• Geni

Geni

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Overview

Geni has a rating of 1.5 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Geni most frequently mention family tree, free trial, and customer service problems. Geni ranks 55th among Genealogy sites.

  • Service
    15
  • Value
    14
  • Shipping
    5
  • Returns
    8
  • Quality
    16
How would you rate Geni?
Top Positive Review

“I entered geni.com in good faith posting my children's...”

SUE L.
9/10/14

I entered geni.com in good faith posting my children's childhood pictures, graduations to date and so on. Since this time, I have been locked out of my free account, with a message 'You do not have permission to view this page.' when I try to reset my password. Although I have advised GENI on many occasions now, at their email address of *******@geni.com, I am still locked. They have allowed me to join again, but I cannot seem to link to any family unless a pay a subscription fee. Yes, it says its free, but it asks for credit card details. Has this happened to anyone else?

Top Critical Review

“NEVER USE IT!”

Yacine B.
7/11/15

This website is fishy as mentioned by several other users, no contact details, no technical assistance, its simply not acceptable. I tried unsuccessfully to amend my privacy setting for more than five months and I lodged several claims on their pseudo 'request' section with zero response. You've been warned, keep away from this site.

Reviews (78)

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family tree (23) john curtis (1)
Thumbnail of user suel27
Australia
2 reviews
45 helpful votes
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September 10th, 2014

I entered geni.com in good faith posting my children's childhood pictures, graduations to date and so on.
Since this time, I have been locked out of my free account, with a message
'You do not have permission to view this page.' when I try to reset my password.
Although I have advised GENI on many occasions now, at their email address of *******@geni.com, I am still locked.
They have allowed me to join again, but I cannot seem to link to any family unless a pay a subscription fee. Yes, it says its free, but it asks for credit card details.
Has this happened to anyone else?

Tip for consumers:
Just be careful, because they allow 'managers' and 'others(?) to take over your account and change your information.
NOT FUN AT ALL!

Thumbnail of user johnn1154
Louisiana
5 reviews
19 helpful votes
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July 3rd, 2017

Very well done website! Cleaner look and better price than any of the other genealogy websites. My only concern is MyHeritage bought the website for the data, but then did not add more servers to keep up with the processing.

Thumbnail of user sss21
California
1 review
3 helpful votes
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January 28th, 2019

I appreciate Mike, from Geni customer support who helped me correct the mistake on site, quickly. In his communications with me, he was clear, concise, professional, kind and courteous. I appreciate people who make it happen and do it right and have a positive attitude, like Mike from Geni support team. Way to go Mike. Keep up the good work.
Sam

Thumbnail of user lindas928
Washington
3 reviews
6 helpful votes
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August 11th, 2018

I've been connecting with many relatives through Geni and am very pleased with my experience. I started with the free version and upgraded to the Pro version after awhile. I also have a data subscription to My Heritage. I began my research with Ancestry but my grandparents all emigrated from Finland, and Ancestry, while good, didn't have as many Finns on the website. There are many on Geni and My Heritage. It's been rewarding for me!

Thumbnail of user nicholasv4
Illinois
1 review
11 helpful votes
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February 26th, 2015

I find Geni to be a fast and easy way to build and share my Family tree with my family. They have tons of privacy setting to let you manage your profile and keep profiles of living and underage family private. By default, they do share deceased profiles with the public unless you mark the profile as private. As a non=paying user I find customer service is great along with the group of curators that are always willing to help you with your own profile, merging trees, or correcting tree info. Geni is a One World Tree as in there goal to connect everyone into one tree alone but as any tree building sites, there are some errors. With the ability to collaborate with others, it is not too hard to fix these errors and create a great tree to share and collaborate with your family.

