• GoodRx

GoodRx

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Overview

GoodRx has a rating of 2.3 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoodRx most frequently mention customer service, coupon price, and discount card problems. GoodRx ranks 343rd among Coupons sites.

  • Service
    72
  • Value
    73
  • Shipping
    18
  • Returns
    18
  • Quality
    54

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
24
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How would you rate GoodRx?
Top Positive Review

“GREAT”

John H.
4/28/24

Big semi-easy saving at C.V.S. Massachusetts locations. Sometimes the cashier acts like it is bothersome to lower the insurance cost to the NICE Goodrx price. I Think this "coupon shamming" is taught to them through corporate culture. Maybe they drank the (C.V.S.) koolaide. But you have to stand your ground so they lower the cost.

Top Critical Review

“Hot garbage”

Dream World Ascension g.
9/15/24

This is the sh1ttiest telehealth someone could ever receive. I contact Goodrx care to get a simple refill for a topical clindamycin solution I use for my HS. IM ACTIVELY FLARING. I have already been diagnosed by a derm so I thought like any rational being would that I should just set up a consultation for prescription refill. I pad for the gold membership to get the 19.99 consult and waited for around 3 hours for a reply. After waiting all that time the nurse replied stating that they don't prescribe refills for antibiotics for HS which would only make sense if I was filling an ORAL prescription. MY REQUEST WAS FOR TOPICAL TREATMENT. I replied to the nurse and asked why. I asked or clarification hoping someone would work with me about how to best handle the situation. Instead I got ignored and was told to start general visit for consultation. I was assured by the phone rep. That I could get my fill through the general visit. I tried again on Saturday afternoon. So far now I've been charged twice for consult. I did not get reply from a nurse until 24 HOURS LATER asking me if I was told to start a consult under general visit instead of Acne treatment. HS IS LITERALLY CALLED ACNE IN VERSA and yet they cancelled my visit after I've already attempted for 36 hours to get a prescription fill. Even though I selected GENERAL VISIT, their system routed me to Acne consult and that's somehow my fault. I contacted good rx again and the rep told me she would escalate the issue to a doctor for a second look. I literally get a message from them restating that I should've done a general visit and to try again but choose a more "vague" symptom for the system to route me to right place. SYMPTOMS ARE VAGUE. That's what the f*xck a symptom is. Goodrx is hot fxcking garbage. How are you holding a customer responsible for the system YOU put in place and then keep suggesting that they get charged 3 times in a row when you could just HELP THEM. Or at least, instead of cancelling their visits after making them wait days for a reply, create a system where they can be routed to he correct place and receive treatment? It doesn't matter if the refund is coming back in 10-15 days. What if that's my last 60 dollars for the week? The complete negligence and lack of care Goodrx showed, I will never use them again. Absolutely fxcking disgusting and disrespectful. Just so y'all can get kickbacks for referrals. I hope you ROT.

Reviews (604)

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Reviews that mention popular keywords

coupon price (25) customer service (32)
Thumbnail of user rms3
North Carolina
10 reviews
28 helpful votes
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February 12th, 2018

In general the American medical system over charges for all products and services. Good RX is the best comparison shopping tool for both the over-the-counter and prescription pharmaceuticals. Most people have never considered comparison shopping for Medicine which is a grave mistake if the money's coming out of your pocket. I'm looking at one simple tube of ointment that ranges from $99 the $423 in my coastal North Carolina market. Please note that you generally are not able to combine these cash purchases with Insurance coverage. Whenever I can't get a great purchase referral from good RX I look two the website affordable drugs for overseas and Canadian purchase of the equivalent generic item.

Thumbnail of user libbyh6
Delaware
1 review
2 helpful votes
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April 24th, 2018

I paid 80.00 for an RX last week. Hubby got out the Good RX card he had picked up at a grocery store and took it back to the pharmacy. The pharmacist gave him 70. Cash back, no questions. I am not affiliated with this company in any way.

