I've had my locks for a while now and GoKeyless always is ready and willing to help me with my programming questions. Most recently, thank you Matt.
I have ordered many locks from Gokeyless. Mike Walker is always helpful, and gets me exactly what I need.
We bought two dual sided keypad deadbolts. We liked the fact that the items were mechanical (requiring no batteries). We hadn't considered that the keypads are not lighted. This might not be too problematic once you are familiar with the code you set. You can feel the buttons you'll need to push in the dark. Otherwise you'll need to leave a porch light on (which for us means 16 walkway lights also). The deadbolts are high quality Japanese made but the instructions remind me of old "made in Japan" poorly translated text. They are confusing. The only other problem arises when you purchase the "EZ Mount" which costs $20 more. The "EZ Mount" prevents you from having to drill another hole in the door to connect the inside keypad to the outside keypad. The escutcheons that are parts of the "EZ Mount" are black. In our case all the hardware on the door is bright brass. The black escutcheons are ugly. These should match the chosen finish. The bright brass keyed deadbolt we replaced had matching escutcheons.
Tyler walked me through the steps to set up my equipment. He watched while I did it, and he was patient in answering all my questions.
Great service. They responded to all my questions helping me pick the right system for me. Thank You!
I purchased a double sided lock model codelock 5000 electronic from go keyless and a matching aluminum box for gate both recommended by Curtis for 500.00. I have the box welded on gate and schedule locksmith to install. I take off work to meet locksmith at house only to find they sent mismatch box and lock. Box is 2 3/4 and lock is 2 3/8. I call go keyless furious because now I will have to pay to have locksmith apptmt again. Gokeyless agrees to overnight the correct 2 3/4 cylinder. I reschedule locksmith for three days later. 2 3/4 cylinder arrives, Locksmith arrives, and after taking everything apart to install, lo and behold, it is not the correct model for my lockset.It is not made by same manufacturer, is wrong size plate where tongue goes and spindle is much too small. The spindle is completely a different size by a long shot. I call go keyless furious again. They offer to overnight to me the correct cylinder 2nd time but now I have to reschedule locksmith and take off work a 3rd time to meet at house. I demand a 250.00 discount on my 500.00 bill because of the extra costs to me for locksmith visits. They begrudgingly agree to a 100.00 credit to my bill. Tom at extension 125 is the person I dealt with. He was the third person I had to speak to. First Curtis, then Craig, then finally Tom. They are nice people but buyer beware.
Matt was very helpful and knowledgeable in helping me get my lock back up and working! We were able to get going that same day!
With Skip's help we have been able to set up our locks with ease. He has been incredible patient and helpful during the process.
Thank you so much, Matt, for helping me program this new lock. We found out together that we are both "trainable". I appreciate Matt's patience.
Johnathan gave excellent service. Five stars all around. Thanks. He was knowledgable, and very easy to work with. He gives the company a good name.
Answer: Very Easy! I've had nothing, but the best experience with customer support! All my questions, including technical questions were answered very people and completely. Please contact GoKeyless for yourself, before you make a purchase to see how great they are!
Answer: That's a good question. I believe they are legitimate company is we've ordered some products from them and gotten them. Where they're not, is there customer service or lack there of. If you have another option I purchased there. We've been going around and around for about four months now trying to get Products, return defective products, and finally get a refund. If you can avoid them and go to somebody else I certainly would.
Answer: We had a similar problem and contact each leg directly. They were more than helpful and allowed us to get a defective code so we could make an attempt to return it to the company we purchased it from, go Chi less.com. The manufacture was fabulous it was go Chi list that I would shy away from
GoKeyless has a rating of 4.3 stars from 481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.