• Gravity Defyer

Gravity Defyer

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Overview

Gravity Defyer has a rating of 2.0 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gravity Defyer most frequently mention customer service, new condition, and return label problems. Gravity Defyer ranks 638th among Shoes sites.

  • Service
    50
  • Value
    54
  • Shipping
    48
  • Returns
    41
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
22
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How would you rate Gravity Defyer?
Top Positive Review

“Couldn't be more comfortable. Glad I have a pair!”

Larry D.
7/23/22

Due to an accident that left me with limited finger dexterity, I needed a shoe without shoe strings. The Gravity Defyer fit the bill in that it has Velcro straps plus it's super comfortable and lightweight - yet another plus feature.

Top Critical Review

“Deep drop from heel to toe causes extreme back pain. Customer service has no info on this tech spec”

anne c.
10/28/24

After wearing these hiking boots a few times ( more than the return period) I started to experience extreme back pain, called customer service, they had no tech specification on the drop from heel to toe, seems they are trying to hide this info. The guy didn't even know what to call it, refused to take a comment to his company. I think it must be a deep drop ( over 11 cm). Most good shoe manufacturers will give you that information. Suggest you not but these if you have any back issues. Wearing these is like wearing high heels to hike. Not advised.

Reviews (183)

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customer service (44)
Thumbnail of user deloresg23
Tennessee
3 reviews
7 helpful votes
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August 24th, 2020

Bought a pair of shoes for my husband and they began falling apart within a year. I would not waste my money on their shoes. Too much to pay for them, when they do not last over a year. To pay this amount for a paid of shoes and they begin falling apart within a year speaks of the quality of the product. We were very disappointed with the company when we contacted them to report the problem. The asked for pictures which I sent along to them, but they said they never received them within the allotted time. Never expected them to do anything after sending the pictures. Their response was seemingly "Too bad: The warranty has expired." Never ever would I buy from this company again!

Thumbnail of user williamm806
California
4 reviews
13 helpful votes
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October 7th, 2018

I had a problem with plantars fasciitis about 7 or more years ago. Tried these shoes just to see if they worked. They absolutely did. The plantars fasciitis went away in a few weeks and has stayed gone. I've refused to buy/wear any other kind of shoe brand since. These shoes make my feet feel great!

Thumbnail of user robertp3011
New York
1 review
2 helpful votes
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November 15th, 2021

It shouldn't take months to find a good fit. Never again will I shop for shoes online; so not worth the hassle. The shoes were so tight & constricting that I had to return them & order a half size larger plus increase the width. It takes way to long to ship & return then deal with customer service, then process an exchange and ship again. Now if this pair that's on its way doesn't fit, it will be another month long process. $#*!s sporting goods has a comparable brand which I found out after dealing with gravity defyer gdefy. I plan to go retail from now on regarding footwear & clothing. 2 stars out of 5

Tip for consumers:
These shoes run tight and are more constricting than most brands. Also the refund policy permits both full refunds & exchanges, however no refund will be honored if any signs of wear are present on the shoes so only try them on indoors on a clean floor and not outdoors.

Products used:
Gdefy mighty walk shoes size 10 & 10.5 extra wide

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Thumbnail of user marcom50
New Jersey
2 reviews
14 helpful votes
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October 19th, 2016

I had an accident three years ago. My left leg got injured and sensitive to the impact of walking. I tried Gravity Defier and bought my first two pair of shoes soon after. Today I own six pairs. I use them daily for work, casual outings and sports -which now I'm fortunate to be able to do-. A pair GDefy is always in my carry-on when I travel for business. It guarantees a pleasant walking experience every time.
Marco Marquez

Thumbnail of user ronr199
New Jersey
1 review
28 helpful votes
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June 5th, 2019

Bought these shoes with the intent of assisting my back and neck pain. Not only did they not work but they are terribly uncomfortable. They are very heavy and not pliable. I am really sorry that I purchased them and will now have to discard them because I am too late to return them.

Thumbnail of user patrician4
Tennessee
2 reviews
10 helpful votes
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July 4th, 2013

I am getting ready to buy my third pair of GDefy shoes. I have degenerative arthritis in my lower spine and these shoes help my back tremendously. I've had my athletic shoes for over an year and they are still in good shape. They just don't clean up as well as they did when they were new. I also have GDefy dress shoes and they work quite well also. I'm planning to buy two pair today.

Thumbnail of user saraho30
Sarah O. – Gravity Defyer Rep

Thank you Patricia for your feedback!

Thumbnail of user rosam92
Louisiana
1 review
50 helpful votes
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July 1st, 2019

We were excited about this brand and the company's promise to be the best comfort shoes. I bought 2 pairs for the office and a 3 pairs of tennis shoes for my family. The shoes are heavy including the tennis shoes. We got tired, almost right after we put them on. Shoes are not stable, on top of the sole, there's another narrow sole on the heal, that creates instability. So when walking, my ankles would twist. We lost a lot of money, we exchanged them for others, but it was the same. We wore them for 2 or 3 weeks with the hope they'd get better. It never happened and we couldn't returned them. So we gave the tennis shoes to Goodwill. And my office shoes I took them to a shoe repair shop, to have removed the top soles so I could have more stability. It didn't work, they still heavy. We bought these shoes at the Huntington Beach store. Thank you for reading.

