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GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.
Very helpful and knowledgeable rep helped me assess my needs and ensuring I ordered the right items to solve our lock needs
I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere. -Rudi
After recently needing to source parts out of the US for shipment to Canada on major construction projects. Not only does GOKEYLESS have almost every product we need, but it has a great sales and service department. A Gentleman named STEPHEN HAYNES more than helped me get my product shipped on time with ease. He was happy to help and supply accurate product information in a friendly yet quick process. Most suppliers i reached out to did not have this level of competence or support.
Since this interaction ive added them as one of main suppliers from the US. thank you to the whole team and Stephen at GO keyless.
Date of experience: May 4, 2022
Tyler and Skip have been very courteous, patient and helpful in their assistance to locate and define our concerns. We have successfully downloaded information from my PC to the lock and from the lock to my PC. We appreciate the attention given us.
Date of experience: August 13, 2016
The techs at GoKeyless were great. I had a perplexing problem that resulted in the need for multiple calls and lots of research. The team at GoKeyless researched the problem and made sure that someone was in touch with me every step of the way. Their assistance was much appreciated. Definitely reccomed them.
Date of experience: April 14, 2015
I had a great experience Purchasing experience with gokeyless because the person I spoke to which was Patrick, was so knowledgeable and helpful. He explained every detail of the Schlage ZWave lock and how it operates. I purchased 2 after talking with him and I got a great price as well. Thanks Patrick!
Date of experience: March 18, 2019
Worked with both Matt and Skip in technical support. Matt setup the initial database and communication was fast and efficient. The amount of support information supplied with this purchase was great as well. Skip called me back when I was initially setting up the lock and remoted in to assist with programming software setup and database programming. I highly recommend going through these guys just from the great support aspect! Thanks guys.
Date of experience: June 30, 2017
I worked with Mike Walker with GoKeyless to determine which lockset was best for my new business location. Mike listened to what I thought I needed, asked me questions about the predicted usage looked like and guided me to just the right item. And it's working perfectly in the office and it's exactly what I was looking for. Thank you, Mike!
Jim McGuire
Date of experience: July 12, 2016
We have owned our key code locks for 3 years now and Trevor Wragg is amazing. Friendly, patient and thorough.
I recently called because I was having trouble updating a new code for our locks. I was a little worried because Thylaar told me Trevor had been promoted and was no longer in tech support. Thylaar was awesome! Patient and friendly, Thylaar helped my assistant and I through the whole process. Our Preschool children and parents thank you for "helping us stay safe"
Great company and staff.
Annette M Clark/Director YPV
Date of experience: January 20, 2016
I paid for second day am extra of 176$ its passed 3 days already and nothing. When i contact custumer service they claim thats nothing by thier fault keep lying about shippment and let me think im stupid dont know how to count to two! I placed the order on sat was supposed to get it max by tue AM! No one took responsibility for thier mistake and keep telling the same lies again and again. All i asked is to get the shippment cost refounded cause why i need to pay 176$ for second day if its coming two days after? And all i got its an answer that they going to cancel my order.
Don't do business with them if you guys want to stay happy. NOT RECOMMENDED AT ALL!
Date of experience: August 29, 2017
Called with a somewhat confusing situation about replacing a current keycard lock with their E-Plex full mortise lock. James was a huge help... answered all my questions and ordered the lock for me. Very friendly and knowledgeable. Thank you James!
Date of experience: June 22, 2018
Received a referral for this company and very happy with the process, so far. Don Kleiner was super helpful and humanized the experience by listening and understanding what we needed in a keypad lock. He was friendly, professional and definitely knew his product.
I suggest a vacation or bonus for Don!
Date of experience: October 31, 2019
I have dealt with gokeyless for the past few months and each time it has been a great experience for me. I have told KABA to put gokeyless at the top of their list for vendors. The vendor I originally purchased my keyless system has been totally useless and unprofessional.
Date of experience: December 9, 2020
Don Kleiner was so helpful. He was knowledgeable with the products and helped me find exactly what my company was looking for. He answered all my questions & gave us all the information we needed with the product. I would recommend him if you are looking for a rep that knows the products and that won't mislead you.
