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GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support, and great job. GoKeyless ranks 1st among Locksmiths sites.
Very helpful and knowledgeable rep helped me assess my needs and ensuring I ordered the right items to solve our lock needs
I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere. -Rudi
I've had Gokeyless for a few years now, on several of my properites and I absolutely love it! Anytime I have an issue they are here to help the entire way. My locks keep locking my residents out and I couldnt figure out why. So, I called, set up an appointment and Skip called me and fixed it all! Thank you so much Skip! I was almost to the point of pulling out my hair so thank you for saving, not only my keyless locks buy also my curly locks! If you haven't purchased them, your missing out on an incredible system!
Date of experience: May 16, 2017
My experience with GoKeyless has been exceptional! I had an issue with some locks I ordered and needed the strike plates swapped out. The crew at GoKeyless worked with the manufacture to make the changes I needed for install. I can't thank GoKeyless enough! They saved the day!
They have earned a customer for life!
Products used:
Schlage NDE80
Date of experience: April 19, 2019
Matt from Support did a great job of addressing my issue and resolving the problem. My only reason for not giving a five-star is that it took me over a week to get my issue resolved because I wasn't able to speak with someone for that long.
Date of experience: September 20, 2017
We like the original lock RTS-Z-EX V8. 2. 11 so much that we purchased 3 more. The tech support staff was excellent. The installation was done by one of our staff members in one day. We will be adding more of these locks to our facility.
Date of experience: June 19, 2018
Arrived at the site looking for a keyless solution for an office in NYC, and after chatting with Donald, him going above and beyond to check for stock at the warehouse, we settled on a Schlage keyless lock with key fobs. Super knowledgable, super friendly, and I'll be reaching out to him when we need to grab more of these.
Thanks again!
Date of experience: November 18, 2021
I needed two replacement lock nuts to electronic locks I purchase several months ago. I spoke with Mike and after describing the situation had the replacement parts sent that day free of charge. His prompt service and understanding of the parts made the smooth and simple. Thanks Mike!
Date of experience: June 9, 2017
Initially called with a question about the schedule feature, question was answered and follow up phone call was scheduled to answer any other questions and walk me through the program. On the follow up we shared screen and both of my major questions were answered. Tyler helped me on both occasions and seemed very knowledgeable with the software.
Date of experience: February 16, 2016
Steve:
Great job with regard to my keyless lock. Appreciate your patience in making me a happy owner of a lock that operates with remotes.
On a scale of one to ten; you earned a 20.
Regards,
Nicholas
Tip for consumers:
Patience
Date of experience: June 3, 2015
Great lock & software, but when windows updated, the software could no longer find the SQL database. After emailed suggestions failed, Matt scheduled a time with me for remoting into my computers & solving the problem. Great support, once I was able to get them on the phone. I do wish the software included a parameter for what date period our access cards are usable, so that I wouldn't need to manually enable & disable them. Some of our users only need access during the summer, for instance, & it would be nice if I could enable the lock to deny access to some cards outside of those dates. As for the customer support though, great service Matt, thanks.
Date of experience: November 10, 2017
Patrick Brunsman is a special kind of customer service guy. The site shows UPS as only shipper and I said we don't have it up here and USPS is much cheaper. He says hold on a minute and comes back and says they would be glad to send it USPS for me. I was very excited as you cannot get Amazon to mail these things to you at all. Great Place to do business and the locks were shipped the next day. Thank you Patrick.
Date of experience: February 28, 2019
The attention and assistance received from GoKeyless tech support was awesome. Training started on time, product knowledge was excellent. Our assigned technician Kiel was professional and supper friendly. I strongly recommend GoKeyless, from the purchase of the locks from Jason to software download, and training.
Date of experience: February 9, 2017
Rob Faulconer - Sales Manager for GoKeyless is extremely professional and attentive to his clients. I appreciate his immediate attention to detail and his willingness to go the extra mile for customer. He goes above and beyond in all situations and will always come back to you with a solution.
Date of experience: October 5, 2016
GoKeyless provided a seamless order process and way above average customer service. The sales team helped me get the best storefront door lock, the Trilogy DL1300, for our company's needs in a price range that fit our budget.
