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GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.
Very helpful and knowledgeable rep helped me assess my needs and ensuring I ordered the right items to solve our lock needs
I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere. -Rudi
I purchased a keyless entry system for a considerably amount of money. At the time we contacted their rep to let them know why kind of door we were working with and the swing direction. He let us know what extras we would need for the door for install. Turns out he sold us the opposite of what we needed and no instead of sending me the right parts and having me return the incorrect ones we were told we could either pay a locksmith to reverse it or purchase the correct parts and ship them to us at our cost and then pay again for shipping to return the incorrect ones and then we would receive our credit. So basically I have to pay shipping 3 times and advance more funds to get the correct parts on an error they receive to be accountable for or correct with a customer service approach.
Date of experience: January 19, 2011
I had a company stop in my office and give me an estimate to install a key less entry system and gave me a very expensive quote. I went online and Donald was very helpful in getting me everything I needed to do it myself. I don't have the equipment yet but the ordering experience was very well done.
Date of experience: January 15, 2019
The staff at GoKeyless.com are wonderful! I ordered 100 key fobs for new tenants and UPS lost my package! I contacted GoKeyless and they worked quickly to file a claim. Yvonne from the shipping department contacted me every other day with updates. She went out of her way to keep me at the top of her list. Yvonne then went to the manufacturer to get me a new shipment with expedited shipping. I can't give her enough praise! Sandy RU Living
Date of experience: April 30, 2015
I had the pleasure of working with Tyler who understood that I truly was not computer savvy or technically inclined as a lot of people are. He talked me through where to plug in the different wires to my router and to the Vera Edge box etc. He was patient and understanding and explained every move that I needed to make. He was able to login and guide me along through the steps of activating my door lock with the Vera Edge Home Controller. I was truly fretting the entire process but Tyler removed my doubts and handled everything efficiently and effortlessly and before I knew it, my door lock was being controlled from my computer. I cannot thank him enough for his support and his expertise! My life was made easy with GoKeyless Support! Thanks again Tyler!
Date of experience: September 2, 2015
I was having problems with the initial installation of our GoKeyless System. I called the tech department at GoKeyless and spoke to Tom Johnson. He was not only able to solve my problem but he did so in a polite and informative manner.
Date of experience: April 16, 2015
I bought a few items from go keyless. They pretty much up sold me on items I didn't need and didn't work. I contacted my sales representative Aaron and he didn't even bother to resolve the issue. Unfortunately they are the only place that sells Adam's rite assault abloy to end users. I need to return the item that doesn't work and I was told because it was installed that they won't take it back. I explained to them that I assembled it on my desk to ensure the pieces fit correctly which one item didn't. So I'll be buying from a different place with better customer service.
Date of experience: October 4, 2017
We purchased the Programming and Support item with our lock. This was a very worthwhile purchase for us, especially since it was our entry into the keyless lock world. Matt was quickly available to answer our questions with setup and he was available to assist with resolving some of our internal network configuration to allow a secure server and workstation installation of DL5.
Matt also provided a custom training session for the DL5 software and lock features which allowed us to get off the ground quickly and setup our specific building needs.
We appreciate his expertise, availability and patient style.
Date of experience: October 2, 2018
I was unable to discover the wireless gateway on my network. Called in to GoKeyless tech support, left my phone number. They called back within the hour, connected to my PC, helped me find and solve the problem. Thank you!
Date of experience: September 8, 2016
Tech support was very helpful. Kyle walked us through the solution step by step. He was determined to help. I appreciate the fact that they got back to me when the said they would. Excellent customer service. Thanks again Kyle!
Date of experience: February 14, 2017
Thanks to Matt for guiding me to the perfect product for my residential application. He was very knowledgeable about the products and could steer me away from a pointlessly expensive option to the lock I really needed.
Date of experience: February 3, 2020
Will never use this company again! We ordered one lock and sent us two and charged us for two. I asked how to fix this, and they said they would send me an email with how to send the extra lock back, but they never did this. We are a very busy entity, and the last thing we need on our plate is trying to correct this company's mistake, and then jumping through their hoops to get our money back, go through the hassle of sending the extra lock back. Save yourself the trouble and don't use GoKeyless!
