• Grammarly

2024 SITEJABBER AWARD

Grammarly

Ratings On Other Platforms

Trustpilot
4.5 / 5
Corporate Values

Overview

Grammarly has a rating of 4.4 stars from 3,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grammarly most frequently mention free version, great tool, and sentence structure. Grammarly ranks 5th among Tutor sites.

  • Service
    194
  • Value
    128
  • Quality
    192

Proactively asks for customer feedback

This company responds to reviews on average within 20 days

Positive reviews (last 12 months): 92.4%
Positive
549
Neutral
17
Negative
28
68
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How would you rate Grammarly?
Business's Favorite Review

“Smart!”

David M.
4/29/22

It helped me tremendously write work emails, business reports, and even text messages. I have more confidence in all my writings, and Grammarly is one productive tool I cannot live without each day. I subscribed to the Premium membership, which is well worth the investment. Keep up all your great work.

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Top Positive Review

“An invaluable tool”

Deb H.
9/10/24

Remember this text: Grammarly is indispensable, especially when writing concisely with your audience in mind. In addition, it provides tailored suggestions, whether for an informal or business audience and addresses punctuation and content nuances.

Reviews (3,457)

Rating

Timeframe

Other

Reviews that mention popular keywords

school work (33) customer service (64) grammar mistakes (40) credit card (34) premium version (40) phone number (14) spelling errors (34)
Thumbnail of user blairr67
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Grammarly does it all - spell check, grammar check, punctuation check, and suggestions for better wording - in Word documents and emails. And it's free! LOVE IT!

Thumbnail of user brandonl119
1 review
20 helpful votes
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May 26th, 2019

Grammarly has been aggressively advertised to me on YouTube and as a student with trouble writing, I was eventually convinced to try it. The free version seemed to work as intended. The program will show you the errors it finds in your writing but will not offer the solution to some of them until you buy the premium version. After buying the premium version, the "help" for these errors is functionally useless. The suggestions either do not work with the context of the writing or magically disappeared after buying premium. Now the vanishing errors may just be coincidence, but the high price tag and poor customer service options, make me suspicious. I wish I had looked for reviews of this service after seeing the price options. All the payment options are WAY too high for the "upgrade" you get. The "upgrade" being you are no longer taunted with answers to mistakes that may or may not help you. It also changes the popup ads to upgrade to popups to use Grammarly when you are typing in a search engine. Grammarly is a scam. It plays on peoples' insecurities, pressures them to waste up to $130 dollars, then hopes you forget about the charge until they can auto bill you again. Auto-bill is the default, the prices are high and you will not get a refund. This service has made me decide to start blocking ads on YouTube. I will not support Grammarly or those that help them. If YouTube is willing to help scammers then I will not help YouTube. I will use other methods to help creators. Congratulations YouTube, I tolerate your ads less then the ads on porn sites.

Thumbnail of user ramn27
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Love this app, but improvement needed in this app. Fix the issue

Thumbnail of user tatianag118
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Grammarly has become my best writing companion that keeps me on my toes and even pushes me to expand on my vocabulary while developing different writing voices and styles.

Thumbnail of user millieb59
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

At times it takes too long to make corrections. All in all, I certainly would recommend it. I personally am grateful for it. Being 89 I really need it.

Thumbnail of user niharikag2
Nicky G. – Grammarly Rep

Hi Millie,

We’re sorry to hear about the lagging issue that you've encountered. We care deeply about the satisfaction of our users, and we want to look into the issue you reported.

Could you please reach out at http://gram.ly/3zJAHbw so that we can gather more details and see what we can do to fix it?

We look forward to speaking with you directly and finding a resolution to your problem.

Thanks again,
Grammarly Support team

Thumbnail of user noraa150
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

Grammarly changes the whole meaning of a sentence, and changes the words completely, I got grades off because of Grammarly.

I hope you take my review seriously,
Thank you

* Grammarly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Nora,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

We've contacted you directly to get a better understanding of the issue and see how we can help, but unfortunately, we haven't heard back from you.

Please know that you're always welcome to contact us directly at gram.ly/3zJAHbw so that our support team can look into any issue that you've encountered.

We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user dieg1
1 review
21 helpful votes
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March 10th, 2020

This little company sucks so badly that the word sucks was made because of this stupid company. Die and Suffer grammarly... wait, that is too kind, suffer forever grammarly!

Thumbnail of user angelaa768
1 review
0 helpful votes
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November 10th, 2020

This app is amazing it really helps you to be a better writer before I would get b's and c's on my work and now I only get A's. You should get the app it really is this amazing

Thumbnail of user josea930
5 reviews
2 helpful votes
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October 4th, 2021

I love Grammarly agency, because it helps me get better at writing and also helps me be positive and kind to everybody, so I highly recommend it to you!

