• GoodRx

GoodRx

Write a Review

Overview

GoodRx has a rating of 2.3 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoodRx most frequently mention customer service, coupon price, and discount card problems. GoodRx ranks 343rd among Coupons sites.

  • Service
    72
  • Value
    73
  • Shipping
    18
  • Returns
    18
  • Quality
    54

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
24
See all photos
How would you rate GoodRx?
Top Positive Review

“GREAT”

John H.
4/28/24

Big semi-easy saving at C.V.S. Massachusetts locations. Sometimes the cashier acts like it is bothersome to lower the insurance cost to the NICE Goodrx price. I Think this "coupon shamming" is taught to them through corporate culture. Maybe they drank the (C.V.S.) koolaide. But you have to stand your ground so they lower the cost.

Top Critical Review

“Hot garbage”

Dream World Ascension g.
9/15/24

This is the sh1ttiest telehealth someone could ever receive. I contact Goodrx care to get a simple refill for a topical clindamycin solution I use for my HS. IM ACTIVELY FLARING. I have already been diagnosed by a derm so I thought like any rational being would that I should just set up a consultation for prescription refill. I pad for the gold membership to get the 19.99 consult and waited for around 3 hours for a reply. After waiting all that time the nurse replied stating that they don't prescribe refills for antibiotics for HS which would only make sense if I was filling an ORAL prescription. MY REQUEST WAS FOR TOPICAL TREATMENT. I replied to the nurse and asked why. I asked or clarification hoping someone would work with me about how to best handle the situation. Instead I got ignored and was told to start general visit for consultation. I was assured by the phone rep. That I could get my fill through the general visit. I tried again on Saturday afternoon. So far now I've been charged twice for consult. I did not get reply from a nurse until 24 HOURS LATER asking me if I was told to start a consult under general visit instead of Acne treatment. HS IS LITERALLY CALLED ACNE IN VERSA and yet they cancelled my visit after I've already attempted for 36 hours to get a prescription fill. Even though I selected GENERAL VISIT, their system routed me to Acne consult and that's somehow my fault. I contacted good rx again and the rep told me she would escalate the issue to a doctor for a second look. I literally get a message from them restating that I should've done a general visit and to try again but choose a more "vague" symptom for the system to route me to right place. SYMPTOMS ARE VAGUE. That's what the f*xck a symptom is. Goodrx is hot fxcking garbage. How are you holding a customer responsible for the system YOU put in place and then keep suggesting that they get charged 3 times in a row when you could just HELP THEM. Or at least, instead of cancelling their visits after making them wait days for a reply, create a system where they can be routed to he correct place and receive treatment? It doesn't matter if the refund is coming back in 10-15 days. What if that's my last 60 dollars for the week? The complete negligence and lack of care Goodrx showed, I will never use them again. Absolutely fxcking disgusting and disrespectful. Just so y'all can get kickbacks for referrals. I hope you ROT.

Reviews (604)

Rating

Timeframe

Other

Reviews that mention popular keywords

coupon price (25) customer service (32)
Thumbnail of user jmb7
Arizona
1 review
1 helpful vote
  • Send Message
September 26th, 2019

Showed the guy at counter coupon, he did a lot of typing (twice) said couplon was not any good. Coupon showed price of $10.25, they priced over $30. I will try at a Harris Teeter. If that works the one star will be just for Walgreens.

Update: I was able to use the application at Harris Teeter in Pinehurst/Taylor Town NC. Of course they use a generic which was fine with me. Changing review to four stars

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi JM-- We’re very sorry if you experienced trouble using our coupons at the pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.

Thumbnail of user cindyn31
North Carolina
1 review
2 helpful votes
  • Send Message
March 16th, 2017

I'm on one medicine (only) and have paid a $36 copay for a 90 day supply for the last 4 years. I was told two days ago that my new insurance didn't cover that medicine and it would now cost $67. I started an appeal. Meanwhile I found good Rx and went back to the same pharmacy. Using my good Rx card I paid $19 for the prescription 2 days later. That's less than I've paid in 4 years! I'm a believer. I'll never use my insurance for Rx again without first checking the good Rx price. Love it!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Thanks!

Thumbnail of user jackc127
Florida
1 review
3 helpful votes
  • Send Message
December 2nd, 2016

Goodrx is PERFECT for Suboxone or Subutex! I just to see a doctor who wrote me Subutex, yet my new one only writes Suboxone... Just wow. Wow. With Goodrx the generic Suboxone tablets are $4/$5 a tablet... Cheaper than Blink and way cheaper than any manufacturers coupon or any other Discount Card!

