Gravity Defyer

Their customer service is absolutely horrible. I chose expedited shipping for my order, which was supposed to ship next day and arrive in 3 days. The order did not ship for 4 days after the order. When I called to request a refund on the expedited shipping cost, they: 1) created a case in their system with the wrong information
2) I have have called 3 times now to follow up, and a "supervisor" has yet to get back to me with a resolution after over a month. The customer service representative are not empowered to do anything to service the customer, they are terse and condescending on the phone, and the "supervisors" are unresponsive. The shoes are comfortable, but you better hope you have no issues, because they will not service you.

I have been a long time customer of Gdefyer. I recently made a purchase and spoke with Kelly. She could not provide me with an answer to my reward points. I kept telling her I would like to know what rewards I am receiving per shoe purchase, she indicated she would end the call because they are in the process of making a change. Unfortunately, this answer has been provided for years!

Furthermore, she blocked my phone number and indicated I needed to discuss via email. How can this company claim customer satisfaction guaranteed, when treated disrespectfully?

The FTC has a lawsuit against them as well for false advertising.

STAY AWAY!

No benefits, won't get a raise.
I started with Gdefy in 2022, it was a disaster! With the new warehouse manager things quickly turned around, for the better. I enjoyed my job, my boss, coworkers. I move up to a supervisor position. Fast forward to may 2024 I fall at work, get surgery on my foot in October. I then return to work in February and my department had gotten beyond behind. The owner then gives someone completely unqualified my job, due to my department so behind. But then wants me to train this person. For MY job! Are you kidding? It's now 2025. I'm the ONLY employee trained in every department of the company. I was fired for declining to train this person taking my position. The owner is a crook, we had days with no water, no internet due to not paying bills. Cutting hours due to lawsuits, major debt this guy has. Company's that he owed would come to the warehouse demanding their money, we would change internet companies because he would get so behind he couldn't pay them, changing pallet companies because he got so behind he couldn't pay them.
Never would come to the warehouse to check in, fired the entire returns department and then cuts everyone's hours to 25 a week. Then when cause and effect happens to a business that is still bringing in the same volume we are punished for it being behind. He has ZERO respect for anyone that works for him, his entire California warehouse is suing him. I probably should've left a long time ago when I knew all the bad things going on.

Purchased a pair of gravity defyer,they just a year old and the soles are already separated called customer service basically they told me to bad nothing we can do,but a 10 percent discount on your next pair,they are kidding,just spent$140.00 should last more then year

My son purchased me a pair for x-mas that were 1 size too small. So I called their customer service MULTIPLE times to arrange an exchange to a bigger size. I did EXACTLY as instructed and paid $60 to courier it to them in the original box. When I called again to see when I'd get the bigger ones they told me they DON'T do exchanges out of country. But they SOLD them out of country (I'm in Canada). Not one customer service agent told me this after MANY discussions. So it cost me $60 in shipping and I have no shoes. Broke my heart. They are not a good company to deal with, so I would not recommend them to anyone.

I researched finding the perfect walking shoe and I did find it at Gdefy with the Energiya Walking Shoe.The reason I choose Gdefy was because of their return policy of "60 day Try Defy." I had called and was assured that as long as the shoes were returned within the 60 day Trial period I would get my money refunded. I ordered 3 different walking shoes and the two that I returned were not for me. I returned these shoes on January 10,2025 and its been 20 days and still no refund. I will come back and tell you all about my walking experience with these shoes once I get my refund. It will be disappionting that I will have to take other actions to get my money back. I AM WRITING THIS TO WARN BUYERS, I DON'T WANT OTHER PEOPLE TO HAVE TO DEAL WITH A POSSIBLITY OF FALSE ADVERTISEMENT, I WILL RETURN WTIH AN UPDATE HOPEFULLY ITS A POSITIVE WRITE UP.

