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Overview

Google has a rating of 2.5 stars from 858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Google most frequently mention customer service, credit card, and paypal account problems. Google ranks 6th among Search sites.

  • Service
    174
  • Value
    161
  • Shipping
    120
  • Returns
    112
  • Quality
    157

This company does not typically respond to reviews

Positive reviews (last 12 months): 35.1%
Positive
13
Neutral
4
Negative
20
View ratings trends
73
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How would you rate Google?

Reviews (858)

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Reviews that mention popular keywords

search engine (122) search results (27) credit card (23)
Thumbnail of user choojay467
California
1 review
0 helpful votes
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July 22nd, 2023

Google is a highly paid company to its employees, we do not know why there are many Googlers taking 2nd jobs as realtors or loan agents in Silicon Valley. They tirelessly solicitates their business or their spouses' real estate business among their coworkers inside the Google system, it is really hard to imagine those engineers take their jobs in Google seriously to be productive.

Date of experience: July 20, 2023

Thumbnail of user favouro3
Nigeria
3 reviews
0 helpful votes
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September 16th, 2021

They didn't lie when they said Google is your friend... it's been a very good friend to me... I used it to search about my zodiac sign and I was so amazed by the results... you can search absolutely anything on this app... try it out and see for yourself.

Date of experience: September 16, 2021

Thumbnail of user androidremotes
Canada
1 review
1 helpful vote
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October 8th, 2023

Google Home and Assistant were formerly great, but they're not that quality product any longer! They are so messed up now they literally do not work 85% of the time and they have been steadily getting worse for over two years, not better. I used to swear by Google, but for a long time now their interface just seems to be systemically and chronically messed up now, as it cannot perform even simple functions correctly anymore.
Please do not spend your $ on Google products. You will regret it. They are not useful as they once were. They have become really, really bad. You will be swearing at it constantly...even if you don't swear, Google will drive you to do so! I regret the money I spent on their smart home products because I have to switch to Alexa now. I just cannot get Google to perform any action correctly anymore. And I am one of millions of people complaining while Google does nothing but let it deteriorate... they just care about AI now so our smart home devices and services are crap and will continue their journey down the road to useless.

Tip for consumers:
Please don't waste your $ on Google Home and Assistant products. Google is ignoring massive customer dissatisfaction and simply allowing the whole smart home service to deteriorate. It is more aggravating than helpful %85 of the time. A huge disappointment and loss of money for me.

Products used:
Google smart speakers, Google WiFi, and Google Hubs.

Date of experience: October 8, 2023

Thumbnail of user samirr11
Florida
1 review
1 helpful vote
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April 26th, 2021

I bought several products from Willoughby's camera store. They were extremely patient to answer all my queries. In fact, I stayed 2 hours in the shop during my first purchase. They took time to explain to me on how to use the camera, microphone e. T. c. It was a pleasant experience and I will definitely come back again.

Service
Value
Shipping
Returns
Quality

Date of experience: April 24, 2021

Thumbnail of user johnf5480
Cambodia
1 review
0 helpful votes
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October 30th, 2023

The convenient store Zamart express and cafe, located at Oknha Hing Penn St. (61), Phnom Penh, Cambodia doesn't get much business. Consequently, they run scams right out of the store. A number of foreigners were given counterfeit money, and they are also involved in credit card scams. Rumor has it that the owner is involved in the mafia.

Products used:
noodles that gave me food poisoning

Service
Value
Shipping
Quality

Date of experience: October 30, 2023

Thumbnail of user cd149
Colorado
25 reviews
225 helpful votes
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August 29th, 2019

Be careful Google is a very powerful search engine. It's one of over 2000 search engines out on the Internet. Depends on the topic you're going for you definitely want to submit your website or blog to their company. It will give you more Internet power and easier for people to find you. However Google also it's only the ads that pay ahead of the organic searches. So depending on what you're trying to do it could be a good thing or bad thing.