Thumbnail of user randols
California
1 review
19 helpful votes
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January 8th, 2016

I am not an employee of Geni, but I really love the program and think it is by far the best tool we have for genealogy. It really pains me to see people who obviously don't know much about Geni, or genealogy, write such negative reviews. If you want to see why Geni is in fact the best program for genealogy, read my blog posts at http://schoenblog.com/?p=712 and http://schoenblog.com/?p=471

Thumbnail of user julial122
Massachusetts
1 review
7 helpful votes
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June 30th, 2019

If you want to build a tree and keep it to yourself, Geni is not a good fit. If you want to create records and are open to corrections from others - or correcting what others have recorded - Geni is great. Different paradigm. Like lego kits vs freestyle.

Thumbnail of user barbz3
New Jersey
1 review
9 helpful votes
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November 13th, 2016

I thought I came from a very small family. Have no family members to ask, but since I've joined I now have a family of over 30,000 people I'm connected to. I have messaged with distant cousins from all over the world.

Thumbnail of user mariahl43
Canada
1 review
10 helpful votes
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August 11th, 2021

I was charged $1.26 TWICE after canceling my "free" trial. I closed my account too, wayy before the 15 days came up. So glad I use Ancestry instead. They are way better and aren't sneaky with prices for way more resources. I can't even contact anyone because you need a pro account to do so. Great logic?

Thumbnail of user nathanielg13
North Carolina
1 review
8 helpful votes
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October 21st, 2016

I was impressed with the amount of information that you can obtain and share with others on geni. The interface is adequate and the overall website rivals other leading genealogy sites. Customer service is EXTREMELY great.

Thumbnail of user robinl470
Maryland
1 review
14 helpful votes
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May 29th, 2021

We have belonged to Geni for several years. And not had a problem till we tried working with a collaborator. The woman lied to us add people that aren't real. Didn't say anything till she got the idea we knew more than she expected. She took over management of my husbands profile. And made sure I couldn't delete things on my tree. We had to write an email to customer service and haven't answered my husband. And wouldn't allow me to report my problem. I would not recommend this genealogy site.

Thumbnail of user yolandal153
Illinois
1 review
4 helpful votes
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January 18th, 2021
• Updated review

Adding the ancestress of the person I was trying to reach put me as her "admin" informed me that I had 2 matches and put a paywall between me and the person I was trying to reach in the first place. Wow, that was rude. I could see the info online before but now that I added it to my tree, I have to have pay for it? That is insane. What a horrible business model. You know what? I would gladly pay geni 119 bucks if they would have this member call me to compare family notes. As is, I deleted the entire tree I entered as not to put a paywall between us and anyone else who may try to connect too those families. I think I am done with Geni. My experience was very disappointing.

Tip for consumers:
Go to familysearch.org. It is 100% free and one world format tree is the best.

Products used:
Family tree. Huge mistake. Adding family tree put up pay walls. Have no way to reach a member. Says email sent. If site would guarantee in person connection I would pay their fee.

Value
Quality
Thumbnail of user michaels1934
Michael S. – Geni Rep

Hi Yolanda, Geni is a collaborative family tree built by stitching together our members' trees where they overlap. Merging duplicates is a free feature on Geni. What you encountered is an automatic "tree match" suggestion that is surfaced by the system; that is a paid feature on Geni that allows us to fund the expense of building and hosting the site. If you discover duplicate profiles that should be merged, you can do that for free.

Not sure how to rate geni.com
January 17th, 2021
• Previous review

We have DNA on familytreedna (paternal), ancestry.com, trees on ancestry.com and I heavily contribute to familysearch which has a one world tree format which seems to best of the two afore mentioned sites. I joined geni because I found that a person who was researching a particular family 20 years ago is still active on that site. I know how we connect. So I got a basic (free) login added the family tree up to common ancestor, emailed the member twice and got 0 responses. Even though this particular member was active since I emailed. So today I decided to add relationship down from our common ancestor to his ancestress and then geni told me they found a match and I can join 2 weeks for free to remediate this match or 119 a year today. I know exactly what the relationship is. I am not sure if with basic (free) account my emails are reaching this member in any way as I feel he holds key information about the family I am researching based on what was posted on rootsweb years ago. There is no indicator that shows me if my emails to him were received or seen? So I am leaving a neutral rating because I am not sure how geni works exactly.

