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GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.
I called late on a Tuesday and got a response quickly. The following morning they helped me resolve the issue. Good support is rare these days. I highly recommend them for your door lock needs! Bill Bender, Owner Independent Motors LTD
Would have done zero stars if that were an option. Bought 4 locks and cannot get support. They have a chat that's only purpose is to sell you things but not actually help you with existing orders. Don't waste your money with this company.
Tech Department REALLY CAME THRU!
We are property management and have dealt with GOKEYLESS since there were a tiny operation, years ago. They were always helpful, went out of their way to explain the choices and the products we purchased are still working.
When we needed an upgrade I decided to contact Tech Support first to work out what we wanted prior to purchase. I struck it rich when Drew Rogers answered the phone. He took his time and we bought our new upgraded WiFi Access products due to his expertise and patience with me and above all, his product knowledge. Drew is an excellent asset to your growing business. Thank you again Drew.
Walter Vans,
Property Manager
Tampabay Florida.
Date of experience: May 22, 2020
I havent met a bad GoKeyless Representative yet. Jonathan has provided a service to my business on providing guidance and the needed parts to repair my access lock. Matt came through and started the ball rolling. For years Ive trusted GoKeykess and Rob Faulconer to provide a safe and secure environment for our clients. The products and service GoKeyless has provided will keep me going to GoKeyless for all my security needs as well as future needs.
Date of experience: April 13, 2018
II had a rush order and called several companies, but gokeyless offered the lowest price and were responsive immediately. It really helped getting my lock in one day!
Date of experience: June 10, 2014
If you're thinking about getting tech support from Gokeyless it's worth it. Helpful tech session and full programming package! Skip, you rock, thanks again!
Date of experience: August 17, 2017
They had a pretty obscure lock in stock when most places were telling me 8 weeks or more. Good service by Steven for finding me the product code that had recently changed on it.
Thanks!
Date of experience: July 22, 2019
Matt spent over an hour teaching me the software and lock system. He obviously knows what he's doing!
I have a feeling I'll be calling on his expertise again in the near future.
Thanks Matt!
Date of experience: March 21, 2018
Tom was very patient when working with me. Our troubles were unique and I'm sure asked some "stupid" questions, but never got the feeling that I was wasting his time.
Thanks for everything!
Date of experience: April 28, 2015
Zach helped me get in touch with the place I need to contact for replacement batteries. He was very timely in his responses and made sure to communicate status. Excellent customer service!
Date of experience: February 6, 2019
Don Commercial Account Executive was a great help to me and has been super patient with all of my questions regarding locks for our business. Excellent customer service and great product knowledge.
Date of experience: January 2, 2020
I was put in charge of upgrading our building's outdated access system and was having a lot of trouble finding the information I needed to get the project going. I ended up stumbling upon GoKeyless and placed a small initial order with them for a test run - they were the only distributor I could find who would ship smaller quantities - and their service over the phone was great.
When the time came to make the full order, I shopped around a bit and found what looked like lower prices on other sites. I quickly discovered that those sites were listing items which were not in stock or which they didn't have any knowledge of. On top of this, many had customer service slightly worse than an insurance company's collections department.
Finally, in a near-desperate state and beginning to lose hope, I headed back over to GoKeyless. Mike spent a solid hour making sure I had everything I needed, double-checking compatibility and availability and finding the quantity discount I was looking for. I have never been so happy with a shopping experience.
GoKeyless has competitive prices and the best customer service around. My only regret is the time I wasted trying to shop elsewhere. I won't be making that mistake again.
Date of experience: August 14, 2015
This website has a chat service that is very helpful. I was told what to order with my new keyless entry and it is arriving within two days. Now that's service.
Date of experience: November 4, 2013
I must confess that despite my history with PCs dating from the original IBM PC, as both a user and about 10 years as a tech support engineer, I was totally lost when I opened the box from GoKeyless and tried to figure it all out. All I can say is that with the competent, friendly help of support tech Tyler, it all made sense very quickly. He was great on the phone as well as via remote control of my computer.
