• Gravity Defyer

Gravity Defyer

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Overview

Gravity Defyer has a rating of 2.0 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gravity Defyer most frequently mention customer service, new condition, and return label problems. Gravity Defyer ranks 638th among Shoes sites.

  • Service
    50
  • Value
    54
  • Shipping
    48
  • Returns
    41
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
22
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How would you rate Gravity Defyer?
Top Positive Review

“Couldn't be more comfortable. Glad I have a pair!”

Larry D.
7/23/22

Due to an accident that left me with limited finger dexterity, I needed a shoe without shoe strings. The Gravity Defyer fit the bill in that it has Velcro straps plus it's super comfortable and lightweight - yet another plus feature.

Top Critical Review

“Deep drop from heel to toe causes extreme back pain. Customer service has no info on this tech spec”

anne c.
10/28/24

After wearing these hiking boots a few times ( more than the return period) I started to experience extreme back pain, called customer service, they had no tech specification on the drop from heel to toe, seems they are trying to hide this info. The guy didn't even know what to call it, refused to take a comment to his company. I think it must be a deep drop ( over 11 cm). Most good shoe manufacturers will give you that information. Suggest you not but these if you have any back issues. Wearing these is like wearing high heels to hike. Not advised.

Reviews (183)

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customer service (44)
Thumbnail of user rasak5
GB
1 review
8 helpful votes
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February 10th, 2023

Im bought trainers just before Christmas, and received after 2 weeks, since I start wearing was so happy, but now only after wearing them only one month they ripped, so I'm bought sandals they arrived after 4 days, and too small, trying to contact customer service, write emails didn't receive reply, no chances to reach costumer service, I'm so sad and angry, they totally scums, cheap quality stuff

Thumbnail of user rustyf44
Illinois
1 review
32 helpful votes
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April 20th, 2019

Was looking for a pair of shoes that would work for my plans to walk the Appalachian Trail. These were advertised in Sierra Clubs magazine so I gave them a try. They are comfortable - I'll give you that! The shoes do seem to help my knee and hip pain. However...

I have less than 100 miles on the shoes and already the shoe split just under the sewn seam on the side of one shoe. When I sent a message via the website to customer service I experienced what most have said here - no answer! I tried again using the customer service email address and did get s response. I sent them 4 pictures of the shoes indicating the defect. I was told that "upper management" would make a decision on my issue within 4-6 weeks!

Not holding out hope because of the terrible reviews I see posted here. The fact that one gets a 30 day "trial", but the shoes have to be in "like new" condition should tell you that the company doesn't stand behind the product. How can you wear the shoes for 30 days and not put some wear on them?

I'm chalking this up to a wasted $150 - but will certainly revise this review if the company actually stands behind the defect.

Thumbnail of user steveh2256
California
1 review
5 helpful votes
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November 22nd, 2020

I bought my first pair of Gdefys a couple years ago and wow, they instantly made my feet feel better. The 9-1/2 xw was roomy and felt like I was walking on air. I wore them daily and they lasted a long time. I told my wife how great they were and we both bought a pair when mine wore out. They were great too. Now in mid-2020 we bought replacement shoes and they are crap! I went to a 10Xw and they are tight both in length and width. The back keeps breaking down and following my foot down into the shoe. They are nowhere near the quality and comfort of our previous Gdefys. We are going to take a drive down to their Huntington Beach store and see what's up or at least show them these current shoes. I hope they haven't cheapened their manufacturing because the first couple pairs were magic in their comfort.

Thumbnail of user deborahw440
Ohio
1 review
5 helpful votes
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October 15th, 2019

Comfort with correction. Before these I wore HOKA exclusively. Now all I wear are these. They corrected my posture immediately! Lower back pain is a nonissue and my heels are totally supported! BEST SHOES EVER!

Thumbnail of user chuckt137
Florida
1 review
1 helpful vote
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August 25th, 2023

OMG I feel like I've been transported to the Cheers episode titled SQUEAKY SHOES. The episode had us rolling on the floor it was so funny when everyone walked into the bar and their shoes squeaked with every step. You can also experience having squeaky shoes and everyone turning their heads to look at you when you walk within 30 feet of them. Just buy these shoes. NO NO NO don't buy these shoes. I had 6 pairs and they ALL SQUEAK long before they are worn out. Six pairs of squeaky shoes and the company WILL NOT replace one of them because it was over 30 days. I know…….shame on me.

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Shoes

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Thumbnail of user beckyb62
Arizona
1 review
9 helpful votes
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December 14th, 2017

I love these shoes, they are more than what I usually pay, but worth it! I've got two pairs, and they are what helped me get over my plantar fasciitis. I am certain these will be the shoes I will be wearing for the rest of my life!

Thumbnail of user saraho30
Sarah O. – Gravity Defyer Rep

Thank you for sharing Becky!

