GoodRx has a rating of 2.3 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoodRx most frequently mention customer service, coupon price, and discount card problems. GoodRx ranks 343rd among Coupons sites.
This company responds to reviews on average within 20 hours
Big semi-easy saving at C.V.S. Massachusetts locations. Sometimes the cashier acts like it is bothersome to lower the insurance cost to the NICE Goodrx price. I Think this "coupon shamming" is taught to them through corporate culture. Maybe they drank the (C.V.S.) koolaide. But you have to stand your ground so they lower the cost.
This is the sh1ttiest telehealth someone could ever receive. I contact Goodrx care to get a simple refill for a topical clindamycin solution I use for my HS. IM ACTIVELY FLARING. I have already been diagnosed by a derm so I thought like any rational being would that I should just set up a consultation for prescription refill. I pad for the gold membership to get the 19.99 consult and waited for around 3 hours for a reply. After waiting all that time the nurse replied stating that they don't prescribe refills for antibiotics for HS which would only make sense if I was filling an ORAL prescription. MY REQUEST WAS FOR TOPICAL TREATMENT. I replied to the nurse and asked why. I asked or clarification hoping someone would work with me about how to best handle the situation. Instead I got ignored and was told to start general visit for consultation. I was assured by the phone rep. That I could get my fill through the general visit. I tried again on Saturday afternoon. So far now I've been charged twice for consult. I did not get reply from a nurse until 24 HOURS LATER asking me if I was told to start a consult under general visit instead of Acne treatment. HS IS LITERALLY CALLED ACNE IN VERSA and yet they cancelled my visit after I've already attempted for 36 hours to get a prescription fill. Even though I selected GENERAL VISIT, their system routed me to Acne consult and that's somehow my fault. I contacted good rx again and the rep told me she would escalate the issue to a doctor for a second look. I literally get a message from them restating that I should've done a general visit and to try again but choose a more "vague" symptom for the system to route me to right place. SYMPTOMS ARE VAGUE. That's what the f*xck a symptom is. Goodrx is hot fxcking garbage. How are you holding a customer responsible for the system YOU put in place and then keep suggesting that they get charged 3 times in a row when you could just HELP THEM. Or at least, instead of cancelling their visits after making them wait days for a reply, create a system where they can be routed to he correct place and receive treatment? It doesn't matter if the refund is coming back in 10-15 days. What if that's my last 60 dollars for the week? The complete negligence and lack of care Goodrx showed, I will never use them again. Absolutely fxcking disgusting and disrespectful. Just so y'all can get kickbacks for referrals. I hope you ROT.
I have goodrx app on my phone. When I look up prices, Walmart always tells me that price on my phone, is not what shows up on their computer. For example. I was at the ER today. I was given an antibiotic and pain med. The antibiotic on my goodrx app said $17.98 for ten tabs. Walmart, said they are seeing $29.32. I'm tired of these prices changing. I was told by an ER Doctor, that they have to honor what is on my app, but they don't. Other than that, goodrx has saved me money before.
Everyone in my family has attempted to utilize good rx in the past month or so without success. Every medication I attempt to use it for at Walgreens, they say; " we cant accepted good rx for this medication " I've got a lot medications as well, having stage 4 metastatic brain cancer. Other family members have yet to get it to work. Uncle with heart disease and mom with copd. Have had every medication they attempted to use it on declined. The only one that's had any luck is my niece Kate for her son's medication.
Hello Marc! We are so sorry to hear about the trouble that you have experienced at the pharmacy. We would be more than happy to look into this for you. We will just need you to please give us a call at 888-799-2553, in order to collect the necessary information to reach out to your pharmacy!
Tried using this for my scripts. I don't have insurance and tried using this card. I went to multiple pharmacies and no one honors it - why? Because it's bogus. Look at all the copy and paste replies from the "Douglas" Among Us. He's nothing but a puppet doing the bidding of his fellow con artists.
If you ever have issues using a GoodRx coupon, just let us know and we can help. Pharmacies are usually contractually obligated to accept GoodRx coupons. Email help@goodrx.com. Thanks.
I own 2 pharmacies, I understand the pricing of generic medications. If Good RX is saving you tons of money (which it may) you need to find a new pharmacy that isn't ripping you off. Look for independently owned stores. They have the power to change prices and are usually going to give you a fair price and not charge you $150 over the cost of the med, which is what happens when you see a big price drop from Good Rx. Why not find a pharmacy that will give you a fair price from the start? I'd love to hear from you, I'll give you a quote and let you know my cost of the med your inquiring about so you can get an idea of what a good price is. I'm tired of these stupid games.
Thanks for the feedback.
Used the printed out coupon at our local Walgreen and ot worked flawlessly! Thanks so much GoodRX.com! With out this coupon our prescription for a 90 supply would have bee $500, with Good RX it was $32. Will be sure to use again and share with friends and family.
JD
DFW
We are seniors and have prescription coverage. I take Fenofibrate 160 mg. A 90 day supply (both generic)
My insurance cost went up to $128.
