I had the pleasure of working with Jason who took care of my needs and made me laugh as well! Happy to do business with this company because they understand the importance of my business process.
I own a few gyms and utilize the Trilogy DL1300 lock sets, they are flawless and in my opinion the best lock for my gyms. I had a small issue with one of them just a month short of 2 years of ownership and inquired with gokeyless about the quickest way to get functional again... I spoke with Matt in tech support and he HANDS DOWN went waaayyy out of his way to make sure that I was up and running literally within an hour of my 1st contact with him. Gokeyless.com has a raving fan and customer for life! I have never had a customer service experience with any other company go so smoothly and had them become seriously concerned, as much as I am to service my customer base and keep my gym members able accessed to the gyms! 100% HIGHLY RECOMMEND THEM!
It was a pleasure working with Skip to get my locks programmed. He did a fantastic job guiding me through the setup process. I highly recommend working with Skip!
We ordered an Alarm Lock DL6500 from GoKeyless.com order # SO*******. It was described and advertised as a new lock. When we received it, the handles were the wrong size and could not be attached because they hit the door. GoKeyless then sent us some clearly heavily used handles to fix the problem but those where the wrong model of handle to fit our particular lock. They then said they would have Alarm Lock send us yet another set of handles. Before those could even arrive, the lock failed and trapped me and some of my employees in our office. We could not open the lock with a key, nor with a door code, nor from the inside or the outside. We had to call in a professional locksmith to get us out. At this time we found out that the lock was indeed not new and in fact a rebuilt product. And that pieces of the lock had broken off causing the failure. We have tried to get this resolved through our sales rep but he has been ignoring and even admitted over the phone to deleting emails regarding this issue. With our last correspondence, he (our sales rep) said he had forwarded my email to his operations manager to handle but we have not received any more correspondence as of yet. If a fire were to have broken out at that moment me and my employees could have died do to their products failure.
Had programming issues with the DL Windows Programming Software. Contacted Customer Support and Matt, our service representative, got everything quickly straightened out.
Thanks Again,
Alan
I needed to order a special replacement lock from GOKEYLESS and it was SO easy! Jason Karrick was absolutely wonderful to work with and made sure that everything was perfect before ending our conversation! I would, and will, recommend GOKEYLESS and Jason highly for their personal service and quality products! Thank you!
Aaron was fast and efficient in processing my order. Helpful and friendly! I am a new property manager and was unsure on the process of placing an order. Aaron made it easy!
Tom was very patient with us and stepped us through every detail in getting everything synced between our lock and data transfer module! Excellent job Tom, thank you.
Thanks to Tom in the technical support department he made programming the locks a breeze. Thank you again Tom for your wonderful service.
Wacca Wache Marina
Matt was great and very patient as I learned how to program everything. He assisted me with the purchase and was very informative about what I would need based on what I told him.
Overview
GoKeyless has a rating of 4.3 stars from 481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Miamisburg, OH
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Business History
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members