Thumbnail of user vanp18
Alabama
2 reviews
6 helpful votes
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August 19th, 2022

I ordered a pair. Size was too small. So I returned and placed another irder... they shipped wrong size. So I returned for refund and placed another order... again wrong size. So I returned 3 pairs... apps $500... after 10 days and no refund I inquired. They said they have no evidence of returns. I sent them tracking info that showed they recd the goods... another week passed. Only 1 refund... finally complained to Amazon and Amazon issued my refunds.
Gdefy socks in all regards.

Tip for consumers:
Stay away

Products used:
None

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Thumbnail of user susanh1486
Alabama
1 review
6 helpful votes
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August 16th, 2020

I bought these shoes because of what the ad stated, I even spoke to them on the phone with them telling me there the best shoe I told them I work at Lowes and on my feet for 8 hours they said yes they will be great for me, I received the right size and width I wore them and they killed my feet I spent 155.00 on them tried wearing them a few times but each time I had to run home foe my old Nike's which feel great for all day standing, I am pass the 30 day return so Im stuck with these awful shoes, I do NOT recommend them at all. Back to a shoe store for nikes and wasted 155.00.

Thumbnail of user joanm1027
Arizona
1 review
7 helpful votes
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July 30th, 2022

Purchased a $160 pair of running shoes while on a trip and was told I had 30 days to return them. As I live out of the state purchased I emailed the company requesting return and was told to contact the store in Rancho Mirage, CA. I did this and was told to return the shoes to the company in Pacoima, CA. All receipts and request for refund enclosed and I have confirmation the shoes were received June 30th. I have received nothing to date and cannot find a human to answer the phone. Joan Sheehan

Thumbnail of user rogerjorgensen1955
Illinois
1 review
2 helpful votes
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February 8th, 2024
• Updated review

I have had a pair for over 4yrs. Just received my new ones can't wait to get to walking!By the way both pairs were Orion.

Best I've ever had
July 1st, 2023
• Previous review

Wear them everyday since I retired 2+ years ago have had them longer than that. I also wear them to exercise class and wonder when they are going to wear out. Thinking about buying another pair just for backup although they are still in great shape.

Thumbnail of user barbarab557
Alabama
2 reviews
17 helpful votes
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July 16th, 2018

They come apart at seams with in three months of buying and can't return after 30 days, and your feet end up hurting so not a good shoe at all! Don't waste your Money!

Thumbnail of user ricaa
New York
3 reviews
36 helpful votes
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October 15th, 2015

Was exited to get them because of major foot isuues and pain. Bought 3 pairs and found that they had absolutely NOT SUPPORT, your foot goes from one side or the other when you walk, so you risk falling. What a waste.
Plus they don't tell you that if you return them, which I did right away, they will not refund you for 30 DAYS. STAY AWAY!

Thumbnail of user kimr91
Pennsylvania
1 review
15 helpful votes
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September 27th, 2016

I recently bought a pair of Women's G-Defy Extora II Athletic Shoes; I have suffered from heel spurs and plantar fasciitis for years. I work for a local professional sports team so I spend a lot of time standing and walking - up to 10 hours a day per event. The next day I would be so crippled up that I could barely get out of bed. Two weeks ago I purchased my first pair of Gravity Defyer's and I worked two 10 hour days back to back. First I was impressed that after the first day I could get out of bed without pain; but knew I had another full day to go... This morning when I got up after standing all day and walking over 4 miles-I had no limp, no pain! I plan on buying a second pair to wear everyday!

Thumbnail of user saraho30
Sarah O. – Gravity Defyer Rep

Thank you Kim for sharing your testimonial! This is exactly why we made Gravity Defyer shoes.

Thumbnail of user rebeccaw1183
Wisconsin
1 review
3 helpful votes
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August 10th, 2021
Verified purchase

I bought 2 pairs of shoes. The first pair is more comfortable than most shoes I own, however the laces only lasted a month before they split apart. Luckily they send you a second pair of laces, which are holding as of now. I bought a second pair of shoes, however at the time of my purchase they did not have a wide option. I thought I would give them a try because, depending on the shoe, I can sometimes wear a "normal" width. They were too narrow. I sent them back a couple of days after receiving them. I have called 4 times to check on the status of my return since they were delivered on 7/27/21. I initially emailed with no response. I then called, only to be told the return would process soon. I called on 7/30/21,8/4/21, and 8/7/21. The person I talked to on the August 7 finally put in an urgent refund request to have the case closed in 24-48 hours. It has now been almost 72 hours and I still have not received any indication that the return was even processed. The return is not even showing on my account with the seller as of today. Please note, no one ever responded to my original email on 7/30/21 until I called on 8/7/21. I have not received any correspondence since despite trying to get a hold of someone.

Tip for consumers:
Make sure to read the reviews! I made this mistake

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Thumbnail of user janetp164
Montana
1 review
15 helpful votes
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September 16th, 2018

I ordered a pair in July, with promo code MR6CKD5, and found I needed a larger size, so completed the return/replace info with the understanding it could take 30 days. That was August 4 and to date I've not received my replacement pair.

