• Gravity Defyer

Gravity Defyer

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Overview

Gravity Defyer has a rating of 2.0 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gravity Defyer most frequently mention customer service, new condition, and return label problems. Gravity Defyer ranks 638th among Shoes sites.

  • Service
    50
  • Value
    54
  • Shipping
    48
  • Returns
    41
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
22
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How would you rate Gravity Defyer?
Top Positive Review

“Couldn't be more comfortable. Glad I have a pair!”

Larry D.
7/23/22

Due to an accident that left me with limited finger dexterity, I needed a shoe without shoe strings. The Gravity Defyer fit the bill in that it has Velcro straps plus it's super comfortable and lightweight - yet another plus feature.

Top Critical Review

“Deep drop from heel to toe causes extreme back pain. Customer service has no info on this tech spec”

anne c.
10/28/24

After wearing these hiking boots a few times ( more than the return period) I started to experience extreme back pain, called customer service, they had no tech specification on the drop from heel to toe, seems they are trying to hide this info. The guy didn't even know what to call it, refused to take a comment to his company. I think it must be a deep drop ( over 11 cm). Most good shoe manufacturers will give you that information. Suggest you not but these if you have any back issues. Wearing these is like wearing high heels to hike. Not advised.

Reviews (183)

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customer service (44)
Thumbnail of user jeanf142
North Dakota
1 review
1 helpful vote
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April 19th, 2020

I have purchased 2 pair of sandals from Gravity defyer recently and am completely satisfied, they feel great on and the higher arch defineately helps with my posture. I will be purchasing from again. I recommend this company.

Thumbnail of user ljt2
Maine
1 review
12 helpful votes
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May 24th, 2021

I will never buy from them again. One of 2 prs of shoes I bought (Nova) wouldn't even feet my left foot though I went a full size up. I returned with proof of their receipt a week ago. When it was not acknowledged, I wrote to Customer Service twice -both unacknowledged. I can't review Nova because I bought them as a Guest with an auto-generated password. I have contacted my credit card company to dispute the charge. I would NEVER recommend this company to anyone.

Thumbnail of user mikea1568
Illinois
1 review
17 helpful votes
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July 12th, 2020

I have severe damage and limited movement in both ankles due to a motorcycle accident. I had to return one pair and the process was quick and easy. I have three different style of athletic shoes and two pairs of sandals. I wear the sandals around the house instead of slippers and they save me a lot of pain. The shoes allow me to work and play more than we ever thought possible. I would recommend them for anyone with arthritis and limited motion like I have. I also use the Gravity Defyer orthopedic inserts which I prefer to the pair I bought from my foot doctor.

Thumbnail of user doreenc122
Colorado
1 review
3 helpful votes
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July 23rd, 2022

I ordered my second pair in May. It is now July 23 and still haven't received my shoes. I have been given 4 different shipping dates by 4 different reps. All 4 specifically said the shipping date they provided was solid, but I have still not received an e-mail saying they actually shipped them.

Products used:
have not received any products yet

Service
Value
Thumbnail of user colleenw18
Florida
1 review
23 helpful votes
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October 31st, 2016

My original Gravity Defyer Ion shoes were amazing. When they started to wear out, I ordered a new pair. What a disappointment... they went from leather uppers(allowed for work) to a little leather and mostly mesh(not "legal" for my work anymore), and they have hard ankle shanks in them that are horrible. Not to mention after just a few months, they started to tear on the sides where the toes meet the foot. For $150, I was surprised by the downslide in quality. Not to mention comfort. This new cheap version is hardly a replacement for the most comfy shoes I ever wore- they look cheap, and they wore out prematurely. My feet were unhappy and I started having foot pain, relating to the shoes starting to "list" to the outside- my husband said I was walking sideways(after only a few months). Sorry Gravity Defyer, your new shoes are worse than Skechers- they cost 4 times more and fall apart in the same amount of time. I'm heartbroken that I've had to choose a new shoe~

Thumbnail of user saraho30
Sarah O. – Gravity Defyer Rep

Thank you Colleen for sharing!

Thumbnail of user daves286
Arkansas
2 reviews
38 helpful votes
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December 30th, 2017

I seen the ads and said OK, I'll give them a try, Lord knows I've spent LOT of money on shoes here the last few years, To help my sore feet. So I order and get them, Yes, I can say they felt pretty good there for a while & Seem to help me for a while. I work a 9 hr. Day on concrete floors do lot of walking, On my feet a lot... And As I said They did seem to help there for a while, Few months into them, Both had a tear place in the top seem In the same place on each shoe. About a half inch to a inch long. For what I paid for them, This should not be happening... I e-mail them and got the* Well You have had them a number of days now and depends on what you do and if warranty is still good on them* I should of told them sooner of the seems coming apart, My fault there, But $139.00 dollar shoe should not come apart like these have. Did they help me in my walking, Yes some, will say. But not to the tune of $139.00 don't think of my hard earned money... Did they help, Me anyway...

Thumbnail of user danf811
Nevada
1 review
2 helpful votes
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December 12th, 2022

Unbelievable! I actually thought I might've been sent the wrong shoes. These are by far the most uncomfortable shoes I've ever had on. It feels like I have a pair of high heeled bricks on my feet.
I should have returned them right away, but I thought I would give them a more than fair shake.