With such competent individuals as Tyler there to guide you, GoKelyess is the vendor I would recommend if you are considering a keyless door lock.
Date of experience: August 24, 2016
Needed guidance for what type of mechanical button lever to buy, and Mike W. With online help was great. Thanks Mike
Date of experience: August 17, 2023
James Pickens was a huge help and got my order to me very quickly. I will continue to use GoKeyless!
Date of experience: March 7, 2023
The website does not seem to be to accurate. I am extremely disappointed in that one of the item I ordered (Arrow V2 Deadbolt Lock (10BP) has been back-ordered for 2-3 weeks when your website gave no indication the item would be back-ordered. Had I known that it was out of stock, I would have acquired it from a local vendor that had it in stock for only a few dollars more.
Date of experience: November 27, 2013
Ordered the LokkLatch Deluxe Dual-Lockable Gravity Latch. It was exactly what we were looking for -- except when it arrived the key would not come out of the lock;-(
Although it took a bit of extended communication, Zach, in the Returns Department, came through for us, eventually crediting our account when we returned all the original parts and we reordered the latch! Although I was initially disappointed, Zach's assistance changed my mind about recommending them and reordering from them.
Date of experience: October 24, 2016
Many thanks to Matt (service) and James (sales) who helped me through every step of deciding on a lock, ordering parts and programming. They were both kind and courteous and very knowledgeable. A++++
Date of experience: May 18, 2018
Skip might be great but not quite as good as Tristan! Excellent customer care! Customer service is not a thing of the past with these guys! What makes it hard to believe is that they are from Ohio?
Date of experience: February 2, 2017
We took over the operation of our 480i door controller on January 11,2022. Victoria Wooton from GoKeyless handled the transition of the door control from the management company to us. There were numerous handholding emails until we were setup to manage our condo door. Victoria was a great intermediary between the management company and us, as well as tech support. We highly recommend GoKeyless and Victoria Wooton!
Products used:
480i door controller.
Date of experience: January 14, 2022
Great customer service from Tom, Returns Manager. Handled my return quickly and efficiently. I'd use GoKeyless again for any other lock needs I have. Thank Tom for doing such a great job.
Date of experience: August 18, 2016
I had to leave a message for support but they called me right back the same day within hours, and also helped me figure out what I was doing wrong right away!
Date of experience: March 24, 2016
When UPS lost an overnight shipment repeatedly over a 10 day time span,
Yvonne Owens worked with me, UPS and the product manufacturer to find and deliver
The package even though she received, misleading, incorrect and conflicting info from UPS.
This woman deserves a medal!
Date of experience: November 29, 2018
When I tried to run a report from the DTM, it kept showing incomplete data. Go Keyless suggested I get a new unit since it was still under warentee. I received the new one within the week. Thank you Matt from tech support for being percise and patiet in helping me program the DL1300. Matt gets 5 stars!
Date of experience: May 30, 2018
I want to give high remarks on customer service and especially Tom Johnson Returns Department Manager at GoKeyless. The Yale product(Touchscreen lever) I ordered didn't work out(poor mechanics according to a professional installer) and I couldn't get any help from the manufacturer who refused to accept the return. Unlike Yale tech support, Tom at GoKeyless was very responsive and empathetic to my email concerns and though it was not the company policy to accept the open and installed product for return, he made an exception to fulfill the customer's satisfaction and explained very patiently the return process. I wouldn't buy Yale product again but would definitely order other products from GoKeyless again knowing how they listen and work with you. Thank you, Tom! You made my day!
Date of experience: March 4, 2017
Casey Shaw is by far the most effective tech support person I have ever had the pleasure of working with. She is patient, generous with her time, and an excellent teacher!
Date of experience: September 26, 2018
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