I got it at Kroger with a GoodRX coupon for $17.91. It is terrible what they do to seniors.
Thank you GoodRX
Google and print out the other pharmacy coupons and Push the issue at the pharmacy. Of Course the pharmacists would prefer to charge a 30 percent co-pay of $1,300 (in my case, for one critical med), too bad. I printed out several coupons and stubbornly stood there until one coupon worked. Rhe line behind me was long and the staff fed up with me, but I won and dropped $1,300 down to $100. No, I refuse to pay astronomical prices for meds I must take daily. Push the issue and don't worry what others think.
All of our coupons are based on contracted rates at pharmacies and are used thousands of times every day without issue. If you're having a problem, we'd love to help - please email help@goodrx.com. Thanks.
Went to Winn Dixie pharmacy to fill at advertised price of $100 and the pharmacist told me (after I sat and waited for a half an hour) then told me that was below their cost. She then tried to tell me she had another discount card for $200. I told her Publix price was $140. Then the Winn-Dixie pharmacist told me she had another discount card she could fill it for $134; but it was not in stock and I would have to come back in 5 days and pick it up. That's 34% higher then the GoodRx advertised price. Costco and Walmart no longer accept GoodRx in my area. This all seems like false advertising and the Federal Trade Commission should look into it.
Hello! Winn Dixie is contractually obligated to accept the GoodRx discount under most circumstances. I'd be more than happy to reach out to this pharmacy and their corporate office so this location does not provide misinformation to you or others in the future! Sending you a message for more information and thank you for letting us know about this incident!
Took Safeway a prescription normally don't like Safeway but with the GoodRx app it showed my prescription to be only $46. I chose to go to Safeway this time all because of GoodRx. Gave the coupon to the pharmacist and they took the coupon put it in the computer at $46.87. They did not have my medication in and so two days later after I fought to get the $47 up went to pay for my prescription and then all the sudden it had changed to $73 and some change. I feel like they entrapped me. The best deal to go to Safeway only to change it once my prescription had been put into the system. I find that a lot of people try to get whatever money they can right at the very end of bankruptcy or some political change. Please do not use GoodRx because they will in trap and change the prices! I would rather use a pharmacy and pay full price than ever used GoodRx again!
Hi William--We're sorry to hear about your experience using GoodRx at your local Safeway Pharmacy. We'd be happy to reach out to them on your behalf. Please give us a call at 888-799-2553, and we'll reach out ASAP!
I used three coupons last night from GoodRX and was thrilled! I recently lost my insurance and decided to try them at Walgreens after paying over $35 for each prescription last month for generic medicine for ambien, etc. They didn't even blink, entered the code into the register, and all prescriptions came to under 10 each.
LOVED it and so glad I investigated the web for a cheaper alternative to my meds! Will continue to use them (o:
I needed several kinds of eye drops for cataract surgery. I priced them at Wall-mart and they came to about $500. I heard about GoodRx and checked prices there. (Even Wal-mart was cheaper on GoodRx than what they had quoted me as a walk-in.) I found that a nearby Kroger was the cheapest, had the Dr. call in the prescriptions, and I printed out the GoodRx coupons. When I walked in I would have bet they would not work. BUT I was wrong. The store quickly and cheerfully took the coupons and the eye drops cost me only $380. That is still too much, but a huge savings. I am impressed! I now have the Android AP also.
I totally expected to run into issues using the GoodRx card at Walmart. Instead they accepted it with no problem and the cost of my prescription went from $217 to $55!
I definitely recommend GoodRx and will use it again.
The first thing I must mention is that pharmacists aren't required to accept it, especially on a controlled substance etc unless you've gone to that same pharmacy for 20 years. It has helped a lot on little things for us, $20 here and there adds up.
Good RX advertised my inhaler (Proair) at $22.87 at Walgreens. I got there and the pharmacist told me it was $76. That is MORE than my insurance, plus advertised at $22.87. What a crock of $#*!. False advertising, fraudulent. DO NOT USE, complete waste of time.
We can fix this situation for you. Please call us at (888) 799-2553 for assistance.
I love GoodRx! When I have refills due I bring up my medication like it is like gas prices. I switch local pharmacies all the time for best price. I just call the cheapest pharmacy and tell them the medication and where it is. Then they do all the work getting it faxed over to them takes up to 48 hours to get filled but well worth the wait when saving money. Meijer actually now goes ahead and does the goodrx price before I even come in and checks it with my insurance with medicare to make sure it is cheaper and goodrx wins everytime. I just have the coupon text to phone and they scan it off my phone also. If I texted myself two days ago I double check before going in I am still getting the best price. LOVE GOODRX and preach it on my facebook page:)
Tip for consumers:
don't just stick to your same local pharmacy do a check of all pharmacies in your area to compare prices to on refills. You find it cheaper at another pharmacy just call that pharmacy give your info your medication and tell them where you have the prescription at now. They will call them and have it faxed over to them to fill. I do this every 90 days when my refills are due. Check them like they are gas prices. I am a pharmacy flipper I call myself : )
Products used:
goodrx coupon with pharmacy pick up
We are thrilled to hear you are enjoying the GoodRx experience Dona! Way to be your own advocate, and pharmacy flipper; working to find the prices that work best for you. We hope you're finding lots of savings and plan to bring you more benefits with GoodRx in the future!