Date of experience: August 28, 2019

Thumbnail of user tonn2
Maryland
1 review
0 helpful votes
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March 31st, 2021

I would advise to order little bit of $$$and patiently wait. I never received some things I ordered once I paid more for a bigger amount. This site is sorta a scam that does not hold sellers accountable. I never received refund or merchandise over $100 but received other cheap items that I figure was bait for a new customer

Tip for consumers:
I the items I did receive after a month were actually good but some things that cost more were never received and I wasn’t able to find the correct link to dispute it. The site is disappointing

Service
Value
Shipping
Returns
Quality

Date of experience: March 31, 2021

Thumbnail of user nickt200
Canada
1 review
5 helpful votes
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February 27th, 2020

Calling all Christians. Please pray for me. A woman named Karen sexually harrassed me. She pulled down my pants and touched my private part. I found out she's a book author... please don't buy from this abusive woman

Date of experience: February 26, 2020

Thumbnail of user michaelj2582
Florida
1 review
1 helpful vote
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June 21st, 2022
Verified purchase

I own a lawn care and google suspended my account with out explanation of why in the beginning of my season in the economy we are in.
I appealed still no reply no direct answer as to why it even happened.
I've been a life long Google customer but I'm going to build my company listing on other platforms that don't suspend ones account with no explanation, or even a reply but I get spam calls daily to pay to put my company to the front of searches rather than because of my suspended 5 star 7 year old company.

Tip for consumers:
Don't you can build a top 10 listing to be wiped out with no reply no reason why just plain unprofessional and no customer service

Products used:
Google business ad

Service
Value
Shipping
Returns
Quality

Date of experience: June 21, 2022

Thumbnail of user georges131
Ohio
2 reviews
7 helpful votes
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November 14th, 2016

Upgraded to a new Dell computer with Windows 10 (ugh). Included is a driver's program which claims to be a partner with Microsoft (doubt it). Immediately, it's telling me I need to upgrade my drivers as three were not up to date. Took weeks to overcome the learning curve for Windows 10. Thought I was having trouble with the RW drive, so bit on the driver scam. They immediately billed me for 2016 costs plus $10.00 more for next year. When I tried to hit the red fix drivers icon, it just kept asking for more money. Wrote to their tech service dept. and never received a reply. Called their 877 number and got a guy from India who was unintelligible and just wanted more credit card information. Microsoft provides free driver upgrades and there is no need for this service. Removed the Safecart app and sometimes still get warnings that drivers are out of date.

Date of experience: November 14, 2016

Thumbnail of user rayb39
Texas
1 review
5 helpful votes
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January 15th, 2014

My impression is that Safecart operates in the gray area slightly above criminal activity. File a complaint with the Attorney General of California.

http://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Date of experience: January 15, 2014

Thumbnail of user ekinea
Nigeria
3 reviews
0 helpful votes
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June 18th, 2019

Criticisms The concept of social capital has its critics. One argument that's made is that Putnam got it wrong when he said social engagement is eroding. Instead, it may just be evolving. Rather than joining groups in our neighbourhoods, like bowling leagues, we're now joining groups made up of people who share our beliefs fighting for environmental protection or gay rights, for instance rather than our locality. These groups such as a branch of Greenpeace or Amnesty International can exist in the "real" world. But they may also exist only virtually on the Internet, which is arguably creating whole new "communities" of people who may never physically meet but who share common values and interests. Not everyone, however, is convinced that these new forms of community have the same value as more traditional forms.

Date of experience: June 18, 2019

Thumbnail of user seans81
Sean S.
Missouri
3 reviews
4 helpful votes
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February 6th, 2017

Read Google...Read Racism, Flawed Search Engine Results & Corruption all over. This company is run by complete morons.
They compromise user data. This is enough to kick Google bosses where it hurts most.

Date of experience: February 6, 2017

Thumbnail of user annon2
Switzerland
1 review
10 helpful votes
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January 19th, 2019

Google have sold my detailed personal data to Nigerian scammers including my telephone numbers and what languages I speak. Wow! The ongoing transition to the new mafia state order has just reached a new level! Recommend avoiding Google services. "Don't be evil" - Google's slogan implies most people are total morons.

Date of experience: January 19, 2019

Thumbnail of user jaym80
Estonia
3 reviews
87 helpful votes
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April 29th, 2014

I love Google! Best Search Engine for anything you may need. Don't like Bing, because it looks too basic and Yahoo is just weird. Yes, I'm a guy and images of porn are not an issue for me, but it's still disturbing for these images to crop up at random times for random searches.

Date of experience: April 29, 2014

Thumbnail of user cc81
Tennessee
4 reviews
7 helpful votes
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April 9th, 2014

I used safecart.com, was charged for extra services other than originally requested 6 months ago. Called immediately and they reversed charges while I also requested zero automatic renewals. Just got an email now and they are charging me $29.97. Not good business practices here.

