Excellent experience. Ordered on line from the U. K. for a hamper to be delivered to my brother in Colorado for his birthday, and everything went according to plan. Thank you.
Amazing gift baskets and arrived nicely packaged and in time. I received a gift basket myself and the chocolates were delicious and having a nice variety. I have now ordered several for special occasions and will continue to order from the Gift Tree.
HAPPY CUSTOMER,
PAT
I have no idea if the product ever arrived. It was scheduled for the 22nd of December, but had not arrived as of the 27th. The people I sent it to left town on the 28th, and I received a notification that it was delivered on the 30th, but as the people were out of town, I guess I will never know. Even if it was delivered, it would be spoiled. Customer service initially helped fix the order, but after that they were not helpful and stopped responding when I asked to cancel the order because the people had left town. I have given then several days to take action, and have heard nothing despite repeated attempts to get them to take action. I cannot leave photos for something I have not seen, and proof of purchase would have personal information on it, so I will not provide that either.
Hi David,
I am so very sorry the delays impacted your order and that you have not received proper help. As painful as this is to see, I am glad you have brought it forward and I would like to make sure this does end up resolved. We don't take this feedback lightly and certainly do not wish to charge you for items not received. Please reach me at reviews@gifttree.com with your order ID and we will gladly help replace or reimburse the gifts.
Best Regards,
Sara M.
Ordered a spa basket for my wife. She liked it. It was reasonably priced even during this Biden* inflation. Delivery updates and timeliness was excellent
As a company, we send our employees gifts for various occasions. And GiftTree always has been best selection and they have a responsive/helpful customer service.
Belynda, Thank you so much for giving us the opportunity to help with your Business gifting, we really do appreciate it. If you ever have any questions in the future please feel free to call our Business gifting department at 1-800-379-4064, they are amazing and would be happy to help!
Thank you,
Monica
The package was delivered 3 days after my sister's birthday. Very disappointed. Sorry won't order again. However, she was happy with the choice of gift.
Dear Gift Tree,
This was the first time I used your services/products. You exceeded my expectations! The products were delivered on time with no issues.
I ordered a gift for two different homes / people and never received a confirmation after I paid by AMEX. I ordered the same thing again and also charged it to my AMEX. I called the customer service number and spoke with Brittany who was very helpful to confirm that it was only ONE order for each person, not two. She said it was indeed two and that I couldn't get a refund, but she would re-route the second orders but that it would cost a fee. I said ok. Both of my gift recipients received TWO of the same gift and the second order wasn't re-routed.
This is a very easy website to navigate. Plus my order was even delivered a day earlier than expected!
The product was a gift and therefore I can't personally comment, but the recipient loved it!
I ordered The Chocolate & Fruit Orchard which is supposed to contain Quality chocolate and Candy as well as a variety of fruit for my daughter's honeymoon suite. What was sent was an embarrassment, there was no chocolate or candy but there were Dollar Tree cookies. Look at the photos to see the difference between what was ordered and what was delivered NEVER AGAIN
Dear Marie,
I can absolutely appreciate the disappointment you felt when the basket arrived different than what you saw online. Please know it is never our intention to let you down. We understand that each gift has a special occasion behind it and are saddened to hear that you left with a sour taste in your mouth.
While each basket is a unique, one-of-a-kind creation prepared by an experienced local florist. No two are alike. The photo shown online is merely a representation of the final product. Specific fruit pieces, the brand of chocolate, basket size, style, and ribbon will change according to florist preference and artistic direction.
I am thankful for you contacting Customer Service with this valuable feedback. I do see that partial credit was issued on June 5th and should be reflected in your account within 3-5 banking days.
We will continue to strive to improve our service for all valued customers!
Best Regards,
Sara
I ordered balloons and a bear for my best friend for her birthday while she was on holiday in Hawaii. I entered her zip code during the order and the website guaranteed me it would be delivered the following day (on her birthday). Today I received an e-mail advising me that the gift could not be delivered as there was no one in the area to deliver it to her. I called Customer Service and they told me that the order was only submitted then and there was no one who could deliver it to her as she was in a "rural area".
