GoKeyless

I am an 80-year old who is not totally proficient with computers, and hesitant to make serious mistakes in setting up computer programs. Tom Johnson, a senior technical representative was very understanding and worked me through the process very well. The problems I was having resulted from the User's Guide I was provided with the locks was for Version 4,0 and my software disk was for DL-Windows 5 Version: 5. 2. 3. The screens and written instructions did not make sense. Tom was very apologetic about the confusion and led me through the process in a manner that I could understand. I know he was swamped with work, but he acted as though he had nothing to do, but to make sure my problems were completely taken care of. I could not have asked for better technical support.

Matt was on the phone with us for over an hour answering very patiently every question we ever had about our lock. The sales guy was very helpful too in picking out the lock but I can't recommend him as highly because he said the lock would be easy for a handyman to install - not the case - instead it was about $400 with a special lock company. Matt makes up for it with his amazing customer service and help in setting up all the lock features.

I have had huge concerns with my kids becoming teenagers. I have looked and looked all over for a way to feel safe and not stress over them at work. Adam helped me understand my options without trying to sell me a bunch of stuff I didn't need. He knows what he's talking about and he is honest about the whole process. Very happy with my experience at Go Keyless but mostly because of Adam! Thank you Adam for all your help! Sincerely Crystal

Matt in residential sales was able to assist me with hardware for 2 doors. 3 days later our hardware arrived.
Thank you so much Matt. I am thankful I did not have to stare at a hardware wall in a big box store. Thank you for taking the time to make sure we purchased exactly what we needed. New doors get installed in about 3 weeks.
Donna L. Hilton Head Island

Our facility uses a fair amount of Trilogy key fob locks. I have tried to go thru our local factory rep for repair parts to no avail. My average wait is 28 days for a response to my repeated emails to the factory rep. I came across gokeyless with a goggle search and have been very happy. Craig at gokeyless was able to call the factory and get me answer while I was on hold. My order was shipped overnight and we were only down 1 day. Overall I am very Happy.

Tyler on the support team did a great job of helping get our cool new locks programmed and setup. He was patient, knowledgeable, friendly, and very helpful. He even researched to find out what type of screw driver was needed for battery removal! He was with us every step of the way. We also had a great experience with Jason when purchasing the locks. Very professional, knowledgeable, and not high pressure. Great service all around.

I have purchased multiple lock sets over the years from GoKeyless. On a recent project, Skip was instrumental in assisting to remotely program new locks and update existing software. He took the time over multiple phone calls to make sure my client was taken care of and the system was functioning properly.

Thanks Skip!

I received no training when my office's lock system was installed, so when I inherited responsibility for it a few years later, I didn't have a clue how to work the DL-Windows software. Matt was extremely helpful in helping me figure it out. I wish service department at my car dealership was this good...

Shout out to Matthew in Tech in Support. Here made the process of re-issuing our cards easy. We looked like pros ourselves after he set up the list. Also was helpful in explaining how the software works with the locks. We have had our Trilogy locks for 3 years and they have been awesome!

Matt from tech support was very helpful, and patient with walking us through the entire setup process from beginning to end. We appreciate your company, and the employees that go the extra mile to ensure excellent customer service every single time. Thank you Matt!

My keyless lock also included 2 keys, but they were not included. Zack was able to find a way to send me a new cylinder and 2 keys overnight so that I could have the lock installed as scheduled. Great customer service!
Susan T

I purchased the Trilogy dl 4100 for my business along with the tech package. I am so glad I did! Its a bit intimidating with the paperwork. I worked with Matt in Technical service. He called and we set up an appointed time that we could block out for undivided attention. For the hour or so time we spent, he held my hand the whole way through, including logging into my laptop and taking control, showing me all the features of the lock. We would come to go over a different portion of the lock, and he would stop to review, and let me ask questions. I am not sure what your time is worth, but I would have spent literally hours going through the software and training to get me up to speed. He introduced different ideas, that I never even thought about, that I was able to implement. I feel confident going forward and know I can always call if i have any questions. Thank you Matt!

What else is there to say except James is amazing! I contacted GoKeyless based on researching locks through the internet for our new B&B and was fortunate enough to be put in touch with James. He has provided information and insight to help narrow down overwhelming choices of locks and has taken the time to help me understand how it all goes together.
My experience has been amazing and pricing was competitive - GoKeyless will be my resource for all future locks. Thank you James!

I was about to move out for an important business meeting by my car. Unfortunately, I broke the key inside keyhole and stuck out of my vehicle. At that time, I called locksmith personnel, whose efforts solved the problem immediately.

I was looking for a specific smart lock assembly for our home, and Ron answered my questions and was able to find the right product for us. He also helped me figure out the best option for purchasing other locks. I would definitely purchase from GoKeyless again!

Skip gave me unbelievable support - Would not hesitate to buy from them again. When buying a product you hope for a quality product at a fair price and this was the case. After getting that product and then needing assistance, you hope they will give the help needed. They surpassed my expectations. SKIP was incredibly patient and thorough in getting my door lock up and running well! Thanks so much, Skip.

I called into GoKeyless after days and days of searching online for the right keyless door solution for my small business. I spoke to Don Kleiner and was immediately introduced to the right products in a reasonable price range. He talked me through the pros and cons of each, what I needed (and what I did not need), and some install information. He was patient, thorough, and answered all my questions. While I haven't received the product yet I am confident in the purchase and Don offered to provide additional answers or support as needed. I wish I'd have started my search here - I would have saved days of searching for a solution on my own.

I worked with Don at GoKeyless multiple times and he clearly has it all together. Great response times, very knowledgeable about products, and honest if he needs to find out more information for me. Their shipping times are incredibly prompt and I already know we will be doing business with Don and GoKeyless numerous times in the future. Thank you Don!

It was such a pleasure to work with GoKeyless Manager Tom Johnson. He stepped up and proved he truly cares about his customers. He fixed the issues, I had been struggling with. GoKeyless is lucky to have Tom representing them. He was helpful, understanding and delivered the best customer service I have received, in a long time. Because of Tom, I will be purchasing more locking systems from GoKeyless. Thank you Gail L.

Tom Johnson went vastly above and beyond the call of duty to give me a crash course in what to look out for in locks as well as explaining my question beyond my expectations. I recommend him without reservation.

I purchased five (5) Trilogy keyless systems for my clubhouse door, fitness center door, pool gate and laundry rooms. Once they arrived, it was a easy as 1, 2, 3 to install and program! The tech support I received when I did call was absolutely amazing. They were professional and made it easy to follow along and learn how to fix any troubleshooting that I may of had. I was helped by several people but a few names that I can remember are Tyler and Tom. Mike Walker, who helped place the order for, not only my community, but also my corporates portfolio, has been a pleasure to work with and answered all questions and concerns I had before my purchase. With this new system, it helped me to do away with having to continuously make copies of keys that were lost as well as track who is using the facilities. I would DEFINITELY recommend this product to anyone and everyone who is in need of a controlled entry way.

They screwed up first order which happens but instead of fixing or making it right, they have been dishonest and after almost a month still don't have a correct working lock. This has been one of the worst customer service experiences I have been involved with.

My company bought keyless locks for our yard facility. I was tasked with setting them up. After 3 days and lots of patience with me Johnathan was able to assist... we had software issues and user issues but he was always very helpful and patient with me. Hats off to him for giving A-1 service.