- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.
Very helpful and knowledgeable rep helped me assess my needs and ensuring I ordered the right items to solve our lock needs
I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere. -Rudi
I am writing this to give Victoria Wooton and Craig Auberger kudos in a job well done.If not for this corona virus mess going around i would hug them, lol. But they got me some items that the manufacturer was charging a ridiculous amount of money for each individual piece and GoKeyless got me a bulk amount at an unbeatable
Price. I cannot thank them enough and will highly recommend them from here on out.
Date of experience: April 22, 2020
I didn't know where to begin when searching for a new door lock. My father is a contractor and recommended GoKeyless. He said that "Schlage actually told him to purchase from GoKeyless.com. When the manufacturer tells you to buy from a company thats saying something! Knowledgable staff and very pleasant to do business with. Product was in stock and arrive so fast.
Date of experience: May 3, 2013
Once again, in a crisis, Matt, like all techs at GoKeyless, came to the rescue. Trojan Virus hit my computer, wiping everything out including my door security system. A few emails to set up a time and poof!, the issue was fixed AND no previous information was lost.
Matt also updated my current version to work with Windows 10
Very happy! Thank you, Carrieann Hall
Date of experience: January 29, 2016
The website has a robust selection of superior products. The sales personnel (I personally worked with Craig) really know how to recommend the right solution and parts required... There was a shipping issues with one component which the company re-shipped OVERNIGHT so I'd get it the next day... If any part must be returned, follow the procedure closely and you'll have no issues... I can recommend goKeyless.
Date of experience: June 23, 2014
Good pricing, easily maneuverable web site and great follow through. I had questions that were quickly answered through the chat option and they even followed up with a phone call just to make sure I was getting the correct keypad to match my touch bar.
Date of experience: July 1, 2014
Skip with Go Keyless assisted me today with programming our DL1300. He was extremely knowledgeable, patient and kind. After stressing for weeks about this lock, he made it a breeze and easy to understand. Go Keyless is an awesome company that I will recommend to anyone in need. Thanks!
Date of experience: October 26, 2016
Tom Helped Milt and I get up to speed on initial deployment of our keyless entry system.
His information was was well organized and relevant to our situation.
All my questions were answered... I'm sure I'll have more.
Joe Rich
Date of experience: October 9, 2015
I just placed an order with GoKeyless that was virtually effortless on my part. The rep Mike Walker took care of all the "heavy lifting" for us and completed our quote, answered our questions and placed our order in no time. He even addressed and took care of a previous concern that we had that was not related to the present order. Highly professional and effective. We look forward to doing more business with GoKeyless in the future.
Tip for consumers:
Just how helpful they were
Products used:
door locks
Date of experience: August 5, 2022
Buying Simplex locks from this site invalidate their warranty - Since I have had a great deal of trouble with my lock I called the company for help and found out that the three year warranty on this lock is no good if the lock was bought from Gokeyless. This was not mentioned on the site. Gokeyless does offer a 30 day warranty which is hardly an adequate replacement. Had I known in advance that I was invalidating a warranty, I would not have purchased my lock from this site. In addition, before calling the company I contacted customer service at the gokeyless site and was told that instructions would be sent to me. They were not..
Date of experience: January 7, 2009
Website was very difficult to use, I couldn't change my order quantity, etc. I used the Chat bot and Jason hopped on and helped me significantly - helped me get my order processed & out the door. He then took the time to answer a few questions & I let him know that Amazon was using their part number to mislead people into ordering a similar, but vastly inferior product. Would not have been able to get this order done without Jason's help!
Date of experience: October 27, 2020
We recently purchased an AlarmLock lock and gateway for our business. Scheduled the training through GoKeyless. Sent in a big spreadsheet of how we wanted it configured. Scheduled training session with them (they were about 2-3 weeks out on dates, so we didn't get our new lock fully operational for a while). If you're ordering a lock and want training for setup, don't bother paying for rush shipment.
Matt was a little late calling me to start the training session as another of his sessions had run over. He was polite, knowledgeable, and found answers for a question I asked that he didn't know. He showed me around the software and how to set up some different options in the future if we add more locks to our system.