Thumbnail of user bobr23
Pennsylvania
21 reviews
85 helpful votes
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April 2nd, 2013

I've been using this site for about a year and have saved a lot of money. This is not only for people but also pets, that's how I found it. My one dog is on phenobarbital due to having seizures. The monthly pharmacy prices ranged from $17 to $32 a month. That gets a little expensive on a yearly basis. NOW I pay between $7.15 to $9.47
The drug industry is like the stock market, it fluctuates monthly. No gimmicks here. Just find the lowest prices at your local pharmacy and print out the coupon. Check it out, I think you'll be pleasantly surprised.

Thumbnail of user adamc127
New York
1 review
2 helpful votes
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August 4th, 2017

Goodrx is fantastic. Countless times goodrx has been much cheaper than what my insurance covers, sometimes even by $50 for a single prescription. I don't remember how I stumbled upon it but I'm glad I did.

Thumbnail of user laurindad1
Ohio
1 review
3 helpful votes
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August 2nd, 2019

I don't know how they did it, but GoodRx offered me a price that is one-fourth of what my insurance company quoted for on a medication that is commonly used because of its effectiveness. However, not all drugs are discounted that much, and you need to shop around online for Good Rx coupons offered by specific pharmacies. The effort is well worth it.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Laurinda! That is great. So glad to hear we had a price one-fourth of your insurance cost!

Thumbnail of user heathers215
Wisconsin
1 review
3 helpful votes
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March 11th, 2018

I think pharmacist try to refuse the prescription discount. Also Im not sure if every time before you pick up a prescription you have to check the GoodRx website for a price then call your pharmacy and give them all those important numbers again on the card. I am pretty sure that the pharmaceutical community wants to end this program, use it while you can. Things are going to get worse.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi there - we actually work closely with pharmacies, and they support what we do. If you ever have an issue, email help@goodrx.com

Thumbnail of user katev32
Colorado
1 review
0 helpful votes
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July 2nd, 2019

Love GoodRX so glad my friend told me about it. It has saved me hundreds of dollars on my medications. We do not have drug insurance other then Plan D which covers hardly anything. Had a issue because Walmart was going to charge me more then my GoodRx said. Called good RX and Raymond called the pharmacy, He got it down 27.00 more and told me he was contacting head office regarding this. Still saved over 200.00 on the script. When you call Good RX someone helps you immediately, no pushing tons of buttons to get help.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Kate! Thanks for taking the time to share your experience with GoodRx. So glad to hear we were able to assist in receiving a lower price as well as helping out at the pharmacy!

Thumbnail of user elizabethp256
Kansas
1 review
37 helpful votes
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August 28th, 2018

Received my 30 day free trial card. The web site quoted the discount price. Went to my participating Pharmacy and GoodRx would not approve the price quoted on line. Spoke to 2 different GoodRX customer service representatives. First one young inexperienced, told me what she was probably reading off a sheet. Asked for a supervisor (Isaiah) Extremely rude, cut me off during asking questions, and when I would cut in to ask ask a question l was told I was being difficult.? It appears they are programmed, and if you ask simply questions they don't know the answer too you all the sudden become difficult and they want to end the conversation. I rarely send reviews but this one is truly price false advertising and horrible customer service.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi - GoodRx Gold prices are right, and if there's an issue, we're happy to take care of it and make things right. Our contracted rates are clearly published and if we're wrong (which rarely happens, if ever), we'll be sure to make you happy somehow. Will you please email help@goodrx.com so we can resolve this?

Thumbnail of user josee416
Texas
1 review
2 helpful votes
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February 2nd, 2023
Verified purchase

I got the gold subscription and decided to do an online medication refill since I need it bad since I'm working nights for a month. Asked me about my symptoms and didn't ask anything eles she went straight to me having to go to er or urgent care. I've gone before for blood pressure and I don't feel anything. So I ended wasting money on top of not getting my prescription refilled when I really needed it.

Service
Value
Quality
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We’re really sorry to hear that your GoodRx Care experience was not the best, Jose. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through our message center and we'll be more than happy to help.

Thumbnail of user robertn93
Ohio
2 reviews
0 helpful votes
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July 3rd, 2016

I used good rx coupon for the first time today and it worked great. After the Meijer pharmacy ran coupon thru it came up about three dollars cheaper than expected. This site save me almost $ 80.00 over what I was going to have to pay thru mail order with my insurance. I will defiantly check this site before fill any rx.

