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GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.
Very helpful and knowledgeable rep helped me assess my needs and ensuring I ordered the right items to solve our lock needs
I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere. -Rudi
I had to deal with a fellow named Trevor at this company and I have never been talked to in a such a poor manor from a so called manager. I just wanted tech advice. Go to lowes to buy these locks. Good f****** grief
Date of experience: August 29, 2016
L ordered two locks, one of which was not the correct one. GoKeyLess replaced it with an appropriate lock and I returned the other. They worked with me to set everything up and with the installation. Very good support!
Date of experience: February 1, 2017
In setting quote for project chris took the extra mile by testing the existing cards and the new corporate cards to see that they would work on the access system. This helped me immensely un procurring the job. Thanks gor the added help.
Wayne
Date of experience: May 5, 2014
Steve was great on the phone and in the chat room. He was able to track down the keyways for our locks and ordering was smooth. Although he has no control over shipping time I sure wish it could be faster. Overall pleasant experience.
Date of experience: June 20, 2018
I had an issue with programming the key cards ad Tom Johnson came on and helped solve the issue within the first 3 minutes of the call. Tom was very polite and friendly and thank you for having great customer service skills.
Date of experience: April 7, 2015
Steve Caldwell with GoKeyless was very helpful when I called with questions regarding specific questions I had for a keypad entry exterior gate lock. This is a great company where they answer the phone right away with knowledgeable people to help you. Even after I placed my order I realized the delivery zip code I entered was wrong and Steve emailed me right away that they had notified the shipping company with the correction and followed up again with the arrival date. Thanks Steve!
Date of experience: August 30, 2018
We were hesitant to order a keyless lock/badge reader online; however GoKeyless seemed to value great customer service. The order process was easy. The rep walked us through each step to ensure we had all of the part we needed including matching colors. In the programming phase, we discovered a part was defective. GoKeyless sent a replacement with no extra fees. Very happy with all phases of the process!
Date of experience: June 24, 2014
It has been 4 weeks now... I sent pictures and what the locksmith told me would work and they sent the wrong locks. Then I sent back and they never confirmed receipt of the order. I have dealt now with 5 people and apparently they don't communicate with one another as they said they need 2 weeks to process the return order before they can ship the new ones. What? Very disorganized customer service and operations.
Date of experience: May 22, 2017
GoKeyless has an amazing inventory and they go out of their way to help their customers. We purchased multiple lock sets from their website and when one of them was not what we needed and had to return it, the went above and beyond to walk me through the process.
Date of experience: October 9, 2015
I had a wonderful experience with GoKeyless. I knew nothing about ordering locks for my apartment community, what i would need or what would be good to get. I spoke with Eli and he helped me all the way. Was a wonderful person to work with.
Once i got the locks i was then transferred over to the service department to help me get everything set up. Tyler was there for me as well!
They made everything so easy. I have recommended them to all of my sister properties.
Thank you all so much!
Date of experience: May 17, 2016
Would like to thank James and Rebecca for their quick response for needs at our hospital and their excellent customer service. We saved alot of money also by purchasing from GoKeyless compared to another company we use.
We will definitely be using them again and highly recommend.
Date of experience: July 11, 2019
My lock was programmed and installed and has been working great. I still didn't understand how to use the log and upate/ change schedules and groups so I called for tech support. Jordan was great about walking me through the system and helping me understand how to customize it in a way that works for MY users. He "took control" of my computer so he could make some changes for me, but was always good about stepping aside and letting me take the controls. Once we got it done, he helped me get my lock reprogrammed at the door. He was easy to talk with, supportive, patient and I never felt like he was rushing me. Excellent!
Date of experience: February 4, 2016
I corresponded with Don several times through email and he answered every question I had in a very timely manor. I ordered the Trilogy DL1300 for our business and I believe it will work very well. I tried to get a similar set up with a couple other companies and it was like pulling teeth to get them to communicate with me and lead no where.
I highly recommend Don if you are looking for someone knowledgeable and friendly!
Date of experience: February 8, 2019
Just wanted to say that I deal with a ton of vendors day in and day out concerning product purchasing, lead-times, warranty issues, freight concerns, etc.
My experience with GoKeyless, in particular with Zach T., was extremely pleasant!
He addressed my concern(s), gave me acceptable options, and efficiently and effectively solved the issues that I had in a very timely manner. His demeanor was that of someone who truly wanted to help and he is very professional in accomplishing that service. Thanks Zach and thank you GoKeyless!
Date of experience: October 10, 2018
The help I received picking out the correct lock system (even sending photos of our doors), and programming was top line. Their online chat function was very helpful, as was calling the company. During programming the locks I was talked through the process as well as having the technician share my screen. Highly recommend!
Date of experience: July 24, 2015
Ordered some new electronic locks for our cabinets at work and did not discuss what I needed with a rep, needless to say they were not what I wanted! Spoke with James and he emailed me some options with the features I needed and I had my new locks in within a week! They work perfectly and we are now considering updating some other areas and using Gokeyless for those needs as well!
Date of experience: August 6, 2019
I recently installed a Trilogy T2 DL2800 lock that worked perfectly except all functions were operating in reverse. Matt helped sort out the cause which in retrospect was simple but required knowledge - the connection to the lock motor was reversed.
With properly installed wires the lock works beautifully in a public facility that serves thousands of people yearly..
Date of experience: July 21, 2017
Worked with Craig after finding the site easily thru Google search. Craig tolerated my many questions and always answered the phone. Excellent customer service and product knowledge. I'm anxious to receive the product and see how it works.
Date of experience: May 22, 2014
Ron helped confirm that what I found online is what my project would need (I'm not a door installer or contractor so I needed the help) and helped me get the product ordered quickly. Thanks for the help.
Date of experience: February 11, 2020
Kyle logged in and was able to take care of a software installation issue quickly. Also helped me understand some of the programming I was unsure of. Didn't exit call until he was sure I was comfortable with programming. Thank you.
Date of experience: December 2, 2016
A few years ago I purchased a lock and box for an outdoor gate. The products are great and still in use but due to weather, I decided to replace the lock with one that is marine-grade. I used the chat service for advice and was helped quickly and guided to an appropriate product for my needs.
Tip for consumers:
Site was easy to navigate and On-line Chat service was quick and helpful.
Products used:
Lockey 2900DC lock marine grade, Keedex 950 gate box
Date of experience: September 5, 2023
Spoke with Tristan Marshall about getting some locks for a job I'm working on. He initially tried to help me but I realized the locks he was recommending weren't going to fit. This was pretty disappointing since I'm relying on his expertise. He told me he would find some other locks and after nine days and three emails to him later, he doesn't respond anymore.
Date of experience: February 9, 2017
I've bought several locks key cards from GoKeyLess and they were quick to send replacements when there were issues and also provided excellent support on the technical side with setting up and fixing software.
Date of experience: October 26, 2017
Ron Dillow from GoKeyLess was very helpful in my understanding of the Schlage Lock models. I was lucky enough to re-connect with Ron again, on my second day of research, as he was able to provide answers to the number of questions I had about several similar Schlage locks. He was knowledgeable and was able to give me a strong sense that I was purchasing the right lock for our home.
Without his help, I may have gone in the wrong direction and deal with countless course correcting headaches.
Thank you Ron for your help.
- Mike
Date of experience: January 20, 2022
I was called personally by Jonathan D. In regards to an issue I was having with the software on my lock. Jonathan was able to troubleshoot the issue and walk me through it from start to finish with complete ease. Our business is very happy with the outcome. Thank you so much for this great customer service!
Date of experience: October 3, 2018
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