AlarmLock is fairly easy to use and I think this initial training to set up the gateway and make sure all components talk to each other was well worth the time. We will probably use GoKeyless for future AlarmLock and HID card purchases.
Date of experience: January 8, 2018
I've had to call tech support several times over the last few years. I've always had a good experience. Today I talked to Skip. He was able to show me what I was doing wrong quickly and showed me how to set up schedules in the future. Thanks so much!
Date of experience: August 10, 2016
The sales reps mislead me. I returned my purchase but never received my money back. The people selling the product are very poor in knowledge and don't care that the customer will end up waiting time and effort to attempt to install the wrobgvlock
Date of experience: July 18, 2019
Had a call with Thyller in support who assisted me both over the phone and remote access to install and set up our new lock.
He was very patient and understanding and guided me through the whole procedure without losing his temper. Great service
Date of experience: April 8, 2016
Today I contacted GoKeyless Tech Support. Steve Caldwell sorted out my dilemma quickly and efficiently. Over the past few months I have been assisting my client to convert several openings to keyless digital devices. The advise regarding products and the technical support for what can be very complex issues has always been immediate and spot on. When required their follow up has always been speedy and diligent.
Thank you Steve for todays quick service. My questions were answered immediately! GoKeyless is my GoTo site for digital locksets and access solutions.
Date of experience: June 25, 2015
As a consumer I dead doing business with online companies. Sometimes the service after the sell sucks. This is not the case with GoKeyless. From my sells representative to Matt who assisted me with tecynical issues, these guys are great.
Thank you GoKeyless
Hal
Date of experience: July 26, 2018
Skip was fantastic! He was, personable, knowledgeable and very nice! He also didn't make me feel dumb for not being able to do it myself. His customer service skills are fantastic and you should know that he is a great asset to your company. Thank you Skip!
Date of experience: January 30, 2017
We purchased a panic bar from GoKeyless and ordered the wrong size. While considering returning it, Tom Johnson of GoKeyless gave great advice on how to possibly still use the one we bought. It worked out great and saved a return. He knew the product well and was able to save us time and money.
Date of experience: November 3, 2016
The team at Go Keyless has always been responsive from my purchase through installation and technical support. Everyone I have communicated with has been wonderful. Thank you Go Keyless Team!
Date of experience: February 1, 2024
I called the GoKeyless customer service when I made a LARGE mistake and he was able to fix the mistake, help me correct the order, and follow up with me the next day to confirm all the corrections went through correctly!
See who said customer service is dead. You just need to have the right people.
Thank you Adam.
Sara S. DTS
Date of experience: August 14, 2018
I needed help installing the software. Skip walked me through all of it and gave me a tutorial on the use of the software. He did an amazing job. Despite my interruptions! He was very kind and professional. His personality was a happy bonus. Thank you for ALL of your help, Skip... seriously, I feel so much better and I feel comfortable in your direction!
If the boss is reading this, you should know that you have a great asset in this guy! Thank you for sharing him with me!:-)
Date of experience: September 15, 2016
I came across this company while searching for some deadbolts for a client of mine. Their website was beautifully designed and easy to navigate. I ended up using the chat on the website but it was too late so they message me early in the morning. Since then I've talked to Steven a couple times with my order and everybody was more than helpful. I will definitely be setting up an account to you work with this company on a regular basis.
Date of experience: April 5, 2019
We needed a combination lock for a double wide main commercial entrance personnel door. Patrick Brunsman helped us wade through many possibilities and complex shipping challenges. Plus he helped me find a good electronic lock for my home.
Great service. Shipped almost immediately.
Date of experience: November 5, 2018
Steven and I had a difficult time connecting to get my questions on a quote answered due to the time zones differences and our busy schedules. I appreciated his patience as once we finally were able to talk he was quick to adjust my quote to insure that my customer received the correct items to complete the install. I look forward to continuing using GoKeyless as one of my suppliers.
Date of experience: September 13, 2019
Amanda Eller at GoKeyless went above and beyond to assist me. She was very prompt and courteous. So much so, that I have added her as my "go to" person within the company.
Products are always top notch! Highly recommend this company and Amanda to any and all that could benefit from their services.
Date of experience: November 18, 2020
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
