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GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.
I called late on a Tuesday and got a response quickly. The following morning they helped me resolve the issue. Good support is rare these days. I highly recommend them for your door lock needs! Bill Bender, Owner Independent Motors LTD
Would have done zero stars if that were an option. Bought 4 locks and cannot get support. They have a chat that's only purpose is to sell you things but not actually help you with existing orders. Don't waste your money with this company.
My name is Noe Silva (Deputy Director at Bluebonnet Gardens/Bahia Properties, An Affiliate of Corpus Christi Housing Authority. I have been at my job for 5 months and in this time I have had the privilege of working very closely (per phone interactions) with Mr. Drew Rogers on at least three occasions. During this time, he has shown respect, knowledge and expertise of the products that have been beyond reproach. His patience and eagerness to work with me is only trumped by his ability for excellent customer service. He has made me understand (by taking his time to show me) how the product works even though I was a challenging participant and we have had fun doing so. I personally want to thank him and your organization for employing him. Keep up the great work and thank you again.
Respectfully/At your Service,
Noe Silva, BBA
Deputy Director BBG/Bahia Properties,
An Affiliate of Corpus Christi Housing Authority
Date of experience: April 26, 2022
Had issues with a printer I ordered from them. Didn't rest until we had an answer for what we needed to do. Still in contact after solution to make sure everything is good to go.
Date of experience: January 16, 2019
We are a condo HOA in Tustin CA with 100 homes. We currently use a key pad only security lock system
And wanted to upgrade to a Key Card lock system for added security purposes. We contacted Gokeyless
And spoke with a gentleman named Geoff McMillin in the sales dept. He explained exactly what we would need so that we could implement our plan and got us set up with all the right equipment (including Tech support) to do it. We received our items 2 days later and are excited to make our new upgrade.
Geoff was a great help to us and we highly recommend his company to anyone in need of quality
Security lock help.
- John Woodbridge HOA President
Date of experience: May 12, 2022
Don was amazing to work with. He was patient and easily answered all my questions. He helped me out through the entire process from start to end. I will definitely buy from them again.
Date of experience: October 31, 2019
I called into tech support today very frustrated. Tom was great to help me understand where I could make some changes to ensure I'm able to work with the locks much easier!
Thanks Tom!
Date of experience: February 18, 2016
What a fantastic experience! Jason in sales and Thylaar in tech support were wonderful to work with and walked you through every step as needed. I would definitely buy another lock from them.
Date of experience: February 12, 2016
I am a project manager for a 139 unit rental apartments complex. I initially selected GoKeyless based upon their wide selection of name brand locks and the knowledge of the people I dealt with. Their prices were competitive too.
I later discovered that their technical support group was actually more knowledgeable and effective with technical assistance in controller programming and troubleshooting than the tech people from the manufacturer of the controllers they were selling!
With 139 apartments with z-wave locks plus numerous garage doors and storage unit door locks, they saved us tremendous programming time by pre-programming the locks with their compatible controllers and putting the labels on them to match our apartments for our convenience as they became ready. That's service!
They also have repeatedly helped us with programming issues that we could not resolve, they would "dial" right in and correct the problem PLUS teach us how to do it ourselves.
In particular was Drew Rogers, their tech guy who is an expert at the locks and programming issues, he's patient and rock solid on solving the problems and always reachable. For the size of our project, we've had very few DOA units and at that rate, GoKeyless delivered replacements. Go Keyless is lucky to have him. Our experience was great and we'll certainly use them again.
Brad Smith Sr. *******@keyserconstruction.com.
Date of experience: March 10, 2022
This may at first appear to be a "mixed" review, but it's not really. You have to read to the end! First of all, I have ordered from Gokeyless on a number of occasions. Their products are very good, and pricing very competitive. In Oct 2014, I ordered a keyless digital door lock. We had a theft in our restaurant and this was part of the solution. Well, it turned out the lock was not necessary so I simply placed the unpacked shipping box in the corner of my desk. I finally went to install the lock 4 months later but when I opened the box, I found what was clearly a previously returned item, reshipped to me. Well, I figured, "what the heck"--as long as all the parts were there, who cares, but I DID inform Gokeyless what happened. I expected nothing because 4 months had passed. Well, I was both immediately surprised and delighted that Gokeyless pro-actively shipped me a brand new lock (no questions asked) along with an apology. Later Gokeyless actually called me. So... this kind of service is really impressive. Sure, the first lock was a mistake, and hey, it happens. But as I mentioned, I have ordered from Gokeyless before, and I can say for sure that they stand behind their product and are worthy of 5 stars from me!