Quality
Thumbnail of user jenniferm124
New Zealand
1 review
49 helpful votes
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July 20th, 2015

DON'T give these guys your credit card details, even if you think it's a free trial, your card will get charged and there is no one of contacting them, they are scammers and thieves as far as I'm concerned, ruined my day.

Thumbnail of user harrietf2
New York
1 review
51 helpful votes
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March 7th, 2016

I was a member for nearly 8 years, started by my son Daniel Fishlow. I built a large family tree. Suddenly my membership disappeared and when I tried to get on I was told I was a new member. The family tree has disappeared also. I cannot get back to my original membership, and my large family tree, because only the "new" one comes up on my screen.

Harriet Fishlow

Thumbnail of user rashellec
Florida
1 review
46 helpful votes
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May 26th, 2017

I've contacted GENI about a user, Nancy D. Coon that has stolen all of my family photos from Ancestry.com and uploaded black and white copies to her trees on GENI with (my family). I never gave this person permission, I don't even know this person, over 30 profiles of photos so far that I've found have been taken of photos that either I, my parents or my grandparents took that all solely belong to me and I think that's absolutely ridiculous they cannot respond to such a gross violation of misconduct from one of their members.

Tip for consumers:
I would advise against using this website it's managed poorly, trees are merged and unmerged and people added and you have a hard time getting control or moving things or getting things corrected. Not only that people steal your photos.

Service
Quality
Thumbnail of user clarkh28
Florida
1 review
11 helpful votes
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July 25th, 2019

I decided to have a DNA test done so I went to the pull-down menu in Geni took me to the MyHeritage site to order it. Now, after I received the results, found out that Geni does not accept the results from MyHeritage. What kind of scam are they pulling? The only DNA results they use are from a different web site and not the one they direct you to. Do not use Geni.

Thumbnail of user michaels1934
Michael S. – Geni Rep

Clark, I apologize for the confusion and understand your disappointment. Our DNA FAQs at https://www.geni.com/dna-tests/faq state that the MyHeritage test results "are made available for you to view securely on the MyHeritage website." Lower, speaking of importing DNA to Geni, it states that you can transfer Family Tree DNA test results to Geni. Of course we'd love to also bring MyHeritage test results to Geni but as of this writing, that feature is not available.

Thumbnail of user angelinal10
Canada
1 review
29 helpful votes
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April 19th, 2018

By reading reviews I see this site is still corrupted as it was a few years ago. Geni.com does steal private date of living relatives, including your parents, your children, inlaws and more. ALL living and passed on relatives info and photos will be takened by the admins/curators and eventually passed on to others by them. They usually will bad the person with some random reason, take over ALL your profiles, keep your photos you upload, everything about you, your kids, your parents all now for their taking and sharing.
I'm really surprised nobody has done anything about this website yet, legally what they are doing seems wrong and almost identity theft because even if you don't use the site Im sure you will find your name on their somewhere with quite a bit of information on you and you can't even do anything about it.
My own photo and name and other info it on their, stolen from me and on their site, I have tried to contact support for help but got nowhere

Thumbnail of user michaels1934
Michael S. – Geni Rep

Angelina, I'm not sure what you think Geni is stealing? We're a collaborative family tree site; if your tree intersects with data already on Geni (provided by another user), our users can merge those trees together to work towards a single family tree of the world. We are fully GDPR compliant and if you have any concerns about your privacy or your data on Geni you are invited to email us at privacy@geni.com so we can assist you.

Thumbnail of user marges17
Finland
5 reviews
44 helpful votes
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April 27th, 2018

Be careful before uploading your family tree to Geni because when you do there is no turning back. Geni don't care about users private info. How is this site LEGAL anyway? What about the General Data Protection Regulation (GDPR) and customers right. As user you should have full control about what you upload including full right to have your uploaded information DELETED by the database and not stored forever.

