY.

Thumbnail of user shelbif
South Carolina
1 review
3 helpful votes
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May 22nd, 2016

First off, let me say that this is maybe the 3rd negative review I've EVER written. Normally if I don't have anything nice to say, I don't say it at all but Gazelle deserves this review. The screen was raised up from the phone the day I received it. I never dropped it, bumped it, or anything. It was like that as soon as I got it out of the box. When I contacted customer service they told me I had 2 choices. 1) Send my broken phone in, get a refund, and order another one. Or 2) pay an additional $500 for another new phone and then send the broken one back. May I add that iCloud isn't an option for me and I don't have the option to back my phone up to a computer. So, the only way for me to transfer my information from one phone to another phone is to download the AT&T transfer app on each phone and transfer my information that way. To top it all off, I eventually tried to push the screen back down at the top of the phone where it was raised up and it CRACKED. I realize that may have not been the best idea but dirt and small things were starting to get down under the screen and I knew it was going to mess the phone up even more if anything got in there.
Long story short I could either have $1,000 in phones in order to transfer my information from phone to phone, or go several days without a phone at all. I'm also going to have to pay $125+ to fix the screen on the phone I paid $500 for. I find that absolutely ridiculous.

Thumbnail of user chrisl391
Colorado
1 review
1 helpful vote
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May 4th, 2018

Gazelle reviewed the quality of my trade-in and actually rated the phone better than my assessment of the device.

Amazon gift card was received the same day they reviewed the device.

Thanks!

Thumbnail of user triciac21
Ohio
1 review
0 helpful votes
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August 22nd, 2017

It is easy to look up your product and get pricing, it's easy to mail your items back (and they include instructions for reading your product), and they are quick to pay out. Thanks Gazelle!

Thumbnail of user richardw267
Ohio
1 review
0 helpful votes
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December 5th, 2017

Very easy transaction. Payment was very quick. Rated my phone my phone on the we site and ordered s box. Put the phone in the box and mailed it. Received confirmation and payment the same day.

Thumbnail of user aleksandars25
New Jersey
1 review
0 helpful votes
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November 25th, 2022

They send damaged devices, and if you return the device, they don't return the money and no one answers the phone. If you are persistent, then they answer and lie

Thumbnail of user ankurk10
GB
1 review
0 helpful votes
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December 13th, 2018

I love how effortless, efficient, and effective Gazelle is. Efficiency is doing the thing right, and effectiveness is doing the right thing; they do it all!

Thumbnail of user lw128
New York
1 review
0 helpful votes
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September 23rd, 2018

Ordered a 2015 MacBook Air supposedly in excellent shape received one that was in very poor shape that looked like it was dropped a a few times, dented up scratched up, very dirty, I was so pissed because they took forever to ship it, I didn't even try and turn it on because I knew I didn't want if after just looking it over, after wasting my time sending out this junk all they offered me was 10 percent off of another order, don't worry it won't be another order from me (EVER)https://youtu.be/jk3BY4tc8pM

Thumbnail of user mollies11
Arkansas
1 review
0 helpful votes
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August 15th, 2018

My old ipads had water damage to them and gazelle gave me $120 for one and $25 for 2 other ipads that were old and broken. I also bought a refurbished ipad and its in good shape!

Thumbnail of user edwardw57
California
1 review
0 helpful votes
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April 21st, 2017

Amazing work! Not sure how an electronics recycling business could get any better. I only wish they bought back older Apple products such as the iPad first generation.

Thumbnail of user joseh94
California
1 review
0 helpful votes
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April 5th, 2018

Process of selling my IPhone was easy from start to finish. Then Gazelle surprised me with a higher dollar offer after they confirmed the condition. Just incredible company!

Thumbnail of user donnac173
Donna C.
South Carolina
1 review
0 helpful votes
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June 24th, 2017

I've sold Gazelle several items: iPhones, iPads, MacBook, and even an iMac. Been happy with the money paid and service every time. No reason to go anywhere else.

Thumbnail of user robe3980
New Jersey
2 reviews
27 helpful votes
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August 29th, 2017

Purchased an iPhone 6 Plus "certified good condition" 8/1
Received in a few days after purchase. Gave to wife for her b day on 8/15 and after set up we found that the phone was most often unresponsive to touch commands and the screen had a white flashing band about 1/4" tall across top while attempting to enter passcode to open phone for use. Called and got a RO number. 8/19 Mailed it 9 am next available day Monday 8/ 21 They acknowledged receiving it on Friday 8/25 at 4:15 pm despite tracking showing received at 10 am Still no refund 8/29 and no communication other than the receipt for the return. I called 2 times and after being on hold for at least 10 minutes each time I was told the refund would be coming soon. The 2nd time I was told they had trouble returning money to my PayPal account. I called PayPal and they said no attempt has been made to refund the purchase price PayPal suggested filing a claim against Gazelle which I did but still no response. BEWARE. For $30 more you can get a newly refurbished by APPLE phone with a new battery and new case and new ear buds and OEM charger packaged in new Apple box with a same as new one year warranty. Why would you take a chance for the small price difference. Apple ships free and right away. Hope I eventually get my refund for the bad phone from Gazelle and the horrible service. Pissed. Took the pleasure out of giving this gift and I'm sure my wife's disappointment in the receiving of it.

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Katie C.
Typically does not respond to reviews

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