Products used:
Gravity Defyer shoes

Value
Shipping
Quality
Thumbnail of user angelaa65
Georgia
1 review
13 helpful votes
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September 17th, 2016

I had a issue with gravity defyer company. I return my shoe and they charge me for the shipping, when I used there return slip. Once I aired my complaint Sarah O. Fixed the issue. They refund me the shipping cost and give me $25.00 on my next purchase to the company. She made me change my mind about this company. I will buy a pair of shoes from gravity defyer. If more companies would fix little thing like this, they would have more loyal customers. Who would love to purchase their products. Thank you Sarah O. And good job handling my issue.

Thumbnail of user saraho30
Sarah O. – Gravity Defyer Rep

Thank you Angela! We are happy when our customers are happy! Enjoy your new shoes!

Thumbnail of user joelp276
California
1 review
1 helpful vote
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March 7th, 2022

I'm a retired veteran, on my feet all day. I tried this short boot/shoes with zipper sides in black. After awhile the upper started to move outward from the soles. Although no rips of the shoes the rippers tab's broke off so I was key-rings. The shoes are true to size so don't buy them bigger or smaller.
Sorry to write, I don't recommend this product for the price is high and for the quality of time and service I used.
I'm going to buy regular shoes, for I couldn't find benefits in these shoe product.

Tip for consumers:
Buy the size you wear.

Products used:
Black short boot/shoes with zipper sides.

Thumbnail of user pegl6
North Carolina
1 review
17 helpful votes
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September 23rd, 2018

I wore these shoes for one full day. They were heavy and uncomfortable. The next day I had the worst back ache of my life. After five days of terrible pain I went to an orthopedist who sent me to physical therapy. For 2 weeks I've been in therapy and still have pain. Don't buy these shoes without discussing with your doctor first.

Thumbnail of user carmellak
Tennessee
3 reviews
60 helpful votes
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March 22nd, 2017

All the reviews on Amazon were five star. After I left my three star review, ALL reviews were removed. Any company that does that is NOT trustworthy and someone I care to do business with. The shoes hurt my feet & lower back after wearing them three hours on my job, which requires a lot of standing and walking on concrete. The only reason I kept them is because I'm desperate and because I wore them on the job. The only warranty offered with these shoes is for defective materials, not a refund. Maybe an exchange, but I will never purchase shoes from Gravity Defyer again or recommend them to anyone else.

Thumbnail of user jamesp4984
Pennsylvania
1 review
1 helpful vote
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August 20th, 2023

I have bought many pairs of walking shoes from this company. They were all true to size for my size 15 extra wide feet. I need the wide box toe and have never been disappointed with the product nor with the service.

Tip for consumers:
I have recently bought enough pairs of shoes to last 2 years.

Products used:
Walking shoes

Service
Value
Shipping
Quality
Thumbnail of user alyces2
Utah
2 reviews
46 helpful votes
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March 28th, 2016

I ordered a pair of shoes and then went to read reviews. I cancelled the order within 3 hours of ordering. Received computer generated reply but shoes were still shipped 2 days later. Once received, I tried walking in them for about 2 hours. I felt hobbled. My feet hurt and shoes were so stiff you really couldn't walk properly. I returned them and asked that I not be charged for shipping either way as I had cancelled the order in plenty of time. I finally received my refund one month after they received my shoes back (UPS tracking) and I was charged for shipping. Never order Gravity Defyer shoes.

* Gravity Defyer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lisad3356
Georgia
1 review
4 helpful votes
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December 20th, 2023

My husband is a 10.5 sneaker & I am a 7.5. We ordered Gdefy in our size. Too small. So we ordered the next size up. Still too small. My husband & I never wore a shoe a whole size bigger. Plus they feel uncomfortable. Returned them. Waste of time. Also saw, after research they were sued by the Federal Trade Commission for false claims of stopping pain. Don't waste your time or money

Products used:
Sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnar352
Georgia
1 review
11 helpful votes
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September 6th, 2019

I paid $21.00 fedex fee to receive sneakers in 3 business days. Third day they did not arrive and I was told they were only shipping that day. I said that was unacceptable. Supervisor said they would ship overnight and they would waive the fee. I also received email confirming they would ship overnight. Well the next day they DID NOT ARRIVE. I called company and was told they never shipped and they didn't know why! After him talking to the warehouse, supposedly they are shipping today (Friday) but I will not receive until Monday. Who knows if I will receive them then, AND if its even worth it after reading reviews of how horrible the sneakers are! If I could give 0 Stars I would.

Thumbnail of user virginiab15
Georgia
1 review
37 helpful votes
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August 31st, 2015

I ordered a pair to use the 30 day free trial and they were so uncomfortable I returned them. Now they won't refund my credit card because they said I returned them in a not new condition. I totally disagree with that because they were clean. I only wore them two or three times because they were so hard and uncomfortable. How can you try something without wearing it?

