GoKeyless

I own a few gyms and utilize the Trilogy DL1300 lock sets, they are flawless and in my opinion the best lock for my gyms. I had a small issue with one of them just a month short of 2 years of ownership and inquired with gokeyless about the quickest way to get functional again... I spoke with Matt in tech support and he HANDS DOWN went waaayyy out of his way to make sure that I was up and running literally within an hour of my 1st contact with him. Gokeyless.com has a raving fan and customer for life! I have never had a customer service experience with any other company go so smoothly and had them become seriously concerned, as much as I am to service my customer base and keep my gym members able accessed to the gyms! 100% HIGHLY RECOMMEND THEM!

It was a pleasure working with Skip to get my locks programmed. He did a fantastic job guiding me through the setup process. I highly recommend working with Skip!

We ordered an Alarm Lock DL6500 from GoKeyless.com order # SO*******. It was described and advertised as a new lock. When we received it, the handles were the wrong size and could not be attached because they hit the door. GoKeyless then sent us some clearly heavily used handles to fix the problem but those where the wrong model of handle to fit our particular lock. They then said they would have Alarm Lock send us yet another set of handles. Before those could even arrive, the lock failed and trapped me and some of my employees in our office. We could not open the lock with a key, nor with a door code, nor from the inside or the outside. We had to call in a professional locksmith to get us out. At this time we found out that the lock was indeed not new and in fact a rebuilt product. And that pieces of the lock had broken off causing the failure. We have tried to get this resolved through our sales rep but he has been ignoring and even admitted over the phone to deleting emails regarding this issue. With our last correspondence, he (our sales rep) said he had forwarded my email to his operations manager to handle but we have not received any more correspondence as of yet. If a fire were to have broken out at that moment me and my employees could have died do to their products failure.

Had programming issues with the DL Windows Programming Software. Contacted Customer Support and Matt, our service representative, got everything quickly straightened out.

Thanks Again,
Alan

I needed to order a special replacement lock from GOKEYLESS and it was SO easy! Jason Karrick was absolutely wonderful to work with and made sure that everything was perfect before ending our conversation! I would, and will, recommend GOKEYLESS and Jason highly for their personal service and quality products! Thank you!

Aaron was fast and efficient in processing my order. Helpful and friendly! I am a new property manager and was unsure on the process of placing an order. Aaron made it easy!

Tom was very patient with us and stepped us through every detail in getting everything synced between our lock and data transfer module! Excellent job Tom, thank you.

Matt was great and very patient as I learned how to program everything. He assisted me with the purchase and was very informative about what I would need based on what I told him.

Thanks to Tom in the technical support department he made programming the locks a breeze. Thank you again Tom for your wonderful service.

Wacca Wache Marina

All of the people really at Gokeyless.com are nice and easy to talk to. They really take the time to explain everything to you. Thanks again Skip for being so patient.

My customer needed a Digilock sample in a hurry and the VAR Team was on top of it. I can't thank them enough for promptly acting on the request. Top notch service!

Thank you Skip for being so patient with me and making it so simple to understand! When the appointment was scheduled he was very prompt with the phone call. Thank you again for all your help!

Zach T in the returns department was very accommodating with my complicated returns request. He was patient, understanding, and got my issue fixed in a timely manner!

Thanks to Tom I was able to get not one but ALL of my questions answered. Great attitude, new what he was talking about and was overall outstanding!
Thanks Tom!

William Sewell was my customer service representative and he did a great job helping me with the issue i was experiencing. He followed up with a phone and an email.

We've been working with GoKeyless for over a year now, and I have a fantastic relationship with Chad Swain. He always takes care of us and follows up with our inquiries.

Mike was excellent help to us. We needed locks for one of our projects and Mike made it happen. We received the locks same day. Needless to say we are very grateful. And our Customer was ecstatic!

Matt was great and the team was very helpful, with the click of a button everything was up and running. Spend the extra money and get the best lock and you will not have any issues in the future.

I needed a fridge lock rushed to me for an upcoming inspection and Jason was able to secure one and get it shipped out for me to receive next day! He was a life-saver!

Mike was very prompt at answering my calls and getting the info I needed to solve a problem. The locks that were specified didn't work and Mike provided fast alternates to solve the problem.

Tom was very helpful. I received the opposite door latch due to a miscommunication and he researched the issue and sent us the correct one. It is nice to work with a company that cares.

We love our locks and door handles, butmy one star is not for the product but for the terrible experience we have encountered with GoKeyless. I would have to say that Gokeyless has probably been the worst online experiences we've ever had. The company offers no communication in status or tracking your orders, and when you try to contact somebody in customer service you'll leave message after message after message and if you're lucky someone might answer the phone and you'll catch them. If not, no one will ever return your call. That is what happened to us. We had one of our locks arrive defective and it took almost a week to get somebody to talk to us so we could figure out what to do to get a new lock. We ended up going directly to the manufacture Schlage and they were far more helpful and confirmed the lock was defective and needed to be replaced. We had to purchase another lock and then send the defective one back, perfectly packed or we were told a diminished or even NO refund would occur, even though it was decective. We have now been waiting to get a refund for something that was received by Gokeyless weeks ago. We were told we would see the refund over 10 days ago and I had to follow up, as again no communication unless you initiate it, and still no refund. They now say it is coming "in a few days"? I would find another company like Build.com or even Homedepot or Lowes.com, who will match their prices and offers far better customer service and communication. If I had to do it all over again I would've never purchased anything from GoKeyless, Good luck if you have or do.

I had forgotten how to program key fobs, and Matt was very patient and walked me through the process. He then emailed me instructions. Thank you Matt!