Warning. If you choose to delete your account your user data WILL NOT be purged by the Geni database. They don't even tell you what info they keep when you are gone. It stays on... all the messages you've sent to other users will still be there and it is like being locked out from your account.

Thumbnail of user michaels1934
Michael S. – Geni Rep

Hi Marge, Geni is fully GDPR compliant. If you have concerns about privacy or your data on Geni you are invited to send us an email at privacy@geni.com and we'd be happy to help you.

Thumbnail of user ryanm1152
Arizona
1 review
4 helpful votes
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October 22nd, 2021

Geni, once the best place to create a family tree and collaborate with relatives, is now a place of negativity and harassment. I have been on Geni for 15 years and have been very happy. Recently, things took a drastic change. Myself and many other account managers began receiving messages claiming my family does not exist and relatives were made up. A man, who had no family tree of his own and no relation to anyone, began sending daily messages that he was going to delete these profiles. I contacted Geni, who then defended this behavior by saying that all he wants is proof that your Great Grandfather x 13 is a real person. My response is that I cannot provide a paper trail to a person alive in the year 1500. Geni said that they will delete any profile that does not have proof. We all know that proof cannot always be obtained, especially going back over 500 years. So, the messages continued from this disgruntled member saying that my profiles will be deleted. I am helpless now to really provide anything other than oral history and or collaboration with other members who are also related and then also DNA. I was told that I was in the wrong and GENI now allows profiles to be randomly deleted. I guess aggressive cancel culture is now the way things are done on something as simple as a family history site. The world is changing and being aggressively disrespectful is the now the accepted way. This is not the same genealogy it was a few decades ago. I would not recommend GENI as a site. You are always now under the threat of being deleted if GENI or any hostile member wants you or your family removed.

Tip for consumers:
Skip Geni.com

Products used:
GENI.COM membership one year

Service
Value
Quality
Thumbnail of user michaels1934
Michael S. – Geni Rep

Ryan, as we've been discussing on site genealogy without evidence is indistinguishable from fantasy. The profiles in question are from the 16th century in a shared family tree - they have a huge impact on tens of thousands of other users. We're actively working to try to get some sources on these profiles, if not from the users who added them then anyone with reliable information. For you to come here and post a 1 star review is spiteful and petty. Why do you still have an account with a site you view so poorly? Adding sources is important in collaborative genealogy.

Thumbnail of user dennism329
Alabama
1 review
23 helpful votes
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September 1st, 2018

Gee!
You can join for free, but what do you get? NOTHING
In the free version they want all your hard earned information FOR FREE
If you have a question - you have to buy the PRO version, about $120.00 up front to ask.
If you want to contact anyone about more information, you have to but the PRO version
If you want to contact anyone, have to buy the PRO version.
And a lot of the information isn't reliable. A lot of the information is lick & stick, cut and paste. In the Sasser Family there are four set of parents for Howell Sasser.
REALLY?

In other words, you work for them for free and to get anything back, you pay them
I wonder how many people have fallen for, what appears to me as, this scam
But there are a lot of stupid people out there. We see that in every election this country has.

Thumbnail of user michaels1934
Michael S. – Geni Rep

Hi Dennis, I'm not sure where you're getting this information. You can contact other Geni members for free. You can ask for assistance from our curators for free, using the discussion at https://www.geni.com/discussions/178003 (it IS true that Pro users get priority support at help.geni.com)

Thumbnail of user lewist51
Missouri
1 review
6 helpful votes
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March 21st, 2021