The same first coupon I used at Walgreens for 10 tablets for $45 works over and over and is stored on their system and matches the Goodrx price every time.

Just got 5 filled...

$24.73. Just as app said.

Love it!

Thumbnail of user arianap11
Texas
1 review
0 helpful votes
  • Send Message
June 5th, 2020

My husband's prescription was costing us $156.25 for a 30 day supply with insurance since he has not met his deductible as yet. We started researching and found GoodRx. We called them and they searched for pharmacies close to us that may offer discounts. Since we live in a rural area, the pharmacy closest to us was a local pharmacy. GoodRx gave us a code and I called the pharmacy to see if they would accept the coupon from GoodRx and they did! The cost using GoodRx was $28.76! Holy Crap! This actually works! I will definitely be using GoodRx for future prescriptions!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Ariana, thank you for your review of GoodRx! I’m reaching out because we’d like to feature you and your experience so others can also learn how to save on their medications. We’ll also send you a free gift to thank you for your time! To submit a testimonial, follow this link: https://secure.boast.io/site/kudos/NH4FQZ

Thumbnail of user elisabethweinstein
Florida
1 review
2 helpful votes
  • Send Message
July 5th, 2023

I have an ear infection so I requested an antibiotic. I received a message telling me that they cannot help me. On the website, it clearly states that they will not charge you unless they're able to help you. I was charged immediately and not provide her with a refund. I am going to have to dispute it with my bank. I do not recommend using this company!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

We’re really sorry to hear that your GoodRx Care experience was not the best, Elisabeth. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through our message center and we'll be more than happy to help.

Thumbnail of user usern10
Missouri
2 reviews
12 helpful votes
  • Send Message
February 21st, 2019

Because Olmesartan is considered "non-preferred" by my mom's insurance, she was paying $300 for a 90-day supply. With the GoodRx coupon, she only paid $26.40 for the first fill and $25.49 for the latest. I printed and presented the coupon in person for the first fill, and she just read the info over the phone for the refill. She also used a separate coupon to save $40 (almost 50%) on another.
It only took two minutes on the GoodRx site to get these savings of $588 dollars!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Yay. Happy we could help.

Thumbnail of user angies56
Tennessee
13 reviews
37 helpful votes
  • Send Message
September 11th, 2018

I did not believe this FREE card would save me money on my prescriptions, I was wrong! I had to pick up 3 prescriptions that were going to be $100, I paid $49! I save an average of $20-30 dollars on each prescription, depending on the actual cost. I am so glad I used this card/

Thumbnail of user janky1
Illinois
1 review
9 helpful votes
  • Send Message
August 22nd, 2016

Why do you think it is acceptable for a pharmacy to have to lose money on nearly every prescription they process in addition to a $3-15 pullback? You forget they are a business as well but people don't care about that. The reason that pharmacies don't accept these coupons half the time isn't because they don't care, it's because if every RX they sold lost money they would be closed fairly quickly.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Jank - Thanks for your feedback. Some responses:

1) Virtually every pharmacy accepts GoodRx, and we consider most pharmacies our friends - they make more money than the typical insured customer, and the uninsured (or underinsured customer) still gets a fair price.

2) Pharmacies do not lose money when consumers fill using GoodRx. As we said above, our prices are on average equal to or higher than insurance prices, so that's a good thing for the pharmacy, right?

3) Pharmacists seem to be doing pretty well - the average pharmacist in America makes well over $100k/year, and pharmacy owners do even better. My source? Pharmacy Times. Here's the link:

http://www.pharmacytimes.com/contributor/alex-barker-pharmd/2016/04/2016-pharmacist-salary-guide/

Be happy to discuss further - please email help@goodrx.com. I think you're picking on the wrong guys here.

Thumbnail of user waynel54
California
1 review
3 helpful votes
  • Send Message
June 27th, 2017

Pharmacies do not like using the GoodRx card very much. Better to go with a more reputable card that has been around for a while, such as UNA, or California RX card if in CA. Pharmacist i spoke with is it is their prefered card and easiest to use. They just ran or up on the spot with a number the pharmacy already had, and all i had to do is ask if they could help with price. Saved around 50% this time, and have higher and lower savings other time with it. Looked then up online and you can print a card, and look up pricing, without giving personal info.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Uh... GoodRx works exactly the same way, but actually saves more. If you're having issues, please email help@goodrx.com.

