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GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.
Very helpful and knowledgeable rep helped me assess my needs and ensuring I ordered the right items to solve our lock needs
I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere. -Rudi
Very helpful and knowledgeable rep helped me assess my needs and ensuring I ordered the right items to solve our lock needs
Date of experience: June 12, 2024
Chatting online with Lance was easy. He asked the right questions and we got a quote for exactly what we need. Very knowledgeable. The quote came quickly with additional follow up questions. Very engaged.
Date of experience: January 31, 2024
I was a bit apprehensive purchasing keyless locks that needed programming. Chad at GoKeyless helped us so much, with the initial section, ordering and tips on installation, that made things simple and straightforward. We initially purchased two locks, then purchased two Gateways for the locks for remote management. Communication was prompt and professional throughout, and any questions I had were answered fully. I cannot say enough about Chas and GoKeyless!
Date of experience: June 11, 2020
I got to the GoKeyless site not really knowing what I was looking for. The chat box (which I usually ignore) immediately popped up and the assistance from Donald was above and beyond. I could tell he knew his business and locks in general. He looked up my model number and provided me direction on the correct steel gate box I needed. Such a quick, helpful and reassuring experience!
Date of experience: December 5, 2018
I called late on a Tuesday and got a response quickly. The following morning they helped me resolve the issue. Good support is rare these days. I highly recommend them for your door lock needs!
Bill Bender, Owner
Independent Motors LTD
Date of experience: July 27, 2023
Excellent customer service. I called three other sites and stores who were not aware of the device we needed on our rental building. Craig found the items, took time to answer many questions, and helped make it possible to delay the order until door was ordered in spring.
Date of experience: February 14, 2014
Matt was very helpful... in spite of having many other customers to help. Recommend email help rather than phone call which can take some time to schedule, especially if you have a problem that needs attention right away.
Date of experience: October 27, 2017
Would have done zero stars if that were an option. Bought 4 locks and cannot get support. They have a chat that's only purpose is to sell you things but not actually help you with existing orders. Don't waste your money with this company.
Date of experience: March 7, 2019
Worked with Eric Bell on a very complicated new lock system in a foreign country. He went above and aboard for service including staying late one night to help me get new locks programmed. Cannot say enough good things about their customer service.
- Keith from Colorado
Products used:
Kaba locks
Date of experience: March 22, 2023
Fast and dependable. Mike Walker is always right on top of things! Mike's replies are always received in just a few minutes. Shipping usually occurs quickly. GoKeyless is one of the easiest vendors that I get to work with.
Date of experience: June 5, 2017
100% recommend goKeyless.com. We have been purchasing from them for over 3 years with great success. Hardware is grade A and service is outstanding. Great prices. Fast shipping. Zero complaints or issues.
Date of experience: August 6, 2014
I've had 3 experiences with gokeyless all of them negative. I ordered a $300+ lock which I never received. I was instructed by a member of their sales staff to purchase another expensive lock after giving them all stats for the application. The lock they sold to me was not designed for use with residential driveway gates but gokeyless refused to provide a return shipping label. Most recently I purchased 3 locks which my contractor (who's been building houses for 20 years) can't figure out how to install. We called gokeyless who told us yeah the instructions are wrong and we know that but you have to call the manufacturer to get help. Problem is the manufacturer never answer the phone or returns messages left. Three strikes and you're out gokeyless.
Date of experience: June 7, 2014
Your tech support center is top notch on delivering great customer service. Who ever trains these guys is doing an awesome job! Every tech I've had the pleasure of dealing with has been great! Keep up the good work.
Thank you
Leo Luna
Date of experience: November 22, 2016
When I found out my ordered GoKeyless locks were not going to work for my outdoor gates before they arrived, I was able to speak directly to Zach at returns who informed me to just have the delivery driver ship them back. That was very helpful and saved me time and shipping cost as well.
I wouldn't hesitate to purchase from these guys again. They were professional, available and friendly. I know they stand behind the product and customer satisfaction is a priority.
Thanks Zach, Steve and Matt. I appreciate all your follow up! ~ Bob.
Tip for consumers:
The value was good, but I had not used them before. After my experience, they will be my first go-to from now on.
Products used:
Yale Keyless Locks
Date of experience: July 13, 2021
The chat feature on the site is quick and convenient. I spoke with Chad who answered all of my questions, even silly ones. Though I haven't purchased anything yet, I look forward to buying from gokeyless.
Date of experience: May 23, 2019
The Gokeyless website had the best choice of products for our needs.
Matt from tech support was a great help setting up our Vera Plus. It was wonderful to work with someone so patient and knowledgeable.
Date of experience: August 15, 2017
When a company earns my accolades, I make sure to go online to give it a great review, but also tell everyone I know about them. That is how it will be with GoKeyless. First Jeremy, then Adam. Each spent over an hour going over all the pros and cons of various lock scenarios for my daughter's new home. They know the products well and understood with great patience that I didn't. Both were willing to educate and explain. That's worth a premium price, BUT... you won't pay that with GoKeyless. All the help... plus a discount! You guys are terrific... and I am grateful! Thanks GoKeyless!
Date of experience: February 6, 2017
I want to thank Victoria for all the help she provided concerning my questions about Keyless entry. You should be very proud to have such a fine person representing your company. I will recommend your company to anyone that asks because of her skills and commitment
Tip for consumers:
ask for Victoria... she is great
Date of experience: July 23, 2020
Tom was extremely helpful to me today with questions I had about my trilogy lock. He was quick to identify possible causes of the problem and gave me tips on how to fix them. I am going to try out the possible solutions today. He was very willing to have me call him back again tomorrow if I am not able to make these solutions work. It's so nice to place a call to tech support and know that I can find someone immediately who has the expertise (without having to escalation up through multiple technicians) and who listens and understands my issue. I give Tom an A++ for customer service and technical expertise.
Ginger
Date of experience: May 19, 2015
Highly recommend Steve M with GoKeyless. Even though looking to purchase a single door access control system he took the time to understand requirements and put together a quote with all necessary items.
Thank you!
Date of experience: November 27, 2018
This company is amazing. Trevor, the manager was about as professional as it gets. We had a little problem with one of the workers named Joe, and he took care of him right away. I do not think he works there anymore. I would absolutely recommend this company to anyone trying to keep there loved ones safe! Good job guys
Date of experience: August 29, 2016
I recently purchased this Go Keyless lock for my property and I am not so tech savvy so I called into get support. I worked with the most amazing customer service rep ever! "Tyler" he walked me through all the software downloading, set up, and even trained me for future adding of other users. This was truly a refreshing experience. I suggest you ask for Tyler if you are in need of assistance with this product.
Thanks Tyler! You saved us at our Property!
Maddy
Date of experience: January 26, 2016
Techs are easy to deal with. Office staff return messages quickly and schedule follow ups if needed. Great experience. Thank you Tyler for always coming to my rescue and answering all of my questions!
Date of experience: October 22, 2015
Worse customer service, no knowledge of the product, order status, delivery or anything! Feel lucky if you ever get them on the phone or actually get an answer to your question. Our product is about 20 day behind schedule and they have no excuse or reason for that. They gave me a simple, "sorry about that", never a returned call or email.
Date of experience: August 27, 2019
I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere.
-Rudi
Date of experience: June 27, 2014
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