Thumbnail of user stacyg166
California
1 review
11 helpful votes
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August 29th, 2019

Terrible shoes! Uncomfortable small pointed toes box squishes toes. The heel is too high forcing your foot forward smashing it into the narrow toe boxes. I have a normal foot wight not narrow and differently not wide. These she's poor quality and uncomfortable

Thumbnail of user dalynnb
Louisiana
1 review
3 helpful votes
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May 23rd, 2022

I work in health care and I am on my feet 12-16 hours a day. For the past 6 years I was in severe pain - back/knee/hip. I took a chance and ordered a pair of walking shoes. They have changed my life. By no means am I saying that my pain is 100% gone by it is now tolerable allowing me to enjoy life once more. Just after a few weeks my chiropractor noticed that I was standing straighter and that my mobility was significantly better. I am saving my Pennys to get me another pair. I LOVE these shoes.

Products used:
Shoes

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Thumbnail of user goodp
Texas
1 review
39 helpful votes
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October 19th, 2015

Shoes are too heavy for walking. If you enjoy walking with boots with boot heels, otherwise forget this shoe. I've walked over 2000 miles in about 15 months with a pair of new balance shoes and they're still ok. I walked maybe 20 miles with the gdefy shoes and the glue is coming off and the leather is cracking. I've had them for 4 months. They are not worth half the price I paid for them. They were supposed to get in touch with me by email 2 weeks ago, but I have yet to hear from them. By the way, I paid $40 for the new balance shoes.

Thumbnail of user mistyg22
Maryland
1 review
25 helpful votes
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November 30th, 2018

I selected the 30 day-trial, and I was charged full price immediately. I had the shoes for a week and had worse pain. I sent them back. I received an email saying the shoes were not in new condition and would not be refunded. DO NOT BUY! SCAM!

Thumbnail of user howardg
Illinois
1 review
15 helpful votes
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September 23rd, 2009

I ordered shoes from gdefy.com and was told I could trace the UPS shipping via their website. The shoes were actually shipped and billed by AROA marketing, no website listed, and when I phoned their number *******860) ("you have reached a number that is disconnected or is no longer in service"). Then I went back to gdefy.com and sent a "contact" email saying I could not find a way on their website to check on the UPS shipping to which they responded "Your request for assistance has been received. Case #551 - "Order" has been created for you. A member of our customer care team will respond to your case as soon as possible." That email was received last Saturday (9/19) and I have not heard from them yet.

Thumbnail of user kathleenw646
Illinois
1 review
1 helpful vote
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September 7th, 2020

This company lies through they're teeth. I ordered shoes and orthotic. The shoes hurt like hell and they sent me the wrong orthotics. Had to send them back and the correct ones were going to be EXPEDITED to me. Sent them back and still waiting for the correct ones. Was supposedly sent out on 9/1. USPS tracking shows not to be delivered until 9/14. Three business days was promised. Then there's the shoes. I was promised EXPEDITED service on those as well. I sent them out on 9/5 for an exchange. Still not shipped! They promise but never come through. Hope they show up here before I have to go out of town. To put it lightly, I'm pissed.

Thumbnail of user tamelae
California
2 reviews
7 helpful votes
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August 5th, 2017

Amazing shoe. I have searched. Tried and purchased everything I had heard about to relieve Plantar Fascitis and heal Spurs. This is the one product that delivered percent! It is such a blessing not to be in constant foot pain and be able to be in my feet without an issue. Love the fact that there are many different styles.

Thumbnail of user saraho30
Sarah O. – Gravity Defyer Rep

Thank you Tamela for your feedback.

Thumbnail of user dons89
Canada
1 review
11 helpful votes
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July 11th, 2016

I have been wearing gdefyer dress, casual and athletic shoes for several years and own no other brand. I have found them to be the most comfortable foorwear I have ever owned and the customer service is second to none. I can't believe the negative reviews on file. It sounds like these people are talking about a totally different product and service than what I have experienced.

Thumbnail of user saraho30
Sarah O. – Gravity Defyer Rep

Thank you Don for your feedback!

Thumbnail of user marcp87
Arizona
2 reviews
16 helpful votes
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June 28th, 2018

Scam---watch your money... keep accurate records... POOR customer service, if you can call it that... They refunded, after a hassle, all but $6.52.
The Free trail is not free. It is the ******** principle, not the money that annoys me.

Thumbnail of user barbarac1921
California
1 review
2 helpful votes
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July 18th, 2021

I purchased 2 pairs of womens' shoes. The $35 pair fit fine but the $135 pair did not fit. Neither box contained the "promised" return label. I have called 3 times and emailed at least 4 pleading for the return label. I want my money back so I can shop for a different shoe. Guess I'll have to deal with my credit card people and go through the "FRAUD" process. These people do not know how to do business but, they do know how to keep your hard earned money. STAY AWAY FROM THIER SITE!

