Global Industrial

Made an order DEC 21 today is Feb 4 and the order has not arrived. They charged my card and 2 hours on hold and 40 minutes on their websites chat and all I get is "Please allow me a moment to check this information for you. I am currently working on multiple requests. Some of my responses may take longer than usual and no one is willing to help". HORRIBLE COMPANY STAY AWAY

On February 6th I was told they had an rpz backflow preventer in stock. Said it was shipping in 7 days. Here it is March the 8th and it has been pushed further and further away and I still haven't gotten the backflow preventer. They are now saying it will be shipped on March 18th and when I called they tried to charge me an extra $100 for one they did have in stock. I was told the one I ordered was in stock. I will never order anything else from global industrial and I advise anyone thinking about ordering anything to find somewhere else. Very unhappy customer.

I ordered 2 shelfs. They sent me the first one incomplete, the second one never came. I called and they sent me another one and some pieces for the first one. Incomplete againg and the second one never came again. Hahahaha. I have to call tomorrow for the third time. I was waiting for 4 weeks already. Be aware people!

We purchased a Global Industrial Semi-Automatic Stretch Wrap Machine For 20"W Rolls

Model #: WB******* in February of 2022. It does not operate and we have tried to get some help but have gotten NOTHING!

Ordered 2 pks (25ea) of corrigated bins. You have to order in multiples of 25, order confirmation reflects the qty of packs - 2. Everything looks good until notified of shipment... they shipped 1.68, and 0.32 is on back-order. Where did 1.68 come from? Yeah, they break the packs apart for shipment... so I have 42 pcs in transit. Receiving Dept will have a ball receiving 42ea of 2pks, NOT!
Customer service acts like it's normal. How often do you go Home supply store, pickup screws in packs, get to the register and the cashier opens the plastic container and dumps them on the counter to count piece by piece? NEVER!

Purchased a walk behind floor scrubber along with a 2 year extended warranty. The warranty is a complete SCAM. NOTHING is covered. I called to get a replacement part, a wheel from the squeegee assembly, and was not only tossed around by Global's customer service to then the warranty company's, 360 Central, customer service, as well, for weeks. Was originally told by a Global agent that with my extended warranty my part would be covered and she was going to push it through to get a replacement sent out. Never heard back so I called and kept getting, "She isn't in but I will check with her and then get back to you." with NOT ONE return call back. Finally called for the 5th time and they told me I needed to reach out to 360 Central directly to file the claim... after almost a week. Called them, put in the claim, told me that they would reach out to let me know when the part can be sent out and I waited ANOTHER week with no calls and called again... rep told me oh your claim was denied because your warranty ONLY covers electrical or mechanical issues. So I spent $200 on an extended warranty and was left hanging for weeks to only be told oh that's not covered... I will never purchase from Global Industrial again. Save yourself the time and headache and buy from some place who actually cares about their customers and their product...

Placed an order at 4:30 AM on a Saturday, and cancelled it within 15 minutes when I realized I ordered the wrong thing. They of course then tried to play hard ball and didn't want to cancel the order, despite being cancelled within 15 minutes, and being placed in the middle of the night on a weekend when nobody was working. They claimed they couldn't cancel it because it was being prepared for shipment already. Then I get an automated email from them stating that what I ordered is actually out of stock and is going to be delayed by a month. So I guess they lied about my order already being prepared for shipment.

I messaged them again, and told them to cancel it since they didn't even have it in stock. I informed them if they still tried to send it, I would fight the charge. Well of course, when it came back in stock, they sent it anyways.

After threatening to go to the BB, they finally took it serious and apologized, and eventually offered to refund my money, although they did try to blame it on me by claiming I didn't cancel it until after it had been shipped. However, when I got the refund, they didn't even refund the whole amount. They kept about 1/3 of the original charge. Horrible company to work with.

They shipped defective products, at first they first they did not want to take back, then they FINALLY agreed to a return but wanted me to pay for shipping and charge me a restocking fee. THEY finally agreed to send me a return label took multiple calls, shipped merchandise back two months ago, NO refund or credit after multiple calls to the company and promises to issue a credit. Their phone people are very nice but they can't deliver on promises. I WOULD NEVER BUY FROM THEM. RUN! YOU WASTE ENOUGH TIME TRY TO GET ANYTHING DONE WITH THEM!

Believe everything written on this site. They will do as little as possible to correct issues and there WILL be issues.

Unbelievably dishonest and fraudulent company. They sent me a quote for a discounted cabinet (selling for $755) that had no pictures of the interior online. When I called the hotline and asked the salesman if he could get pics of the interior, he said it would take a couple days (had to get it from their warehouse) but he could give me a quote in the meantime to lock in the price for 30 days. That way, even if price went up online, I could still buy the cabinets at that price. I received the quote. (See pic below.) But before I got the pics from the salesman, the price went up to about $1500, twice the quoted price. After I looked at the pics, I told the salesman I would order the cabinet at the quoted price. He said he needed to get approval from "management" and strung me along for over a week.
Claiming someone was just about to approve it. Finally, someone else from sales called to say they could not honor it, pointing to the verbiage in the box at the top saying the quote was "subject to change based on product availability and/or extraordinary market conditions." What a joke. The product was still available and nothing had changed in the week since I got the quote. They basically said that sentence meant they could refuse to honor any quote any time! In short, these are total fraudsters that are intentionally scamming customers and refusing to honor their quotes. How do they stay in business? I wish I had the bandwidth to sue them in small claims or try to pull together a class action to sue this company for fraudulent business practices.

Buyers beware! They sell knock offs made in China or somewhere else that parts are hard to find definitely import