Thylaar was great in tech support and helped me better understand how to program our lock holding my hand every step of the programming process. All in all the entire process from ordering, installation, and programming was pretty quick, easy and painless. Thank you very much!
Date of experience: April 11, 2016
We have a Kaba Simplex 5000 with nob handle on our outdoor gate. We tried to change the combination recently and discovered the lock was malfunctioning. After speaking with Kaba they deemed the lock faulty. Lucky for me Zach Tracey from GoKeyless made it easy. A new lock is on the way and Zach sent a return label so I can ship back our current lock when the new one arrives. One thing to note is you do need to pay for the new lock and you'll be refunded for the old one after you ship it back. I'm just glad the process was fairly simple and that I'll be getting a new lock soon! Thanks Zach!
Date of experience: December 11, 2019
I had a need for a key less entry lock handle for an outside entry door that would be durable and support 10 Plus users. The first lock I choose was a $500 plus dollar lock that would have required a $499 dollar software package to support. Craig Grisez steeped in and asked what my needs were. He immediately responded with the perfect option the was $200 plus dollars less expensive and explained that it was all I would need. That's customer service at it's finest!
Sincerely,
Jim Gomillion
Regional Vice President
The Parts House
Date of experience: August 12, 2014
I found that the Team at GoKeyless provide great pre- and post-sales support. In particular, I worked with Kenneth Blizzard to determine the best lock for my needs and then with Zach Tracey when I found that one of the locks wouldn't fit my 100 year old door and had to be returned. Both individuals were knowledgeable, professional and provided me with the information I needed immediately. I'm pleased with their products, their support and their service and will continue to reach out to this company in future.
Date of experience: July 8, 2019
We are a local Security Systems Agency and we had a recurring issue with a recently purchased access control system. Steve is very knowledgeable and resolved our issue, immediately. A business model to emulate...
Date of experience: December 5, 2019
Jonathan did a great job in helping me finish the set up. He was very knowledgeable and explained every thing to me and gave me several points in the daily operation. He was very patience and used good customer skills. Thanks for a job well done
Date of experience: December 20, 2019
Through no fault of theirs, the product I received was defective. After multiple attempts to get the manufacturer to honor their warranty, Tom at GoKeyless stepped in and made it right with no hassle and at GoKeyless' expense.
Before I contacted Tom, I told the manufacturer that their policy was clearly not designed to delight customers and make friends. GoKeyless delighted me and has made a friend!
Date of experience: January 15, 2016
From the start gokeyless knowledge of the many choices of locks and what would fill my needs was amazing. The follow up answering my many questions and prompt shipping was a pleasant surprise.
Skip at technical support made programing and understanding the features of my new locks very easy to understand. Gokeyless excelled in providing excellent customer service
Date of experience: March 24, 2017
I met with Skip of technical support today and he was extremely helpful in setting up the program for our locks and explaining the in and outs. Jason and the other tech folks were also very supportive and helpful
Date of experience: April 11, 2017
I am so thankful for the service I just received from Tyler this morning! I am in the process of installing a Trilogy T2 DL2800. The idea of a timed access keyless system is completely new and extremely intimidating to me. Tyler was so patient and helpful in answering all of the questions I had. The entire call must have taken less than 10 minutes. I wish I wouldn't have spent hours trying to figure it out myself! THANK YOU TYLER! I really appreciate your kindness (and again patience.)
Date of experience: September 21, 2015
I was having trouble with the programming of a new key-less lock called tech support and received a call back within an hour. The tech was knowledgeable, patient and stuck with a difficult problem till was solved. Your the man Skip!
Date of experience: September 1, 2016
While I was completely overwhelmed with the process at the beginning, my tech support call that helped me set up the whole system was phenomenal. It was quick, and I am all set with our new locks at our country club!
Date of experience: February 26, 2018
GoKeyless will send you an excel to complete and they will do the programming for you to just download... that is awesome! Skip in tech support was super sweet and helpful... thank you Skip (you rock)!
Date of experience: November 1, 2016
Our company specializes in distributing commercial locks and offers a comprehensive turn-key solution that ranges, from small backyard endeavors to government security, multiple apartment complexes, and complete hotel solutions.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
Our story began…
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
