I bought my DL1300 lock 2 years ago. I never thought it worked properly. I talked with several people in you tech support group and everyone told me it was fine or to replace the battery. I replaced the battery 3 times inside a 5 month period. The lock would work part time for a few days and then the same thing would happen. I could not upload data to it and the bottom half of the numbers on the lock worked sporadically. I finally was able to talk with Tom. He diagonised the problem has a defective board behind the keys. He said the warranty would be close to running out and suggested we take the lock off to see if it had expired. Fortunately for me it had not yet expired. I paid to have a new lock sent over night to me and Tom ensured it left your facility that day. The next day I was lucky enough to talk with Tom again. He helped load the data to the new lock and I installed it. The new lock beeps at every key entry on the pad and the original one never did. I assumed it was working properly but actually never did. Without Tom's assistance my lock still would not working. Thank you had great job.
As we navigated through COVID and 2 years into owning my new business, My control panel locked up and I could not control my entry locks other than by only using a Key Fob, I sent a message through the phone system at GoKeyless but found the best way to get help in these times was through the email system. I feel that I am "Old School" and prefer to talk with an individual live, however with COVID and with so many working remotely, this would not be easily possible. DeAunte, with Tech support reached out an helped as we figured that the Gateway was faulty. GoKeyless Returns Dept sent a return shipping label and sent two different replacements that were sent but not received by no mistake of their own. I finally spoke in person with Zach T. And we figured out the issue. Zach took personal care that the situation would be resolved. Afternoon receiving the new Gateway, Zach is also connecting me with Tech Support in order to make sure that my system is up and running properly, once and for all. Thank you again Zach and DeAunte for your help up to this point. Bill Chappie w/Studio 900 Salon & Spa. Cincinnati, OH.
Although we got off to a somewhat rocky start, in the end Tom Johnson was extremely helpful and walked me through the process expertly.
Tyler did a great job helping me get our system up and running. He was very clear, thorough, and avoided "insider jargon". Highly recommended!
Jordan did a great job of assessing my problem and moderating the support call with the manufacturer. All fixed within 10 minutes. Thanks!
These locks allow us to manage our motel from a distance. The service with Greg, Drew and especially Victoria was great and thoughtful.
Adam Miller is a pleasure to deal with. He provided timely and helpful feedback to all of my questions.
Don B.
Skip did a great job troubleshooting our lock and was able to get us all setup and running on Vera home.
I tried to do programming myself... and FAILED. For Hours. But Skip from tech support, always comes through. Took him 5 mins to do it, super helpful.
Great phone support from Trevor and Tyler. Its best to schedule a call time though - would be nice if that was a bit faster, otherwise great service.
Overview
GoKeyless has a rating of 4.3 stars from 481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Miamisburg, OH
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Business History
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members