Products used:
Help with grammar

Service
Value
Quality
Thumbnail of user samm1526
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

It works quite well for correcting my spelling and grammar, but the icon always sits in the way, and when i try to move it it always goes back to that very in the way spot.

* Grammarly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Sam,

Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.

We've contacted you directly to get a better understanding of the issue and see how we can help, but unfortunately, we haven't heard back from you.

Please know that you're always welcome to contact us directly at http://gram.ly/3zJAHbw so that our support team can look into any issue that you've experienced.

We are committed to making your experience with Grammarly pleasant and rewarding.

Thanks again,
Grammarly Support team

Thumbnail of user lindar2152
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

It is very useful to have Grammarly in checking quick responses and not having to reread all the text to ensure that all grammar is correct. It is a useful tool.

Thumbnail of user carriel195
1 review
0 helpful votes
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October 19th, 2020

I use the free version. It's awesome! Wish I could afford to get the paid version. I would give 4 stars for the price but the free version is still awesome, so it definitely deserves 5!

Thumbnail of user maxinep50
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

I am elated to share this Grammarly experience. Whenever I forget who I am talking to, Grammarly reminds me. It helps me to keep in touch with the feelings of my reader and I love that.

Thumbnail of user hadik11
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Because it's accurate, adjustable, quick, and free.

Thank you very much

Thumbnail of user nguyengiaa
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

Great because it helps me write the right words or posts!

Thumbnail of user ladawnad2
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

I am appreciative of the help! The recommendations have improved my sentence construction. I am using the free version at this time. I am considering a full purchase.

Thumbnail of user charlotteg651
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

Grammarly is ideal for any type of writing, I do love how it corrects error and make grammatical recommendations. I would highly recommend for any type of writing.

Thumbnail of user madisonf57
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

Broadens your vocabulary and helps you to identify weaknesses in your writing.
Assists you in making and getting to the point faster for effective communication and better grades.

Thumbnail of user alir136
1 review
0 helpful votes
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December 21st, 2020

The program has a very high speed and accuracy And can easily correct texts. Even the free version has many features. Thanks to the designers and developers of the program.

Thumbnail of user emilym1486
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

Grammarly has really helped with my writing for school and for my spelling at home. It also helps me with my email and everything between. :) Keep it up Grammarly ;)

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Emily,

We appreciate you taking the time to share your experience with us. We strive to provide an excellent experience for all users, and comments like this mean a lot to us!

We will be sure to share this message with the rest of our team.

Thanks again,

Grammarly support team

Thumbnail of user hannahb379
1 review
1 helpful vote
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November 2nd, 2020

I love this app! It helps me with my spelling and grammar so I can be confident with my writing. Everyone needs this app. My cousin has dyslexia so it also helps her a lot.

Service
Value
Quality
Thumbnail of user alfredt95
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

It is a nice app and very easy to use. The only bad side is that it deletes words without your notice making your words incomplete. Aside that the app is good.

Thumbnail of user niharikag2
Nicky G. – Grammarly Rep

Hi Alfred,

We’re sorry to hear about the issue that you've encountered. We care deeply about the satisfaction of our users, and we want to look into the issue you reported.

Could you please reach out at http://gram.ly/3zJAHbw with the screenshot of the issue so that we can gather more details and see what we can do to fix it?

We look forward to speaking with you directly and finding a resolution to your problem.

Thanks again,
Grammarly Support team

Thumbnail of user williamg172
1 review
26 helpful votes
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January 28th, 2018

I fiddled about with grammarly briefly after beginning post secondary education. The results were underwhelming, but I figured it makes sense for a free service. Later on the sent a coupon for a cheaper subscription so I figured why not try it? I paid for a years worth mistakenly, then realized my mistake and checked to see if it was worth it.

It was not worth it, as this only checks grammar at a very basic level, and does not understand quotations very well. In most of my test documents it barely detected listing errors, sentence fragments and runons. The most you will get of this is a thesaurus and an education at basic level.

I contacted support to let them know I was dissatisfied, and ask for a refund. Note that Grammarly has a "no refunds at any time" policy. Unfortunate, given their high cost and student sided advertising. I can not recommend a service like this to anyone, given there is no way to ensure you will get value out of your money. It basically has resorted to predatory tactics, instead of excellent service in all aspects to get customers.

Thumbnail of user arit20
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

I really like it but the only thing that is dumb about it is that it says it is free but for some stuff, you have to buy the premium thing and I'm never going to do that.

Thumbnail of user michaele960
1 review
0 helpful votes
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January 12th, 2021

It helps me with writing papers and other stuff. It does not always work though. It can give you a suggestion that will not help you with your writing it will hurt your writing.

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From the business

Millions trust Grammarly? ۪s free writing app to make their messages, documents, and posts clear, mistake-free, and effective.

Company Representative

Thumbnail of user kristinam192
Kristina M.
Typically responds within 20 days

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