Thumbnail of user harietn
Virginia
3 reviews
3 helpful votes
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May 20th, 2017

We have a large dog with congestive heart failure who requires several expensive drugs. GoodRx was a lifesaver for him. Drugs that are $80 I got at $15. Kroger took the coupon for a canine but Walmart won't so I guess I'll be moving my prescriptions to Kroger.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

:)

Thumbnail of user jg626
Massachusetts
2 reviews
3 helpful votes
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September 30th, 2021

Bizarre.
Order 2 pairs of glasses.
No comms except fluffy emails.
10 days post payment still no sign of shipment.
I am sure all this is fun over there but weird expectations for customers.
Would be better to say don't hold your breath for the glasses after you order.
Unless you are a flamingo. That is the theme of their customer emails.

Tip for consumers:
No need to be in a hurry. These guys are not. LOL

Products used:
Bizarre.
Order 2 pairs of glasses.
No comms except fluffy emails.
10 days post payment still no sign of shipment.
I am sure all this is fun over there but weird expectations for customers.
Would be better to say don'd hold your breath for the glasses after you order.
Unless you are a flamingo

Service
Shipping
Thumbnail of user joannc315
Georgia
1 review
2 helpful votes
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May 23rd, 2022

My husband and I save 30% on our prescriptions every month. Publix was charging $183. After seeing the TV ads I thought I would see if this was real. I downloaded the app and checked the prices of our meds. I found that by switching to Kroger and using the app we could save $56.90. That's real money to us. Now our new pharmacist at Kroger automatically checks between our insurance and GoodRx and uses which ever is lower. Thank you Kroger and Good RX. Our insurance company and our former lazy pharmacist should be ashamed of their price gouging practices. It's real folks.

Service
Value
Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Glad we can help you save, Joann!

Thumbnail of user leslieg47
California
2 reviews
4 helpful votes
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May 16th, 2017

Absolute CRAP. Don't waste your time. It is better to approach pharmacist and tell them you have no insurance. Ask if they can apply any discount coupons for you. Usually they are very nice about it and get better prices than goodrx anyway.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Happy to help. Email help@goodrx.com

Thumbnail of user mikem1723
Pennsylvania
1 review
1 helpful vote
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December 28th, 2019

My normal cost is $233 per refill of my medication, I've never used good RX before. I downloaded the coupon and took it to my local Giant Eagle and got the same refill for $11.33! Amazing I had zero trouble and they filled it super fast I highly recommend this app, just do your homework and call around and see who takes it it's that easy.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Mike! We are so happy that we are able to help you save on your medications. Please let us know if we can help you with anything else in the future.

Thumbnail of user anthonyk48
Texas
1 review
1 helpful vote
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April 9th, 2016

I have used GoodRx a number of times. It may not be convenient but it has saved me money. Only once at a Meijer did they have an issue with using the card. Just yesterday we got a prescription that was $122 with our insurance (have not met the deductible) for about $17. It pays to ask.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

If you ever have issues using a GoodRx coupon, just let us know and we can help. Pharmacies are usually contractually obligated to accept GoodRx coupons. Email help@goodrx.com. Thanks.

Thumbnail of user bethanyp26
Virginia
1 review
2 helpful votes
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July 27th, 2019

I have a very Critical Chronic condition and lost my job as a result. Good Rx coupons have saved me a great deal of money when insurance would not cover scripts. Great company. These guys are life savers!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Bethany! Thank you for taking the time to share your experience. So glad to here we were able to help you save.

Thumbnail of user michaelh203
Pennsylvania
1 review
9 helpful votes
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January 8th, 2016

I first used GoodRX just over a year ago and was surprised at the savings even when compared to my insurance, it made sense to pay out of pocket and use GoodRx. Then I tried to use it again for a different script and the experience was totally different. I went to three pharmacies and none would honor the GoodRx price. Now that I'm about to refill the first prescription, the price has nearly quadrupled and is now significantly higher than I can get through my insurance. I guess as many have stated this is hit or miss, but don't be surprised if you are in for a poor and embarrassing experience at the counter.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Michael - sorry for your difficulties. GoodRx only provides coupons that are based on actual contracts with pharmacies. If a pharmacy is refusing a coupon, it's most likely because the pharmacist either doesn't understand how to process our coupon or doesn't want to provide the discount to you despite our contract. 99% of folks who use GoodRx don't have any issues, and when someone contacts us (info@goodrx.com) we can almost always resolve to your satisfaction. Again, sorry for your issues, but we'd be happy to help resolve it if possible.

