GoKeyless

I paid extra money to have gone and 2 doors synced, and didn't reserve that serve. If I still had to call to make gobs work, why did I pay for serve?
Jordan was very patient and helpful.
I think I will like my new locks, bug a little pricy. Paid extra so I won't have to play with the fins.
If thy are so easy to program, can just anyone reprogram them and get into my house?

Would have done zero stars if that were an option. Bought 4 locks and cannot get support. They have a chat that's only purpose is to sell you things but not actually help you with existing orders. Don't waste your money with this company.

I've had 3 experiences with gokeyless all of them negative. I ordered a $300+ lock which I never received. I was instructed by a member of their sales staff to purchase another expensive lock after giving them all stats for the application. The lock they sold to me was not designed for use with residential driveway gates but gokeyless refused to provide a return shipping label. Most recently I purchased 3 locks which my contractor (who's been building houses for 20 years) can't figure out how to install. We called gokeyless who told us yeah the instructions are wrong and we know that but you have to call the manufacturer to get help. Problem is the manufacturer never answer the phone or returns messages left. Three strikes and you're out gokeyless.

Started by using the chat feature to ask questions. The rep suggested he call me and discuss our best solution. Very professional and attentive. The item shipped quickly and works great. Will defiantly be a returning customer.

M. Lewis

We purchased two trilogy combination entry locks from GoKeyless. The first one was such a success, we ordered a second when we expanded. The very best thing about GoKeyless is their service after the purchase! They helped me program my lock initially - which was great - but when I had issues two years later, they helped me again. Skip and Kyle are the best and we would absolutely do business with them again!

Pam C.
Office Manager
Medical Practice, Houston, TX

We approached our local experienced locksmith to try and find a product to lock many different cabinets at our Spa. They could not find a good solution except for Cam Locks! Who wants those any more? I found GoKeyless, and in one call connected with James P. He had me send photos our project and shortly got back to me with the perfect solution. James could not have been more attentive and helpful. GoKeyless will be seeing much more of our company's business! Thank you for the great products and service!

I have trying to buy a keyless lock from Adam Miller a sales executive, he told me that they have installer all round the country but for the last 2 weeks they are not able to give me some local who can come and do a survey and give me a detailed quote. I have called 4-5 times Adam promises everything but what I got only run around. I hope one of the higher executive read my reviews and get back to me. Just notice if you give 1 star rating you can't even submit this survey.

GoKeyless has a remarkable staff both in Customer Service (Denis) and in Procurement (Yvonne). These 2 people went above and beyond normal service to provide me with a total of 7 locks. The locks are everything we expected. The initial batteries do not last long but that is to be expected of any electronic device that is purchased anywhere. I strongly recommend this company.

I have been a customer of GoKeyless for some time. The prices are competitive but more then that is the service. Any question I have from a simply one, hardware issues or software support they have always been ready and willing to help. Hats off to their team and in particular, Skip who's good nature and extensive knowledge always shines through.

We were facing a challenging issue requiring to locate and purchase an alternate living device for our medical cabinets. Short version - James & Becky basically solved our issue in less than 24 hours resulting in the hospital saving thousands of dollars. We are extremely grateful for the prompt and effective service.

Becky was great to work with very quick to respond and even called me to make contact which made it it a much more personal experience. I hope we will be able to work together in all our needs for key less locks.

Hello,
I wanted to let you know that your Tech Matt was the BEST! He was so helpful, supportive but most of all patient. He stayed on the line with me for 2 1/2 hours to resolve our issue setting up our lock and thermostat.
Our time was limited there and Matt was great, troubleshooting and also doing a conference call with Vera.
You have a very valuable employee!
Kudos to Matt!

Best regards,
Karen
Hilton Head Island customer

My trainer was Casey and she did a fantastic job not only showing me the entire system and how it works but answered every "real world" scenario I could come up with. GoKeyless is so user friendly I kept on waiting for something to not make sense, there HAD to be a catch! Nope. Simple. I am thrilled with not only the ease but with the personal attention I have received.

Jordan Hart is the greatest support technician ever. I had major problems installing Go Keyless because my computer is on a locked company server. Jordan knew exactly what needed to be done and was very patient with the installation that took a lot of time and back and forth with our company support having to make changes as well while he waited.
I have never had a support person that was so pleasant and stayed until everything was working properly. He is truly a great asset to your company. I got him on my third try and am very satisfied.

Mike is the best person to go to for help. He's helped me on every project I've done that has required gate accessories to be ordered and makes sure that we have everything we need in a timely manner. Thank you Mike!

After months of unsuccessfully trying to resolve hardware and software issues directly with the manufacturer, I decided to call Gokeyless for assistance. My call was returned promptly and within 5 minutes Jonathan provided solutions to both issues. That's what customer service is supposed to look like!

There are many choices in the keyless market but Patrick and Victoria were so knowledgeable and helpful that is was an easy decision to go with GoKeyless. The personal attention and the confidence in their support brings great peace of mind and we highly recommend them!

As a three year customer of GoKeyless I have been very impressed with their prompt, professional and very caring customer support and returns networks. Zach, a Returns Department Associate, is to be commended. He has recently done an amazing job assisting me with a problematic return! I highly recommend this company!

Pat
Marsh Landing Management Company

I purchased a home and sought to obtain a higher quality set of door locks than what I could get at a box store. I worked with Trevor and he far exceeded my expectations. When I began talking about what I needed he instantly had ideas about products that would work for me and even quoted model numbers from memory. The purchase was simple and the price was excellent. I called later to add a few items and again worked with Trevor. So far the hardware has been great. From a residential consumer standpoint, this was easy and convenient and the customer service was great. I definitely recommend Go Keyless!

Matt in tech support was a pleasure to work with. He was responsive, professional and knowledgeable during our installation process. We installed 172 of the Master Lock 3685 electronic locker locks in our athletic facility locker rooms.

I was a bit frustrated with the new keyless lock (not fault of Gokeyless) system but once Matt got on the phone he handled my frustration plus the system very professional. It's true you have to wait a bit for a return call but its worth it. I think that we have the idea that everything should be done instantly or nothing has a hitch. Well, that's not the real world. Ask any mom. It's all about how to handle the situation. That's what Matt did, he handled the situation very well. Kudos to Matt...

I had a wonderful experience with the purchase of a keyless entry Yale lock, as the sales department assisted with determining exactly what product would be best for my use and purpose. The technical support provided by first John, and today Jordan in the set up of the lock and pairing process for the range extender, as well as instruction on internet and phone access was outstanding. Jordan was so patient and respectful in the entire process. I would highly recommend anyone making a purchase from GoKeyless. The service was all I expected and more!

I can not thank AJ for his assistance purchasing electronic keyless door locks. I was overwhelmed and clueless as to which would work the best for our home. He was so patient, waited for me to take photos of the existing locks, email them and then guide me to the correct product for me. He even stayed online and made sure the order was placed correctly. Have not had customer service like that in a very long time.