Thumbnail of user saraho30
Sarah O. – Gravity Defyer Rep

Hello Virginia, So sorry for the late response, we have just unlocked our site jabber account to communicate with customers like you. Have you received your refund? I want to make sure this is taken care of. Please contact customercare@gdefy.com and let them know you spoke with Sarah O. On Jabber and they will take care of you. Please feel free to contact us on facebook or via email for a faster response.

Thumbnail of user matthewf20
Michigan
1 review
21 helpful votes
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May 25th, 2015

The 1st time I bought these I was very excited because of what they promised. I bought 2 pair. Got them and they were both falling apart within a few months of use. However, they did seem to help my feet problems so I went ahead and bought 3 more pairs (3 only because they were discontinuing nearly all the double-wide options at the time). Same crap quality with them falling apart Very quickly. I've had other brands which have lasted me for YEARS. NONE of these lasted more than 6 months. And quite frankly, with my super expensive molded prescription shoe inserts, they don't do me any better than with other brands without the so-called trampoline springs. DEFINITELY not worth the money or the hype.

Thumbnail of user kathleenf49
Florida
1 review
21 helpful votes
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April 5th, 2018

I complained that I did not know we were supposed to win our way up to wearing the shoes all the time by wearing them an hour one day and to the next however I did find the booklet in the box that told me that very thing so it was my own fault and I apologize. M

Thumbnail of user twilam24
Nevada
1 review
4 helpful votes
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August 7th, 2022

I'm a gravity defyer wearer. But! Purchased 2 mighty walks & they are not the same shoes like the coil ones were. These hurt my feet within a few hours. It's like they're squished down to the hard ground. Definately not like the ones with coils. Won't purchase again.

Tip for consumers:
If the shoes were comfortable all day. Design was changed & wondered if they were as good. They aren't

Products used:
Shoes

Service
Value
Shipping
Returns
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Thumbnail of user jasona45
New York
1 review
17 helpful votes
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June 26th, 2014

I bought a pair of men's gdefy shoes. They felt weird at first but I thought I would get used to them. They always made me feel like I was wearing high heels and after a month I noticed my lower back was kind of sore. I quit wearing them to see if that made a difference and within a week I felt fine again. Good for somebody else maybe but not for me. I am past the 30 day return policy so I guess I'm stuck with them. Maybe I will just give them to goodwill. Thanks anyway gdefy.

Thumbnail of user angiem99
California
1 review
16 helpful votes
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October 2nd, 2018

Waste of your money!
BS I'm trying to send them their box back with their shoes. I haven't gotten my return label. Still waiting! Be careful when you purchase from them. AAA should be aware they can be advertising them.
**** I wouldn't purchase again

Thumbnail of user ben10
Indiana
1 review
3 helpful votes
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April 19th, 2022

I've had sciatica pain, knee pain, hip pain for a couple decades. I was skeptical about Gravity Defyer shoes, but my Uncle suggested I give them a try, so I did. I'm so glad I purchased the shoes! The shoes were awkward in the beginning because they're so different than regular shoes. Now regular shoes are an adjustment when I wear them. I highly recommend buying GD shoes if you experience pain.

Tip for consumers:
The shoes require time to get used to them.

Products used:
Running shoes

Value
Shipping
Quality
Thumbnail of user bonniem649
Tennessee
1 review
4 helpful votes
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July 6th, 2021

I ordered sandals. There were so many useless Velcro straps and buckles I cut must of them off and rearranged and reseed what I could actually use. Sanders are comfortable but do not stand out as that much better than other brands I have
Sports shoes ordered size 7w received one size 7 one size 6 1/2. Forget the wide? Returned Almost 3 weeks ago. Have called three times with three promises of shipping right away. Still no shoes
Stay away from these people unless you do not mind spending over a month to get your order

Thumbnail of user monicas98
California
1 review
12 helpful votes
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September 11th, 2017

These shoes really help me absorb the shock of hard surfaces when I walk which leads to a less affected back (pain)

I can only say good things about this company.

Especially their customer service. I had a question and wrote them on their facebook page and received an answer from a friendly rep almost immediately.

I also like how the sole has technology in it! I mean you are paying $145 for a pair of shoes that have integrated technology and a trampoline system within it! So that's a plus!

I also like how most shoes are genuine leather or nubac.

All good things. Btw I own 7 pairs! Keep up the good work GDEFY! I hope you start opening up more stores!

Thumbnail of user dennism1202
Tennessee
2 reviews
5 helpful votes
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September 6th, 2021

I've worn Gravity Defyers for about a month, most recently for two weeks in Spain, which has lots of cobblestone streets and uneven surfaces. The shoes' heels' contact surface is only 2-7/8" wide whereas the entire heel width is 3-3/4". That inequality makes the shoe laterally unstable, especially on uneven surfaces. I would not buy them again. Other than that major shortcoming, the shoes are comfortable.

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From the business

More than just comfortable shoes! Shoes designed to help plantar fasciitis, arthritis, diabetes, heel pain, spurs, bunions, and more. Our patented VersoShock technology absorbs harmful impact from walking, running, or standing to help keep you active l...

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Thumbnail of user saraho30
Sarah O.
Public Relations
Typically does not respond to reviews

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