Date of experience: April 9, 2014

Thumbnail of user yasirug
Sri Lanka
1 review
0 helpful votes
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June 4th, 2021

Dear freelancers, freelancer verified badge is very essential and very helpful for get a work more easily. Its working 100%. Do not think twice to get the badge. You can meet experienced clients with high budget projects, simply its awesome, try it today itself.

Service
Value
Shipping
Returns
Quality

Date of experience: June 4, 2021

Thumbnail of user thomasw1298
Louisiana
3 reviews
7 helpful votes
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July 5th, 2021

In today's world you would hope things would be easier and great customer service. Impossible to contact a real person, numbers posted non working... and the mini nest is a joke. To be blunt stupid, along with anything thing you might rely on don't do it. It's a child's toy no support just lame evasive responds from device. I just laugh at it now
If anyone had a real effective solution pass it forward.

Tip for consumers:
A working customer service phone number

Products used:
Mini nest 2nd generation

Service
Value
Quality

Date of experience: July 5, 2021

Thumbnail of user davidc668
Florida
1 review
6 helpful votes
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January 14th, 2018

My question is how in heck do you get away with ripping off people? I said ok to a fee of $2.95 which appeared two times on my credit card statement. I called and was assured there would be a credit of 2.95. Never happened. To make matters worse, five days later my card was fraudulently charged $24.95. I should have read all of the negative reviews before I used this service. One star because there is no choice for a minus sign

Date of experience: January 14, 2018

Thumbnail of user sued9
Texas
7 reviews
18 helpful votes
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August 27th, 2012

I have probably ordered over 10 times from cottonage.com in the last 1 year and have never had any problems with any orders. Never been shipped any wrong items and orders always arrived in a timely fashion (most of the time earlier than expected).

Even their prices are relatively lower than most of the online and offline retailers, the quality they provide is absolutely better than more expensive retailers. I've just found out in my last order that cottonage.com has just started offering graphic tees and I added to my basket one order. The overall quality is so great. I will send them my own design and see the result.

I highly recommend them for their superior customer service, fast shipping and quality products.

Date of experience: August 27, 2012

Thumbnail of user krisd2
Washington
9 reviews
12 helpful votes
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January 13th, 2012

This is my go-to search engine. Always use it. Google is connected with all the huge companies it seems - Android, YouTube, who knows what else. They're so smart and intuitive that sometimes I feel like Google just might know too much about me... slightly worrisome, but I overlook it. Although I do think someday Google may take over the world...

Date of experience: January 13, 2012

Thumbnail of user juliaj
27 reviews
144 helpful votes
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April 22nd, 2008

Everyone still loves Google, but for how long? - I have loved Google since 1999. Google was friendly, well-meaning, and they had a great search product. However, more recently, Google has seemed more and more like a normal, big company. And with each new product they roll out, I feel like Google would like to take over another little part of my life. And to top it off, Google search has not really gotten much better for the past several years. Now, for health, blogs, news, and other topics, I find Google to be inferior to more specific vertical search engines. Unless Google proves me wrong in the near future, I will be looking to diversify my web service consumption elsewhere. Yahoo, anyone?

Date of experience: April 22, 2008

Thumbnail of user maryk57
Maine
1 review
3 helpful votes
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June 10th, 2014

Google chrome crashes while I'm searching web sights. Also my IPad Air is much slower, since installing chrome. The aggressive pop ups are frustrating.
There is no place to report this problem on any Google sight.

Date of experience: June 10, 2014

Thumbnail of user loyalc34
California
1 review
6 helpful votes
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June 22nd, 2022

There is no support live chat so I am trying to reach someone by phone. Currently on hold for hours. I need access to my account - they locked me out due to security reasons (which I understand, but how can I get in now?). I tried their help pages but they are of NO help. Google does not care about their customers. Worst company of all, even Yahoo customer service is better. Contrary to popular belief, GOOGLE SUCKS. I know Google won't care about my review, but if at least 100 people see this, I'm satisfied.

Service
Value
Shipping
Returns
Quality

Date of experience: June 22, 2022

Thumbnail of user arnulfo
Germany
12 reviews
3 helpful votes
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April 20th, 2020

Not all of their apps and products will please you especially in later time anyway for many reasons out there completely and possibly, they break their motto don't be evil several times in a row from my memory, but they still remains super cool on many positions.

Date of experience: April 20, 2020

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Max W.
Typically does not respond to reviews

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