A) Why did the company not identify that upfront when i entered the zip code?
B) Why did I not receive a phone call or e-mail with 'other options'
I could have ordered a gift from a competent company who can actually deliver on their promise and commitment.
What an absolute disgrace and a somewhat of a joke. How someone can run their business this way and not even offer a form of compensation...
NB: I have rated most of the "detailed ratings" as "Not Applicable", especially the rating for "Shipping"!
Dear Natalie,
First and foremost, I am very sorry that this order was unable to be fulfilled locally. I can certainly appreciate your disappointment when we were not able to deliver this gift for you.
When we contacted you regarding this delivery, it was only after placing several calls to florists in this and surrounding areas and found that unfortunately there was no local service to the zip code specified. We had not received an order for this area in the past and have updated our system to reflect this being an undeliverable area. While we work with florists nationwide, it is difficult to pinpoint these smaller areas until doing some legwork to see if there is local service available.
Please know it is never our intention to take an order only to have to cancel it because we cannot get it delivered. You are important to us, and I sincerely apologize we were not able to accommodate this for you.
I see this has already been fully refunded for you, and the funds typically take 3-5 business days to return to your card. If there is anything else I can help with, please do not hesitate to contact me at reviews@gifttree.com.
Best Regards,
Sara
I ordered the two bottle wine basket with snacks as a get well gift for my son in law. The basket arrived early and was just as described. Great experience!
Gift basket was for my son-in-law after his hip surgery & he was pleasantly surprised to ge the Metropolitan basket & loved every bite. Now stop your daily bugging me.
Ordered gift basket to be sent to my financial adviser's office. Was disappointed that the gift arrived one day late. I would have preferred it arrive early rather than late.
I ordered a gift hamper for my daughter and son in law, it was delivered 3 days ahead of schedule and arrived in good order, they loved it, thank you.
The rating will be improved if you deliver on your promises correct gift hamper delivered on time with the full array of goods.
They show a picture online but then when it gets delivered they make "substitutions" and you don't get what you ordered. Very disappointed and will never order from them again
Dear John,
Thank you very much for providing that feedback to us! Because of higher demands on these goods during the pandemic, we've had to make some substitutions along the way. There should be two other gourmet treats in their place within the basket.
This was never meant to be a surprise and I am sorry those items weren't available at the time the order shipped. We do have a note on the gift description outlining this:
Food Items Subject to Availability. Sometimes a gift basket item is unavailable. Be assured that we will substitute an item of equal or greater value to ensure that your gift arrives on time.
Our goal is to always be transparent with our customers and we are truly sorry this information was not seen at the time the order was placed. We do hope the rest of the treats were still able to bring a smile to your recipient!
Best Regards,
Sara M.
I have ordered from gift tree before, and the quality is always excellent! The couple we gave the anniversary present to, loved it and thanked us repeatedly. You guys nailed it again!
Tanya Gardner
I always order from gift tree, their products are always the best. I always recommend them to my family and friends.
The overall size of the purchased gift tower was considerably smaller than expected. Perhaps an indication of scale or weight would have been helpful.
Good products. Overpriced shipping costs that aren't revealed until the final stages of ordering. Upfront pricing for the entire order based on zip code would be a great idea.
P. H I am happy you like our products. And your feedback is amazing, I really appreciate your suggestion and will pass it on to the correct department. If you ever have any questions or concerns or more feedback! Please feel free to give us a call at 1-800-379-4065 we would love to help.
Thank you,
Monica
Was super impressed last year - if you can deliver this gift by the 21st as youve said, Ill be singing your praises to the world
Delivered on time and looked amazing - thank you!
Overview
GiftTree has a rating of 3.5 stars from 1,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 3rd among Gift Baskets sites.
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- Vancouver, WA, United States
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Business History
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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