• Gazelle

Gazelle

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Overview

Gazelle has a rating of 2.3 stars from 1,074 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gazelle most frequently mention customer service, perfect condition, and screen protector problems. Gazelle ranks 51st among Consignment sites.

  • Service
    149
  • Value
    143
  • Shipping
    136
  • Returns
    116
  • Quality
    122

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
21
88
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How would you rate Gazelle?
Top Positive Review

“Fair Price, Quick Service”

JIm G.
3/30/17

I think Gazelle provided quick service and a fair price for my devices. I would use them again. It was easy to use the prepaid mailing containers which were sent ahead of time. Upon inspection of one device they even upped their offer and paid me more! Extreme honesty.

Top Critical Review

“Does not even deserve a review but I have to put down some thing”

Lisa T.
8/1/24

Stay away from gazelle my phone was flawless they told me it wasn't. I asked for my phone back and they deliberately put scratches on it I use a screen protector and spend a lot of money to keep my phone safe. I am so disgusted and aggravated that people could actually do this they ruined my phone now I can't get the full amount I should be getting from another site.

Reviews (1,074)

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Reviews that mention popular keywords

customer service (105) screen protector (22) apple store (15)
Thumbnail of user patriciac233
New Jersey
1 review
0 helpful votes
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February 8th, 2018

Great experience, got more than anticipated. Was very pleased with the whole experience, box arrived next day, packaged it up and sent on its way.

Thumbnail of user edd93
South Carolina
1 review
0 helpful votes
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May 31st, 2018

We have used Gazelle before, and this time was no different. Their services are quick, easy, and convenient. They also deliver more than promised!

Thumbnail of user lisak197
Washington
1 review
0 helpful votes
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January 24th, 2018

Super easy, quick way to get rid of old things you don't need. Payment was sent to paypal right away. Exactly what I expected

Thumbnail of user tawnib
California
1 review
1 helpful vote
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October 2nd, 2015

Quick shipping, great price on iPad 2, no scratches perfect! I have not purchased previously owned before but I would again from Gazelle. Thanks

Thumbnail of user jch8
New Jersey
1 review
0 helpful votes
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April 17th, 2017

Selling to Gazelle is very easy. I have sold three electronics now and was happy with all of them. Will use them again

Thumbnail of user hannahc53
New Hampshire
1 review
1 helpful vote
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November 24th, 2017

Sent in a basically brand new gold iPhone 7, was given a deal $300. Never saw the money. Do not use this site.

Thumbnail of user davidc1338
Arizona
1 review
0 helpful votes
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October 4th, 2018

Packing box arrived quickly and was very easy to return to them. Sent it back & got my check within about a week.

Thumbnail of user saras262
Florida
1 review
0 helpful votes
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April 19th, 2018

I give gazelle 5 stars because their service was fast, easy to understand, and I got my check in the mail right away!

Thumbnail of user sabrinam389
Florida
1 review
1 helpful vote
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July 4th, 2022

I have recommended Gazelle to all my friends and family! Super happy with the service provided, my check was received today
Thank you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user chucks33
Florida
1 review
0 helpful votes
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April 5th, 2017

Gazelle offers very fair prices and the fastest and most efficient service that I've found. They provide free shipping materials if needed!

Thumbnail of user meganm98
Texas
1 review
0 helpful votes
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June 6th, 2017

Gazelle makes selling your electronics so easy. Within 3 days of shipping it, they'd already checked it out and sent my payment!

Thumbnail of user jessicar156
California
1 review
0 helpful votes
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June 1st, 2017

Gazelle made the process go by really easily and quickly. And they give you a great payback for turning your items in!

Thumbnail of user cortneyj1
Washington
1 review
0 helpful votes
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October 3rd, 2017

Very easy to mail in my electronics and get a great reimbursement. I have used Gazelle twice and will recommend. Thank you!

Thumbnail of user jenniferg197
Oklahoma
1 review
0 helpful votes
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September 27th, 2017

The exchange was quick, well communicated and they ended up valuing my trade in higher than expected. Very happy with the experience

Thumbnail of user ransesr
Connecticut
1 review
0 helpful votes
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November 23rd, 2017

I love them cause they fair with prices and even give u extra $ if they think ur product is worth more.

Thumbnail of user chrisv137
Pennsylvania
1 review
0 helpful votes
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October 2nd, 2018

The whole process was very easy and worked as advertised. I will use them every time I get a new phone now.

Thumbnail of user lesb34
California
1 review
0 helpful votes
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February 19th, 2018

Easy shipping. And they paid more than expected. This is my second experience with Gazelle and I would sell to them again.

Thumbnail of user timl105
Texas
1 review
0 helpful votes
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August 26th, 2017

Very easy process and they even gave me more than my original quote because my phone was in such good condition.

Thumbnail of user enide1
California
1 review
0 helpful votes
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July 11th, 2017

This company is easy to do business with, gives a fair quote for the item, and transfers the money very quickly

Thumbnail of user lisae101
Illinois
1 review
0 helpful votes
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September 16th, 2017

Once an item is sold to you, you are basically on your own even with the warranty still active. Beware scams.

Thumbnail of user ronm147
Maryland
2 reviews
1 helpful vote
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January 6th, 2018

Still waiting for my money. Slow service. I will have it call them and tie up 30 minutes of my time.

Thumbnail of user peterh233
West Virginia
1 review
0 helpful votes
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December 7th, 2017

The entire process was fast, efficient and I received my payment very quickly. This is the fifth time I've used Gazelle

Thumbnail of user joem318
Florida
1 review
0 helpful votes
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February 1st, 2018

I got a good offer for my device. Everything was fast and easy. Have used this service a couple of times

Thumbnail of user travism247
California
1 review
0 helpful votes
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August 19th, 2020

Sent them a brand new unused phone as a test. They claimed it had to many scratches and gave me an offer for half of what they originally offered.

Thumbnail of user stacyb96
Indiana
1 review
0 helpful votes
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September 1st, 2017

Super Easy to do & prompt payment by Gazelle! Would definitely recommend this to everyone that owns a cell phone!

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From the business

Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.

Company Representative

Thumbnail of user katiec12
Katie C.
Typically does not respond to reviews

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