Tried several times to get temporary proscription and just keeps throwing me for a loop between continue with your visit, start a new visit or sign in and back to start a new visit, I surely regret this useless membership I've been paying on for the last few years
Products used:
None
Hello Eduardo, we're sad to hear your GoodRx experience hasn't been the best. For assistance with your appointment please do give us a call at 415-237-1378; we'd be happy to help!
Tried using GoodRX to get antibiotics for a UTI. Doctor agreed I needed antibiotics and gave me instructions to take them 2x a day for 5 days. I checked the script she wrote and it was only for 6 pills. I messaged back to tell her it was the wrong number of pills and got no response, naturally. They already had my money. Also, they will only send the prescription to a few pharmacies which is a huge hassle if you rely on public transit like I do. Now I have to go all the way across the city to pickup the incorrect number of antibiotic pills.
Update: I got a dismissive response from GoodRx saying that the directions say "3 days". Incorrect. And my infection did not clear up after 3 days of treatment. So now I'm out money, a trip to the pharmacy, and still have an infection. Thanks for nothing, GoodRx!
We're sorry to hear about your negative experience with GoodRx Care, Kelsey. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. If you feel you have been waiting an extended period please let us know.
I am self pay and so good rx helps me locate pharmacies with the lowest price for my meds. Misty from good rx helped me with an issue that I was having a certain prescription med. She solved my problem with courtesy and great customer service and was attentive to all my needs. She worked with me keeping in touch with me while working on my issue and kept me informed through out the process. She even had my prescription transferred from one pharmacy to another along my daily traveled route to save me money. In my opinion Misty is an asset to your organization and represents good rx exceptionally. Thanks good rx.
I don't understand why other people put a comment here and said that its a scam. Today, June 14,2017, I used there discount.At first i'm scared to use it, coz i don't know if it works. I need to buy a cream that cost me $698 coz i don't have an insurance and because i used good rx, i only paid $50! OMG! Thank you so much GOOD RX.
Excellent! I am so happy I found goodrx. I don't have insurance & now I save a lot of money every month for the same prescriptions I've been paying big bucks for. One of the few REAL discount drug sites. Thank you GoodRX!
I have used good rx with success but recently you had a price listed at kroger pharmacy and they would not honor your price. I traveled 45 minutes one way to get that price and was turned down. That was a costly disappointment
Hi Mark! We are so sorry to hear about the issue you've experienced. We've sent you a private message to investigate further.
I've had many canine prescriptions filled at Walmart in Renton, WA. Now all of a sudden they refused to fill it and honor the Good RX coupon. Can they do that? It was for 5ml Prednisolone Acetate. Good RX has saved me hundreds of dollars for my animals especially. I am a breeder/exhibitor and have more than one animal. So grateful to have my Good RX card!
I was able to use this at my local Walmart in Sulphur, LA. My BP meds were going to be over $130 without insurance and its not something I can just stop taking with CHF, but I only wound up paying $26 and change after taxes.
They already knew about GoodRx so there was no fight to use them. I think the trick is to be prepared to call the number on the coupon. There are two. One if you're a customer and another if you're a pharmacist.
I think if the pharmacy doesn't accept the coupon, its not the fault of GoodRx, but the pharmacist instead.
The only thing I'll say is that sometimes the GoodRx prices are not as good as using insurance, or much cheaper without insurance, but again that fault lies with the drug company gouging people because they can and they are desperate for meds that can save their lives.
Overall, super happy and will def use again. Thank you.
Hello Crystal! Thank you so much for providing us with your feedback, we are so happy that we could help you save on your medications! If you have any questions in the future, feel free to give us call at 888-799-2553.
My prescription was originally $250 with no insurance, then my insurance kicked in and it wasn't covered for some bizarre loop hole reason. I saw a Good RX commercial and decided to check it out. My life saving medication was only $55.
All I can say is thank you to the genius who figured this out and please keep up the good work to help the broken health care system in the US. Mahalo!
I want to thank Good RX, just found out that I don't have any insurance and I'm a diabetic and needed my medicine and without Good RX my medicine would have been over $175 but I only paid $70. What a great help for us lower middle class. You guys are awesome. I will let everyone know how you help me and can help other people like me.
Tip for consumers:
It works
Products used:
Medicine
Congratulations on those savings Yvette! We are so happy we are able to help you save on your medication.
***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***
***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***
Hm. Something seems up, as our prices are very accurate and we work closely with Walmart. Would you mind emailing help@goodrx.com so we can dig in and see what's up?