Thumbnail of user leet140
Michigan
1 review
7 helpful votes
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May 14th, 2019

I ordered a pair of G-Defy Super Walk Black/Purple in a size 8 but they were to small so I returned them for a 8.5. They were on back order for 4months so I didn't get the replacement pair until February. I tried them on and they fit ok but I don't wear tennis shoes in the winter so they have been sitting in the box until mid April when the weather was nice enough to wear them so now I am passed my 30 day trial to return them. ANYWAY THEY SUCK! The right shoe pops loudly from the heal with every step and the left squeak's so I am walking rhythm. Also they aren't really that comfortable but I've tried wearing them for a cpl days at a time to see if the pops and squeaks stop and if I get used to them - NOPE! I've had the worst shin splints... maybe that's the idea, my shins hurt so I forget that my feet hurt!? GARBAGE - not even going to turn them into yard shoes they are so bad.

Thumbnail of user gregh420
Arizona
1 review
43 helpful votes
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November 6th, 2019

Sorry, not a review. I want to thank all who have purchased and sent in reviews. They certainly helped me decide whether or not to purchase for myself. I believe I will pass on this one. Thank you.

Thumbnail of user camarillobea
California
1 review
1 helpful vote
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September 15th, 2023

The shoes are great until they're not; which is to say that the shoes do not last but about 3 months before they start falling apart and they are no longer serving the purpose for which you bought them for in the first place (pain relief, comfort). Unless you are rich and purchase at least five pairs of shoes in a year, don't bother with the VIP Rewards program. That's a joke and and borderline scam. I have never reached the Gold or Platinum tier and I have 12,450 points. Further, unless I was rich and spent all my riches on their shoes, I would never be able to redeem but maybe 1,200 points out of 12,450 points. The shoes are not worth the money because they do not last long enough to get your money's worth. The company is shady with the VIP Rewards program. Thumbs down. Find a reputable company with quality assurance. The quality of these shoes is short-lived and the company is shady with the VIP Rewards program. That has been my experience with this company and I do not recommend them.

Products used:
Cloud Walk.

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Thumbnail of user annaj798
Wisconsin
1 review
5 helpful votes
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April 27th, 2022

Bad fabric. Shoes have holes inside after 2 months running. I tried exchange but costumer service is very bad. They just ignore. I am Waiting 1year already. Poor quality

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Thumbnail of user betsyc49
Colorado
1 review
22 helpful votes
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September 9th, 2019

Not happy with this shoe, Its a shoes and does NOT provide and comfort. Lousy Customer Service too. Save your money, you can get a better show at Sam's Club for more than half the price!

Thumbnail of user shanel27
New York
1 review
21 helpful votes
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July 17th, 2015

We couldn't wear them. They were hard to walk in and fell apart. For $100 shoes they are crap. Sorry. Lots of hype and marketing with poor quality. We want our money back.

Thumbnail of user kurtz2
Canada
1 review
20 helpful votes
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May 1st, 2014

I purchased a pair of gdefy work boots for a price of $200.00 plus $30.00 for shipping plus $27.00 exchange. Now I need to spend another $32.82 to send them back. When I checked the inside of both boots I noticed that the inside of the boots at the back part of the heel was worn through the cloth part with the white plastic exposed. These crooks sent me a pair of used boots, and insisted they where new. I sent pictures of the inside of the heel and they claimed I was sending pictures of worn athletic shoes. Their management would not believe me.In fact they were very difficult and couldn'tcare less about my problem. Do not buy this junk, you will get scammed.

Thumbnail of user kristien20
Illinois
1 review
3 helpful votes
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November 3rd, 2022

I purchased gravity defyer sneakers exclusively for several years, and they were fantastic! Had a big walking trip planned and purchased a new pair two months in advance to make sure I had them ready to go.
Wearing them on the long walking trip, my skin on my pinky toe was burning and in terrible pain. Stopped at the first aid station along the way, and they bandaged up my foot and said that, something in the sneaker was causing the damage. Finding out later on the sneaker was defective with some weird stitching going on. I wrote the company, and because I purchased from a catalog or not through their website directly, they would not help me replace the sneakers! The representative told me they would get back to me within 48 hours. They never did. I called again. Same story. Nobody returns calls and when you get someone on an email they tell you they won't help you because you didn't purchase it directly from them. At that price point, if they can't provide fantastic, customer service, or replace a defective product, I advise against purchasing.

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Thumbnail of user robertod37
New York
1 review
12 helpful votes
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March 24th, 2018

It's been 2 day's that I am wearing them only while at work and my plantar fasciitis and heal spurs on both feet are about 50% better. Do they need time to break them in?

Thumbnail of user mk365
Ohio
1 review
1 helpful vote
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August 12th, 2020

Absolutely OUTSTANDING! I wear these for 12 hours a day! NEVER a PROBLEM! I can keep up with the group! The issues I had BEFORE wearing them? You could just FORGET IT! I SWEAR by these being the BEST!

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From the business

More than just comfortable shoes! Shoes designed to help plantar fasciitis, arthritis, diabetes, heel pain, spurs, bunions, and more. Our patented VersoShock technology absorbs harmful impact from walking, running, or standing to help keep you active l...

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Thumbnail of user saraho30
Sarah O.
Public Relations
Typically does not respond to reviews

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