I have dealt with gokeyless for the past few months and each time it has been a great experience for me. I have told KABA to put gokeyless at the top of their list for vendors. The vendor I originally purchased my keyless system has been totally useless and unprofessional.
Don Kleiner was so helpful. He was knowledgeable with the products and helped me find exactly what my company was looking for. He answered all my questions & gave us all the information we needed with the product. I would recommend him if you are looking for a rep that knows the products and that won't mislead you.
Spent some time with Matt today entering new users, programing master lock, programming DTM, export csv files, and editing lock profiles. His patience was much appreciated. Completed the tech session with no lingering questions.
After a gruelling process of trying to get our church outfitted with keyless locks that have the features we need at a reasonable price, Adam came through to get us what we needed. We already have and would recommend Adam and gokeyless.com.
Just want to give a shout out to Zach Tracey in the Returns Department. Had a situation that had a little complexity to it and Zach was both supportive and responsive. Helped me navigate the situation with great patience and clarity. Couldn't have asked for anything more. Thanks Zach!
GoKeyless sold us a product, sent us the wrong product, then we could not get a hold of anyone by phone nor by email. Finally got a person and they sent us new locks and a RMA to send others back. We ended up sending 5 out of 8 locks back and don't want the 3 we have. They then charged us a restocking fee and won't take the other locks back. Only two work and only one out of the 2 is the correct product. Our sales person Craig Auberger never called us back after you leave them messages (Craig Auberger). The whole thing has been a nightmare from the get go. Would never do business with them again and our little adventure still isn't resolve it's bee almost a year now.
Matt was so helpful. He was very polite and patient. He answered all my questions and showed me some new features that I hadn't though of. Thank you so much for getting back to me so quickly.
Sincerely,
Adriane in Montana
I purchased a lock from them and had problems with the lock. The office manager was very rude and wanted me to do their work for them with the manufacturer. I checked their BBB and found that they have had 3 complaints in the last 6 months. Do yourself a favor and buy somewhere else.
We love our new keypad. Our assistant is able to focus on her work instead of the buzzer. Thylar with Tech Support was with us all the way. The lock was easy to install as well as the software. Would definitely refer to others.
I had overnighted a part that we desperately needed but when it arrived, it was the incorrect part... when I called, I was able to speak with Zach Tracey and without even having to request overnight shipping OR asking to have the additional overnight charges waived, he offered all of that up-front and personally inspected the part to ensure that it was the correct one. This was my first time using Go Keyless and with their awesome customer service, I will definitely use this company again in the future.
Overview
GoKeyless has a rating of 4.3 stars from 481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Miamisburg, OH
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Business History
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members