I was using the free version of geni.com to see if I would want an upgrade to pro, but all of a sudden it stopped working, a major disappointment. I cleared my cookies and cache, then tried switching from Safari to Chrome. It still doesn't work! Now I see that it has failed worldwide. MyHeritage has been kept separated from geni.com. Does that mean MyHeritage is fully aware of geni.com's flaws? My condolences to MyHeritage, the lemon owner. To expect anyone to pay $119.40 for something that doesn't work is an insult to their intelligence. Your business model is astounding!
P.S. (added later): Never mind. I just read more of the reviews. It's obvious that the geni lineages are sloppy, inaccurate, poorly curated, and hard to fix. Misinformation in a genealogy renders it a useless waste of effort. Verifying data from the distant past requires dedication, careful documentation, and logical thinking. Splicing together unvetted information invites errors which then propagate. I'll stay with authoritative sources and spend my $119.40 elsewhere.

Tip for consumers:
If "this site" refers to Sitejabber, it seems OK, but If you mean geni.com, no tip is needed. The user will discover promptly that it doesn't work.

Products used:
ancestry.com

Thumbnail of user maryl131
West Virginia
1 review
44 helpful votes
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May 20th, 2015

If I could give zero stars I would. Deceptive from the onset. You can't do researching unless you take a premium membership, nearly $120, billed annually is the only payment option. I finally signed up for the two week trial to discover I STILL couldn't access research and sources UNLESS I joined myheritage.com at another $120 billed annually; again the only payment option. I worked long and hard to put all my family information I knew into their program... none of my stuff was 'sourced'... apparently nothing else on the site is either. I had planned to check sources but that option was not available to me. I kept getting emails with 'matches' and invitations to merge. When I finally did merge with one (to save typing all the data) I rapidly merged with more than 150,000 ancestors! I utilized the copying option and got over 3,300 pages (not entries, but PAGES) of information. It was way more than I wanted to know, messed up my work and took control out of my hands. It cannot be reversed. It was too much for my computer programs to access, let alone print. That's nearly 7 reams of paper! Geni's goal to have the MOST information is incompatible with my intention to do a simple and accurate family tree. Now they've 'hijacked' my work, my personal information. Glad I was able to cancel before they billed me... it was a minor inconvenience to cancel my debit card. Stay away from geni, it's about GREED.

Thumbnail of user michaell350
Florida
2 reviews
11 helpful votes
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October 26th, 2017

From my DNA test, it showed I had a lot of Scandinavian with some Iberian decent. Through using Geni search, it has taken me back to those connections though centuries ago. When I googled closer family ties, I received validation to part of my family tree; going from the American Revolution to Colnial Virgina into England, which I know is factual.
Thus far, I cannot condemn Geni due to at least 8 generations in America to be correct.

Thumbnail of user susanh242
Ohio
1 review
36 helpful votes
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May 1st, 2017

I find it very interesting that Geni will take nearly any ancestor I attempt to search into infinity, and bring up a truckload of royals, not to mention, fables and myths. Then when I go back to check these so called Kings and Queens in my background with sites like Find a Grave and WikiTree, the search ends in two generations. Am I to believe that these other sites don't have access to the same long lines of nobles that Geni does? Or is Geni just one giant spoof? It was fun at first, but now that I see that I can not verify the information anywhere else, (except maybe MyHeritage,)I'm starting to see the light. MyHeritage results designated me as male, (I'm not), and said I had NO English, NO Scottish, NO Welsh, and NO Irish in my DNA. Funny how that works, since about 90% of my verifiable ancestors come from those countries. SMDH.

Thumbnail of user pattik36
North Carolina
2 reviews
19 helpful votes
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October 27th, 2018

No way to edit mistaken relationships that I can see, this site is useless! I was just looking for another way to continue family research since I got disgusted with ancestry.com

Tip for consumers:
do not waste your money or time

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaels1934
Michael S. – Geni Rep

Hi Patti, Geni is a massively collaborative shared family tree. The vast majority of information on our site is open for all to view and edit. We recommend users with questions or problems ask for help from our volunteer curators at the following discussion: https://www.geni.com/discussions/178003

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Thumbnail of user michaels1934
Michael S.

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