Don was amazing to work with. He was patient and easily answered all my questions. He helped me out through the entire process from start to end. I will definitely buy from them again.
What a fantastic experience! Jason in sales and Thylaar in tech support were wonderful to work with and walked you through every step as needed. I would definitely buy another lock from them.
I am a project manager for a 139 unit rental apartments complex. I initially selected GoKeyless based upon their wide selection of name brand locks and the knowledge of the people I dealt with. Their prices were competitive too.
I later discovered that their technical support group was actually more knowledgeable and effective with technical assistance in controller programming and troubleshooting than the tech people from the manufacturer of the controllers they were selling!
With 139 apartments with z-wave locks plus numerous garage doors and storage unit door locks, they saved us tremendous programming time by pre-programming the locks with their compatible controllers and putting the labels on them to match our apartments for our convenience as they became ready. That's service!
They also have repeatedly helped us with programming issues that we could not resolve, they would "dial" right in and correct the problem PLUS teach us how to do it ourselves.
In particular was Drew Rogers, their tech guy who is an expert at the locks and programming issues, he's patient and rock solid on solving the problems and always reachable. For the size of our project, we've had very few DOA units and at that rate, GoKeyless delivered replacements. Go Keyless is lucky to have him. Our experience was great and we'll certainly use them again.
Brad Smith Sr. *******@keyserconstruction.com.
This may at first appear to be a "mixed" review, but it's not really. You have to read to the end! First of all, I have ordered from Gokeyless on a number of occasions. Their products are very good, and pricing very competitive. In Oct 2014, I ordered a keyless digital door lock. We had a theft in our restaurant and this was part of the solution. Well, it turned out the lock was not necessary so I simply placed the unpacked shipping box in the corner of my desk. I finally went to install the lock 4 months later but when I opened the box, I found what was clearly a previously returned item, reshipped to me. Well, I figured, "what the heck"--as long as all the parts were there, who cares, but I DID inform Gokeyless what happened. I expected nothing because 4 months had passed. Well, I was both immediately surprised and delighted that Gokeyless pro-actively shipped me a brand new lock (no questions asked) along with an apology. Later Gokeyless actually called me. So... this kind of service is really impressive. Sure, the first lock was a mistake, and hey, it happens. But as I mentioned, I have ordered from Gokeyless before, and I can say for sure that they stand behind their product and are worthy of 5 stars from me!
I really like this company! They have been a HUGE help to my company and I use them for all of my door hardware. They make me look good around the office ;)
Skip, along with everyone else I dealt with were very knowledgeable and prompt. It's always nice to spend money with a business like Go Keyless. I wished more businesses could be like them.
GOOD EXCEPT ONE ITEM THAT HE COULDN'T ANSWER. I HAVE AN AL-IR 1 INFRARED PRINTER. I CANNOT FIND PAPER FOR IT. 2 1/2 WIDE YES BUT STANDARD ROLL IS TO LARGE, END PIECE WILL NOT CLOSE. I ASK YOUR CUSTOMER SERVICE REP, HE COULD NOT GET THEM. AS IT STANDS NOW, I BUY STANDARD ROLL AND THROW AWAY HALF THE ROLL SO IT WILL FIT IN READER, NOT GOOD...
Drew Rogers at GoKeyless has provided great support. Thank you, Drew, for your help getting these confounding devices to work, I really appreciate your time today.
As a senior citizen who has just moved to San Jose, CA to work as a House Director at Delta Gamma (where they have installed your 'keyless system') I was OVERCOME (as ALL seniors ARE with technology!) with the complexity of trying to understand how it works. Jonathan came to my rescue! He used language I could understand and VERY PATIENTLY walked me through the steps needed to prepare the locks for the holiday house closures! He was a real 'prince'!
As I become more familiar with the incredible benefits of your system I won't hesitate to call him beck for help! He is a REAL ASSET TO YOUR COMPANY!
Sincerely,
Dianne McDonald
House Director
Delta Gamma Sorority
San Jose, CA
I could not get the DL Windows to download on my computer correctly. After contacting customer support, Thylaar was quick to figure out the problem as well as very polite! Thank you!
Overview
GoKeyless has a rating of 4.3 stars from 481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Miamisburg, OH
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Business History
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members