After wearing these hiking boots a few times ( more than the return period) I started to experience extreme back pain, called customer service, they had no tech specification on the drop from heel to toe, seems they are trying to hide this info. The guy didn't even know what to call it, refused to take a comment to his company. I think it must be a deep drop ( over 11 cm). Most good shoe manufacturers will give you that information. Suggest you not but these if you have any back issues. Wearing these is like wearing high heels to hike. Not advised.

I thought that these shoes would be great for my feet but just the opposite. I read that you can experience discomfort in the beginning from wearing them so I kept giving it a try and finally I gave up and realized it was causing more pain over the long term, pain I didn't have before. So unfortunately my like new shoes will now be given away

Be wary of buying shoes from this company if you're ordering from Canada. The invoice price of 140.52 ( including the shipping price) became 194.00 on my credit card. I reached out to the company for an explanation of the additional charges and no response. An additional $68 was charged for customs clearance.The shoes fit small and I cannot wear them. A waste of money with no option to return. Terrible service.

Previously loyal customer. Purchased Men's Black Mighty Walk for several years. Resolved heel spurs. However, recently experiencing pain at top of foot (Flat Feet.) Limping after long walks. Ankle soreness.
Also, customer service at location was less conscientious than in the past. Do not recommend.

If you intend to buy from this company be prepare to talk with sales reps. Who don't know much about their products. Just talked with the lead sales rep. About the Heston mens sandal. I asked if the straps are adjustable I see buckles on them. See said and I quote "they look like they are" I said what do you mean looks like. She had no idea and this is the person in charge. This is how it's been with all the sales reps I talked with. Pretty much all I ordered I had to return do to they told me one thing and I got another. Also the footwear isn't that great. Hope this helps you if you intend to purchase from them. Good Luck!

I have bought many pairs of walking shoes from this company. They were all true to size for my size 15 extra wide feet. I need the wide box toe and have never been disappointed with the product nor with the service.

My husband is a 10.5 sneaker & I am a 7.5. We ordered Gdefy in our size. Too small. So we ordered the next size up. Still too small. My husband & I never wore a shoe a whole size bigger. Plus they feel uncomfortable. Returned them. Waste of time. Also saw, after research they were sued by the Federal Trade Commission for false claims of stopping pain. Don't waste your time or money

Bought 2 pairs of shoes that arrived too late for my trip despite paying for expedited shipping. Multiple email requests for an RA form were ignored and no one called back off the 877 number. So I just sent them back, and they shipped back to me again. Now in a credit card dispute to protect myself.
SF, New York

I ordered a pair of shoes from Gravity Defyer for my mom but we ended up returning as they're very bulky shoes. However, it's been 2 months and I still have not received the refund after calling customer service twice. Each time they create or update the case but do not tell me when I'll receive a refund. It's incredibly frustrating!

OMG I feel like I've been transported to the Cheers episode titled SQUEAKY SHOES. The episode had us rolling on the floor it was so funny when everyone walked into the bar and their shoes squeaked with every step. You can also experience having squeaky shoes and everyone turning their heads to look at you when you walk within 30 feet of them. Just buy these shoes. NO NO NO don't buy these shoes. I had 6 pairs and they ALL SQUEAK long before they are worn out. Six pairs of squeaky shoes and the company WILL NOT replace one of them because it was over 30 days. I know…….shame on me.

This is one of the worst expenses and investment I've made into my feet the information I read is not for me I'm sure there's a million other Americans that are dealing with the same thing I am... beware of the marketing propaganda don't believe everything you read

At first, I loved these shoes! They come with extra insoles to tailor the fit better to your foot. They are very comfortable and relieved my pain on walks. However, after 6 months of minimal wear (I walk 1-2 miles a day 3 times per week) the inside of both shoes are tearing apart. I attempted to reach out to the manufacturer regarding this issue & they pointed me back to Amazon as the seller/vendor. Amazon said the return window had closed after 30 days of purchase. Too bad as I would have continued to purchase these shoes for years to come. Way too expensive to be falling apart at 6 months with minimal walking. Would not purchase again due to poor manufacturer customer support.