Thumbnail of user carln314
Georgia
1 review
0 helpful votes
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September 12th, 2023

Signed up for GoodRx gold at $9.99/mo and Gold home delivery of prescription for $12.40. $2.40 more the Walmart, but no waiting in line so worth it. Last thru 3 automatic refills then without notice billed $86.40 for same meds. If you go to pharmacy you can decline prescription if too expensive. GoodRx charges beforehand, so no opportunity to decline. Moving to Amazon.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We understand your frustration and confusion, Carl, and would be happy to look into this. Please give us a call so we may begin our investigation. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Thumbnail of user marisas31
Michigan
1 review
8 helpful votes
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January 6th, 2020

Often times the prescription price isn't anywhere near the coupon price and the company doesn't seem to care considering it would be an easy app edit to add a "send feedback" so they could make an attempt to correct the price difference. It says to have the pharmacy call if it doesn't work but they they don't. It's a real hassle to switch your schedule 1 (narcotic) prescription when goodrx or the pharmacy are wrong. If they had a "feedback" option this review would be going there but GoodRx isn't great at automated customer service.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Marisa--We’re very sorry if you experienced trouble using our coupons at the pharmacy. Our Advocacy Team would love to look into this for you immediately and ensure this is resolved! Please contact us at 888-799-2553 and we will get started.

Thumbnail of user bobs573
Pennsylvania
2 reviews
4 helpful votes
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November 20th, 2018

My wife takes a generic med which costs (with insurance) $300.00 for a 90 day supply from CVS. Today we refilled that prescription at the same CVS pharmacy using a GoodRx coupon and the cost was $103.00! How great is that?!

Thumbnail of user bbs4
Mississippi
1 review
5 helpful votes
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June 14th, 2020

As a pharmacy Technician I can tell you this is a nightmare! I understand people want to save money and that is fine! But then we get the customers that are just doing it to save a nickel! It is time consuming and it takes away from us being able to fill a childs antibiotic that someone is waiting on! Also prices are not always what the app says and they yell at us! Hoping our pharmacy will eventually exclude good rx for good!

Thumbnail of user alexanderr37
Florida
1 review
4 helpful votes
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August 19th, 2016

Sometimes they take the coupon, most of the time they do not. Its a 50/50 chance at my local Walgreens.
If they always accepted goodrx, it would work out even better then insurance for me. Unfortunately this is not the case.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

If you're having issues using a coupon, please email help@goodrx.com so we can make it right.

Thumbnail of user marlonc7
Illinois
1 review
9 helpful votes
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November 16th, 2017

I wished it did work, lol. Printed off the discount drug coupon. Went to Walgreens and ordered prescription and gave discount drug coupon to when ordering. Went back next day and the price was the same as it was prior ($230 vs $91 Goodrx). Emailed Goodrx and they sent back 3 or 4 emails from different people that said the same thing. Basically that each pharmacy can choose to honor coupon or not. Guess what, none do. I tried Walgreens and then went to Kroger,,, nada, zip, zero, nope. I ask Goodrx to call Walgreens. Gave them all the details they asked for. Nope, no call. Just crickets. It really is too good to be true.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi there - we can help (and sorry for your experience so far). Thousands of people use GoodRx each day without issue. Can you email help@goodrx.com and we'll get back within a few hours?

Thumbnail of user susanl106
Virginia
1 review
8 helpful votes
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January 18th, 2016

I'm sorry all these other reviewers had negative experiences with GoodRx. Maybe the problem is their pharmacies. I just got a prescription filled that was quoted as $213 with my new insurance for $75 with GoodRx - and the Walgreens where I went was more than happy to use the coupon. Granted, it's hard to get excited about paying $75 when I used to pay $15 with my old insurance, but it's tons better than $213!

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Thumbnail of user douglash20
GoodRx R.
Typically responds within 20 hours

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