Date of experience: March 2, 2015
I really like this company! They have been a HUGE help to my company and I use them for all of my door hardware. They make me look good around the office ;)
Date of experience: September 13, 2012
Skip, along with everyone else I dealt with were very knowledgeable and prompt. It's always nice to spend money with a business like Go Keyless. I wished more businesses could be like them.
Date of experience: August 7, 2016
Drew Rogers at GoKeyless has provided great support. Thank you, Drew, for your help getting these confounding devices to work, I really appreciate your time today.
Date of experience: November 16, 2020
GOOD EXCEPT ONE ITEM THAT HE COULDN'T ANSWER. I HAVE AN AL-IR 1 INFRARED PRINTER. I CANNOT FIND PAPER FOR IT. 2 1/2 WIDE YES BUT STANDARD ROLL IS TO LARGE, END PIECE WILL NOT CLOSE. I ASK YOUR CUSTOMER SERVICE REP, HE COULD NOT GET THEM. AS IT STANDS NOW, I BUY STANDARD ROLL AND THROW AWAY HALF THE ROLL SO IT WILL FIT IN READER, NOT GOOD...
Date of experience: January 23, 2014
As a senior citizen who has just moved to San Jose, CA to work as a House Director at Delta Gamma (where they have installed your 'keyless system') I was OVERCOME (as ALL seniors ARE with technology!) with the complexity of trying to understand how it works. Jonathan came to my rescue! He used language I could understand and VERY PATIENTLY walked me through the steps needed to prepare the locks for the holiday house closures! He was a real 'prince'!
As I become more familiar with the incredible benefits of your system I won't hesitate to call him beck for help! He is a REAL ASSET TO YOUR COMPANY!
Sincerely,
Dianne McDonald
House Director
Delta Gamma Sorority
San Jose, CA
Date of experience: September 24, 2018
I could not get the DL Windows to download on my computer correctly. After contacting customer support, Thylaar was quick to figure out the problem as well as very polite! Thank you!
Date of experience: November 17, 2017
Yvonne was amazing and great at her job.
Thank you so very much! I will be a repeat customer because of Yvonne specifically.
Thank you again.
Shannon M.
Date of experience: August 23, 2016
For decades, our HOA has had trouble monitoring and securing our clubhouse. Within a couple of conversations with the sales team, we found our PERFECT solution.
THANKS GoKeyless, for your wonderful product, sales and technical support team.
CSG Utah
Products used:
keyless entry
Date of experience: May 19, 2022
The book to program the ETDL Trilogy lock is not the easiest to translate. We called Thylaar at the Gokeyless support line and he is much better than the book. He is very knowledgeable and extremely helpful. We at ZMI appreciate him very much!
Date of experience: November 2, 2015
Matt was super helpful! I tons of questions about which keyless lock to use and how the technology worked. He went above and beyond and even found the specs for the wifi adapter for me.
Date of experience: February 13, 2020
Mike helped me chose the right lock for my needs. He took his time and walked me through the pros and cons of each lock and this was especially important since I was purchasing over a dozen locks.
Date of experience: July 6, 2016
I worked with Skip to learn how to program new lock. He was wonderful and walked me through the entire process. He was very patient. I hope to work with him again if future questions should come up.
Tip for consumers:
If you purchase a keyless lock system like us it is worth every penny to purchase the tech support.
Date of experience: June 14, 2017
Our company, Hamilton Pacific Inc., worked with Mike Walker and he and his team at GoKeyless were just amazing. We were doing a demo locker room for Sheraton Resorts and needed 21 locks FAST.
We got them fast, then changes came, we needed a different size bolt package, then Sheraton needed different locker stickers... with all these things, Mike came through with overnight deliveries with a last minute panicked phone call from me at 5am before our job walk-thru. They REALLY came through for us!
THANK YOU for a fantastic job and we look forward to using GoKeyless in the near future! - Dan Bejma, CTO Hampac.pro
Date of experience: June 27, 2018
Rebecca D. And James P.! What a team!
They made the process so simple! They were friendly and personable and so knowledgeable!
If I had to do it all over again, I am going straight to them.
Date of experience: September 11, 2019
Patrick Brunsman helped me purchase my August Smart Lock quickly and walked me through the whole process and gave me all the information needed. I would definitely recommend both GoKeyLess and Patrick!
Date of experience: February 19, 2019
Go on their website looking for a lock that'll work for our office. Clicked on the chat box and they were able to guide me to what I needed. Didn't try to sell me on the more expensive locks.
Date of experience: December 7, 2018
Best Customer service I have had in a long time. Call me to tell me we had a package return to them un claimed. Mean while I never knew about it. Very helpful
Date of experience: May 14, 2015
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