Products used:
Combination door lock
Date of experience: July 20, 2021
Skip was assisting me with the Unlock key for our key fob system. Schlage told me it would take 24-48 hours - but Skip was able to assist me and I received this code just now. Such a life saver - it was huge for us to get the code so quickly!
Date of experience: August 31, 2016
Thank you for hiring exceptional employees. Tom was able to fix my problem. He was very helpful! He even checked to make sure I wouldn't have future problems. Our company is very grateful for his time and assistance!
Date of experience: May 10, 2016
I had been searching the internet for a couple of weeks about wifi door locks. Still had a bunch of questions. I called GoKeyless and talked with Craig. He answered all of my questions very thoroughly and in a manner that was easy to understand. When I ordered, it was very quick and easy. Got my locks in less than a week.
Date of experience: October 5, 2014
I needed to fill an order as the function was the same as the previous order I had made with Tom five years ago. I was quite pleased that my order had been preserved saving me time in investigating. Please know that Tom was invaluable in guiding me on my first, that caused me to bookmark you and him.
I'd say I love you guys although it's tough as your from Ohio.
Thanks for all your help
Michael Reid
Date of experience: May 9, 2018
GoKelyess has a great crew with a very patient and helpful support team. The customer service is note worthy. My support tech (Thylaar Wolfe) saved the day for me today by recovering my account information so that I did not have to start from scratch. Thanks guys!
Date of experience: September 8, 2015
I have worked with Victoria 3 times for 2 properties over the last year. She has always been extremely helpful, responsive, and friendly throughout the entire process. She has worked with me for each situation/need and helped me to decide the best action to reach the end goal. The locks have been very user friendly, reliable, and the service is top notch!
Products used:
Kaba Door Lock and service for managing the lock for rental properties. The 3 year warranty is very reasonable and the lock is reliable.
Date of experience: November 30, 2021
I talked with Skip on the phone today with a long list of questions on how to use and adjust my Locks with the DL Windows Software. He is very knowledgeable and he was polite and concise. The Software is quite complex and not exactly user friendly, but Skip did a good job of showing me around. I am happy with the job he did, but I expect to call back because of the Software's non-intuitive interface.
Date of experience: May 1, 2017
I had a preliminary call with tech support while I was not on the premises of my installed lock system. We set up a future support appointment. But, it turned out that with a simple set of instructions, we were able to reset the handshake link between our lock gateway and our locks, and I was able to get the system back up and running again without the support appointment. Thanks for the help Matt!
Date of experience: October 2, 2017
Will NEVER order from this company again! Order some cameras and paid for 3 day shipping. Recieved one of two packages and called them and they said the other package never was shipped and they would 1 day it to me. Well after waiting 2 weeks I'm still waiting on the second package!
Date of experience: April 26, 2013
James Pickens provided great customer service on my order. I had questions about products that he was clearly able to answer and tell me everything I needed to order for my lock set to work. I would highly recommend James as your sales rep if you want a knowledgable and and friendly rep.
Date of experience: March 8, 2019
I ordered locks that were back-ordered and called to find alternatives in stock. Zach was exceptionally helpful and followed up with excellent options. The entire process was quick and efficient and Zack was knowledgeable and super helpful. Highly recommend.
Date of experience: October 12, 2021
It was a good training, but moved at a fast pace. Skip was a wonderful trainer and continuously asked if I had questions. He got me through it but I just thing, looking back on it, it could've moved a little slower or had a reference form to go by. I didn't have time to take notes but Skip was wonderful!
Date of experience: March 7, 2017
Donald helped me to get the best locks even cheaper than the ones I was looking at. I explained all I was looking for and researched for me and found ones I didn't even see for a cheaper price. He was a big help, saved our Fire Department a lot of money and even answered any questions I may have or had. I will be directing others to this company for their business.
Date of experience: September 18, 2019
I had placed an order nearly 3 years ago for work and wanted to repeat that order. Jason located the order, quoted the price and the order shipped before the day was over. Paperwork arrived in my mailbox and I was done! Fast, easy, courteous. What more could I ask for?
Date of experience: December 12, 2013
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