Tip for consumers:
Be wary of the Free Return & Refund policies. Seem to be fraudulent.

Products used:
Shoes

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Thumbnail of user jeanf83
North Carolina
1 review
17 helpful votes
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September 11th, 2018

If you place your order on line, what they fail to tell you is that they take the purchase price from your account immediately and then put a hold for the same amount from your
Checking account, When I placed my order they immediately took the purchase price from my account and then placed a hold amount of the same amount on my checking account, The hold has been on there for five days and still there. That is a sorry way to do business. When I called the company about this matter, the girl was very rude and said it automatically stays there for 3 days. Well it has been 5 days and they are still tying up my checking account!

Thumbnail of user charlenek27
Ohio
1 review
14 helpful votes
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June 3rd, 2019

I have Lupus, 6 herniated discs for which I just had neck and back surgery. This spring I was having severe hip, knee, and foot pain on the left side. I was told I had bursitis. Despite my health issues and I am a workaholic (50- 70 hours per week) and exercise fanatic (at least an hour per day) which BTW I also advocate for if you have arthritis and other health issues like me. These shoes were a miracle worker for me. I wore them constantly the first two months and my hip, knee and foot pain disappeared. They also helped significantly with my lower back pain. Like I said I am on the go from the time I get up until I drop asleep in the evening. These shoes have really improved my quality of life. Definitely recommend.

Thumbnail of user joef211
Florida
1 review
31 helpful votes
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July 7th, 2018

On a walk wearing the gravity defyer sneaker, unbeknowest to me as I walked, the soul separated from the upper part of the sneaker and it wasnt until I took the sneaker off that I discovered the separation. The next day, and for 2 weeks now, I still can not walk as the injury to my knee prevents me from putting any serious weight on it. I looked up reviews and its a common problem. I think Ill contact a lawyer to find out my rights from this known defect to the company. Oh the sneakers are brand new and worn only a few times before this happened.

Thumbnail of user jeremyr262
Texas
1 review
2 helpful votes
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June 2nd, 2021

I used to be a devoted customer of Gravity Defyer, but not anymore. Earlier this year, I received an e-mail indicating an online sale and I ordered 3 pairs of shoes. When I received the shipment, I only received 2 pairs. I called Gravity Defyer to advise of their mistake and spoke with a very unpleasant employee who said that they would send me the shoes in a standard method, not expedited. When I had all 3 pairs, I unfortunately had to send one back, due to it being the wrong size. It has now been almost 2 months and I still do not have my shoes! I have called the customer service center multiple times and they have no answer as to why I have not received my shoes. The mangers at the company will not return messages or phone calls, which shows that they could care less. I will never shop with them again and I would not recommend them to anyone.

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Thumbnail of user debbieg3
Arizona
1 review
9 helpful votes
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January 8th, 2011

I purchased a pair of g defy because of some foot issues. For the money I paid so not worth it. I feel no difference and at the end of the day my feet hurt. The backs fold over worse than any other sneaker when trying to put my foot in them. I will continue to by my nike or other sneakers before ever buying another pair of the gdefy.

Thumbnail of user louisea170
Illinois
1 review
8 helpful votes
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March 12th, 2022

I purchased the gravity defeyer shoes on 10/30/21. I took them as my only pair of shoes on a cruise. The construction under the big toe broke down and I was walking on my toe which had surgery. The shoe structure disintegrated, I walked on my big toe very painfully and had to buy new shoes when we returned on 12/ 31/21. I have written 2G defy and emailed them with Proof of purchase and have at this time, 03/12/22, not heard a word from them.

Tip for consumers:
Beware of the shoes and service from the company: nonexistent

Products used:
Shoes

Quality
Thumbnail of user amandad820
Illinois
2 reviews
2 helpful votes
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May 6th, 2021

First of all the shoes are horrible and hard and stiff. They advertise no breaking in period and as soon as I put them on my plantar fasciitis flares up! I immediately sent them back for a refund and I still haven't received it nor have any of my emails been answered.

Tip for consumers:
Don't bother

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerrif2
Texas
1 review
14 helpful votes
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November 11th, 2019

I had pain at the ball of my foot and heal with my ankles starting to hurt. I purchased two pairs of shoes and three different insoles, even went to a massage therapist just to have myfeet massaged, with no relief. I came across Gravity Defyer ad and went ahead and bought a pair. They came with three inserts which is unusual. I would say they are good quality. I could feel relief just doing the three day break in. My first day wearing all-day my feet felt so much better but I found out the hard way they are extremely slick on ice. My other shoes were not as slick as these. After wearing a few days they became loose because the swelling went down in my feet from the pain relief. All in all I probably will be buying another pair.

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From the business

More than just comfortable shoes! Shoes designed to help plantar fasciitis, arthritis, diabetes, heel pain, spurs, bunions, and more. Our patented VersoShock technology absorbs harmful impact from walking, running, or standing to help keep you active l...

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Thumbnail of user saraho30
Sarah O.
Public Relations
Typically does not respond to reviews

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