Date of experience: October 30, 2019
Spent some time with Matt today entering new users, programing master lock, programming DTM, export csv files, and editing lock profiles. His patience was much appreciated. Completed the tech session with no lingering questions.
Date of experience: April 16, 2020
After a gruelling process of trying to get our church outfitted with keyless locks that have the features we need at a reasonable price, Adam came through to get us what we needed. We already have and would recommend Adam and gokeyless.com.
Date of experience: August 28, 2018
Matt was so helpful. He was very polite and patient. He answered all my questions and showed me some new features that I hadn't though of. Thank you so much for getting back to me so quickly.
Sincerely,
Adriane in Montana
Date of experience: November 14, 2017
Just want to give a shout out to Zach Tracey in the Returns Department. Had a situation that had a little complexity to it and Zach was both supportive and responsive. Helped me navigate the situation with great patience and clarity. Couldn't have asked for anything more. Thanks Zach!
Date of experience: November 1, 2019
GoKeyless sold us a product, sent us the wrong product, then we could not get a hold of anyone by phone nor by email. Finally got a person and they sent us new locks and a RMA to send others back. We ended up sending 5 out of 8 locks back and don't want the 3 we have. They then charged us a restocking fee and won't take the other locks back. Only two work and only one out of the 2 is the correct product. Our sales person Craig Auberger never called us back after you leave them messages (Craig Auberger). The whole thing has been a nightmare from the get go. Would never do business with them again and our little adventure still isn't resolve it's bee almost a year now.
Tip for consumers:
Make sure you know what your buying and only buy 1 to try out to make sure it's right
Products used:
None
Date of experience: January 18, 2021
I purchased a lock from them and had problems with the lock. The office manager was very rude and wanted me to do their work for them with the manufacturer. I checked their BBB and found that they have had 3 complaints in the last 6 months. Do yourself a favor and buy somewhere else.
Date of experience: August 31, 2011
We love our new keypad. Our assistant is able to focus on her work instead of the buzzer. Thylar with Tech Support was with us all the way. The lock was easy to install as well as the software. Would definitely refer to others.
Date of experience: November 24, 2015
I had overnighted a part that we desperately needed but when it arrived, it was the incorrect part... when I called, I was able to speak with Zach Tracey and without even having to request overnight shipping OR asking to have the additional overnight charges waived, he offered all of that up-front and personally inspected the part to ensure that it was the correct one. This was my first time using Go Keyless and with their awesome customer service, I will definitely use this company again in the future.
Date of experience: October 26, 2018
Casey is my customer service rep at GoKeyless. She is awesome, I had an answer to every question in under an hour! She is very detailed and has a lot of patiences (I had a lot of questions). Thank you Casey for all your hard work!
Date of experience: August 3, 2016
The cost of the Schlage lock I needed was more than competitive but Matt worked tirelessly to apply a discount that I had missed when placing my order. The level of client service by Matt at GoKeyless is exemplary.
Date of experience: December 4, 2019
William Sewell assisted me with tech support questions I had and reprogramming I needed. He was very patient and explained things thoroughly. I actually felt like I understood how to make changes if needed. Very pleased and satisfied with the service William provided.
Date of experience: June 9, 2017
We have 4 programmable locks that we have purchased from Gokeyless over the past 10 Years. I have always struggled with the software and programming the locks correctly. Recently I contacted tech support and spoke with a gentlemen named Matt. He setup a conference call with me for a couple days later to assist me with the locks. Our call was yesterday and he spent an hour helping and teaching me how to use the software and program the locks. He also downloaded new software for me. I could not have asked for anything more, he was excellent. He was extremely kind and very knowledgable. I am very grateful. Thank you.
Date of experience: January 26, 2018
We are a small housing authority and converted recently to go Keyless in our common areas. In mainly servicing the elderly and disabled, it went over well and has proved easy to adapt to. I wish you could run report's without having to actually go to key, wish it was a wireless system. Thylaar was great in assisting over the phone with great customer service.
Thanks,
Northbridge Housing Authority
Date of experience: March 14, 2016
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