Thumbnail of user traceyc55
Texas
1 review
9 helpful votes
  • Send Message
September 15th, 2016

I didn't know if this would actually work, but the medicine price was 1/3 of what I would have to pay otherwise, so I decided to try it. I read the mixed reviews and thought it may be a hassle, but for me, it was really easy. Walmart was the cheapest pharmacy for my medicine, so I called them and asked them if they'd take it. The lady who answered said, "Oh yeah, those discount codes work." and didn't seem wary of it at all. So I went in, still unsure. She put in the prescription, keyed in the code and the amount was exactly the same as what was on the website. So I've only tried it once, but it worked. Also, the lady in front of me in line was using it too. She said she has done it quite a bit - at Walmart and Kroger - and had never had any trouble at either, so i found that encouraging. I just thought I'd post for those like me who were worried that it was a scam or that the price would be 3x as much when you got there.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Thank you for sharing!

Thumbnail of user melt193
New Jersey
1 review
7 helpful votes
  • Send Message
February 16th, 2016

A doctor told me to try Good Rx for two of my prescriptions that were costly. I printed out two coupons and took them to Publix which showed the best price for the Good Rx prescriptions. The pharmacist said the coupons were bogus. One medication they did not even carry and the other coupon price was false. The pharmacist said to me, "I do not know where they come up with these coupons, we do not honor these."

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

More than 3.5 million people use GoodRx to save on their prescriptions every month, and every coupon we display is based on current contracted relationships with pharmacies. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers rarely respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more. We'd really like to help anyone who has an issue with GoodRx. Please email info@goodrx.com if you'd like help. Thanks.

Thumbnail of user jeffr444
California
1 review
1 helpful vote
  • Send Message
April 8th, 2020

I ordered an elective prescription from my doctor, it was for 90 days and Walgreens wanted $1200, with insurance it was $450, with GoodRx it was $23. I want to personally thank GoodRx for providing this service but am afraid they will get hosed once more and more consumers use this service and the corporate entities change their minds about how this formula saves consumers money.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hello Jeff! We are so happy that we are able to help you save so much on your prescription! Feel free to let us know if we can help you with anything in the future!

Thumbnail of user bettyr20
North Carolina
1 review
3 helpful votes
  • Send Message
July 19th, 2016

Suprising to know i could get some of the meds i have been paying higher prices for until i went to selected pharmacy which was walmart in my town and was told they do not accept the good rx which was a pharmacy listed am totally shocked. After reading some of the reviews they are basically saying the same things no acceptance. What a joke

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

GoodRx coupons are contracted with Walmart - the pharmacist is simply wrong and telling you incorrect information. We can help - please email help@goodrx.com. It's disappointing if Walmart is not honoring a contract they have agreed to accept.

Thumbnail of user chrisw638
Pennsylvania
1 review
1 helpful vote
  • Send Message
April 24th, 2019

I used the app at Walgreens and cut my price in half. My prescription was for an antibiotic and two different pain meds. The price went from $50 to $21. I think it really depends on the medication and where the discount is used. My experience and savings have been exceptional.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Thank you for sharing your experience with GoodRx, Chris! Happy to hear we were able to assist.

Thumbnail of user barbaral116
Texas
1 review
0 helpful votes
  • Send Message
August 20th, 2017

For almost a year I have been paying $150.00 for my dogs prescription I was at my dogs groomer and she had a display holding GoodRx cards. I grabbed one and took it to Walmart when I refilled the next arc. Not expecting much...
The price dropped to $47.00! My day was made!
I'm still suspicious there's got to be a catch. But I'll live with it!

Thumbnail of user mikeh401
Pennsylvania
1 review
1 helpful vote
  • Send Message
March 30th, 2018

A script was going to cost me $240. Looked it up on GoodRx and it told me $108 at CVS. I called them to save myself the embarrassment and they told me they accept GoodRx coupons. I went into CVS and it was $108! They told me it has to be a script at the store. It can't be mail order. Another caveat is this $108 will not go towards my deductible. Not sure I care about that though.

So far so good. I have insurance. Our company just switched to a plan where we pay 100% of scripts and doctor bills until we meet our individual deductibles. 4 scripts my wife and I used to pay about $50 for were going to cost us $1,000. Crazy.

Try GoodRx. I will again.

Thumbnail of user richardc171
Maine
3 reviews
29 helpful votes
  • Send Message
June 2nd, 2018

I am not sure what this site or company is all about. I have checked their pricing and it is all wrong. When I contact them they indicate that they have not updated their pricing. I have attempted to utilize their coupons three times and each time it has been declined by the pharmacy with the comment that the coupon price is lower than their cost so obviously they cannot honor that price.
I honestly think this is a scam, not something when it comes to life saving medications.

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi. More than 8 million people use us to save each month, and we'd like to help you too. Our prices are accurate. Would you mind emailing help@goodrx.com so we can assist you? Sounds like there's some confusion here, and we're quite good at sorting it out.

Thumbnail of user steves441
Indiana
2 reviews
2 helpful votes
  • Send Message
February 23rd, 2018

Looked up my medication on the GoodRx website, found a price at Walmart over $100
Less than the price quoted by my local walmart pharmacy the previous day. Printed the coupon took it back to the same walmart pharmacy and they filled my prescription for the GoodRx price. No questions asked. I am so happy. I am telling everyone about GoodRx.

Thumbnail of user aimiem
Louisiana
1 review
10 helpful votes
  • Send Message
June 6th, 2018

I had a prescription to pick up at Walgreens and the cost was $118! I started researching and found GoodRx and downloaded the app. I looked up the medication and it showed a card with several different numbers... member ID, Group number, BIN number, and PCN. I called Walgreens and asked if they take GoodRx coupons, they said yes! I asked if I could give her all the info over the phone and she said sure and got all the info from me. She then says ok that coupon brought your prescription to $52. I was so elated! Picked it up that evening and paid $52! Its definitely worth trying. This is not a scam! I was embarrassed to ask after reading some of the reviews but so glad I did!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Thanks for the wonderful feedback.

Thumbnail of user kendalls73
Massachusetts
2 reviews
0 helpful votes
  • Send Message
May 29th, 2020

My dog has seizures so we had to put her on medication. I went to my normal cvs and it was $100 (a month) which i really couldnt budget for. Went on goodrx and saw at stop and shop it was $25. I would have never known that medication was different prices at different pharmacy's without this. Thanks GoodRX

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Kendall, thank you for your review of GoodRx! I’m reaching out because we’d like to feature you and your experience so others can also learn how to save on their medications. We’ll also send you a free gift to thank you for your time! To submit a testimonial, follow this link: https://secure.boast.io/site/kudos/NH4FQZ

Thumbnail of user vikcys
District of Columbia
2 reviews
6 helpful votes
  • Send Message
April 14th, 2015

Since Obamacare took effect I lost my prescription coverage at work. So I tried this website for the first time. It was easy to use, I found best price with coupon and downloaded app on my smart phone. Just showed pharmacy my coupon on phone and saved $40 off prescription price. I would highly recommend using GoodRX to save money on your next prescription.

Thumbnail of user nancym218
Missouri
1 review
3 helpful votes
  • Send Message
November 30th, 2017

What's up with the negative reviews? I've used GoodRx many, many times and only had a problem once. Using the card didn't get me as large a discount as using the coupon, but the pharmacist actually looked up the coupon price and honored it. Every single time I've used the coupon I got huge savings! I have no idea why some people would complain about this wonderful program, but don't turn away because of the negative comments here. I've saved hundreds of dollars through GoodRx. Maybe these people can't figure out how to use a coupon! And by the way, the website is very easy to use. One word of caution: Make sure you check the prescription strength and the number of pills. The coupon does need to match your actual prescription. (Maybe this is where some people went wrong? All you have to do is read, people. It's really not hard at all.)

Thumbnail of user fionad5
New York
1 review
2 helpful votes
  • Send Message
May 13th, 2016

Thanks goodrx. You just saved me $155. Girl at Walgreen didn't know if it would work, but she put in all the info from the coupon on my phone and the price went from over $170 to $16. I would suggest just asking them to put in the codes even if they having heard of it. Worked for me

Thumbnail of user michaelg658
Pennsylvania
1 review
4 helpful votes
  • Send Message
May 12th, 2018

PharMacy: Giant. Printed a GoodRX coupon yesterday for a prescription I just got. Gave the pharmacist the scipt and coupon... she said OK, be about 15 minutes. Picked it up and low and behold it was a dollar less than the coupon! Here is the kicker believe it or not: price paid was $16.66. The regular retail price printed on my paperwork was $534.09. Im still stunned. Unbelievable.

Service
Value
Thumbnail of user beverlye63
Colorado
1 review
6 helpful votes
  • Send Message
July 8th, 2020

The commercial is false. You have to go to the pharmacy that accepts good ex. Usually several miles from the location you are presently located at Just because you show a cheaper good ex price to the pharmacist doesn't mean they will automatically accept the cheeper price like the commercial advertised! Like most things found in today's TV, computer, etc marketing world, it's all deceptive crap! Welcome to today's world!

Thumbnail of user douglash20
GoodRx R. – GoodRx Rep

Hi Beverly! We are so sorry for any inconvenience you have experienced with our services. We'd be happy to walk you through how GoodRx works. Please give us a call at 888-799-2553.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***

Company Representative

Thumbnail of user douglash20
GoodRx R.
Typically responds within 20 hours

How do I know I can trust these reviews about GoodRx?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GoodRx?