Walmart Grocery Delivery

It sounds good but don't do it!
I tried it, 1st time trying it and wow. I could see on the app that my products got picked. Then a call came in from "insta cart". An Asian girl that I couldn't understand 1 word,then she hung up. So I checked the walmart app again. All of a sudden every product line started saying "return". The total that was debited from me was $118. Then it showed a refund was issued for $93. Then I scrolled to Help,contact,call. Said 404 error sorry we've goofed up. So wouldn't contact me gor help.
I had to find a contact number online for walmart and call. Called them and got not much help. Guy was unable to give me an explanation to why my order canceled. Blamed their delivery partner"Instacart ". Told me I "would" get my full $118 refund in 5-10 buisness days. So that's my grocery money for this week's groceries that I'll get in 5-10 days. What bs! All I got was a sorry sir. Not even an explanation. Never ever again!

Worst service ever, Walmart does not know how to manage this well. Items constantly missing, wrong orders delivered, constant delays... And have to TIP? F that!

After placing an order for pickup at our local Walmart, we realized that out of stock items automatically get shipped from nearest warehouse. Unfortunately for us, these items arrived damaged.

Their service sucks, they never have what you order and will substitute with more expensive items totally different from original then you are stuck going to store anyways to return.

Several times I did not receive my order, or my order was just not delivered and or was delivered to the wrong address and send a picture of someone else's door with my grocery sitting there. Today was no different. When it is delivered I get expired goods, dented cans and fruit and vegetables that are rotting. SERVICE IS AWFUL..

Why don't the driver's use a cart to carry the groceries? If they see it's a large order and don't want to deliver it they should cancel on the spot and let someone who wants to work do it. They need to provide carry bags or verify that they have a carry cart. I'm an amputee and couldn't go from the 3rd floor to the first carry all the groceries back up to my apartment. When I told her how to get to my apartment she cancelled my order! Lazy Driver

Always has to change your order and you need walmart+ just so that the delivery fee isnt 15 dollars and if you dont LOVE that. You have to WAIT for a delivery,not a few hours that would be reasonable and sane. No expect to wait 1-2 DAYS for the delivery.oh and one net positive i guess is that often you can end up getting random peoples $#*! on your doorstep so thanks for the pair of socks but it doesnt cover the entire day i wasted waiting on my delivery.the highly likely outsourced support are quick to cancel and issue a refund with no actual compensation apart from saying "SOWWY" but that isnt going to cut it. NO thanks walmart

I left 1 Star because I can't leave zero. I pay for Walmart plus & it's been hit or miss with miss being the dominant word. Whenever I order groceries from Walmart online I go in knowing I'm going to have some sort of issue. Whether it's what I'm looking for strangely not available in any form, another issue is finding out my item is unavailable & then offering a substitution that makes zero sense & not being able to add a better substitute due to it being too late at that point, then there's not getting what I ordered & payed for or not being able to get a delivery for sometimes days on end. It's very rare I put a shopping list together & then that order shows up in full. Today I received an order with $92. Worth of food not showing up. I call to complain & I get my money back. Then I go to reorder my food only to find out that the super center Walmart I ordered from is out of stock in every produce, meat & poultry the store carries. Walmart delivering groceries is a great idea in theory but so far after my first year it has been executed about as bad as humanly possible.
Be Better Walmart

Stay away from this place... rude and overwhelmed associates... jeri and Jeremy canceled my order after I was in the parking lot just because he was overwhelmed with 3 cars in parking lot. Rude to customer if that's what you want go to this nightmare place

This is the second time I order stuff from online groceries to get delivery from store and bout cases my groceries were stolen by their drivers amthe first time took up to a month to receive my refund and yesterday my order was out as delivered I never signed of the driver signed off on my order and took my groceries and marked it as delivered now I'm on the phone with online customer service they don't want to give me my money nor do they allow me to speak to a supervisor i keep getting told no one is available at this point am ready to call up a lawyer and sue Walmart for fraud and theft

Yea so I had a 4-5 pm delivery scheduled abs no call … no notification it is now 9pm and nothing! I have called customer service twice they keep saying wait an hour, no answer at the local store that It is coming from! Says if they don't come by 9pm look for it in the morning no clue what time abs now my husband has no lunch for work he leaves at 5:30am this the reason I placed the order on Saturday to deliver Sunday evening 4-5 I pay a yearly subscription for this because I am disabled but wow I am sooooo disappointed!

My food order should be delivery at 2pm to 3 pm never arrived called customer service they told us to go pick the food at walmart when we got their the manager told us the person that has our food never returned the food back to the store. We waited until 8pm to call customer service for refund.

9 times out of 10 you place your order and then a few hours before you expect it to be delivered you see substitutions for the most important items or it is simply out of stock and you are screwed. Also, they just re-did their website and the first day with the new look and feel ALL OF THEIR PRICES WERE JACKED WAY UP! Plus, they cut way back on delivery drivers so instead of having available delivery dates 2 days later you now have to wait a WEEK if you are lucky. So I shopped my meats waited a week and now today - 45 minutes before expected delivery I find OOOPS! OUT OF MEAT! SORRY SUCKER! And this is after rationing my existing food to make it last a week because my delivery dates used to be only 2 or 3 day wait but this time I had to wait 8 days for an availability. So this week I will be eating pasta and hot dogs instead of pork loin and chicken.

I live in arizona my groceries have been delivered to wrong house so I decided to have some groceries shipped now thier saying attempted delivery returned to store I'm home no one attempted to deliver here what's going on I called customer service to see why it was returned no one would tell me what's going on here?

My elderly mother had me set up an account for her so that we could have some of her groceries delivered She has mobility issues (e.g. Uses a walker) and needs to have the person delivering groceries place them inside the apartment door. We have had two deliveries so far, and both times "Meet at Door" was selected. On her first delivery, the person delivering the items, left them outside her apartment door and did not knock. For the second delivery, additional information was provided with the order, including her buzzer code, and information related to her mobility issue and need for some assistance. This person dropped them off in her apartment lobby (see photo) and did not even buzz her.
Fortunately, a neighbor was able to bring the groceries to her.

Both times, the groceries were delivered by UBER, but that was arranged by Wal-MART.

So for both companies here's the definition of meet: come into the presence or company of (someone) by chance or arrangement.

We're currently in a 30 day free trial, but today's delivery will be the last one from Wal-mart.

I rely on deliveries, and the company can't seem to get it right. I have lost track of how many times in 3 months that I have had order issues. Today, it was particularly egregious; NINE out of 23 items supposed to be in the order were not delivered to my address (all 9 were in stock). I have to assume that the delivery person stole them. That means half of the items on my order did not arrive. Today, like many other times, I didn't need a refund. I needed my order because I rely on them.

Over and over, Walmart can't deliver the goods and then blames it on another company while they cheerfully charge my card every month. Walmart is not holding up its portion of the contract. I see a lot of Walmart advertisements that purport to watch out for their employees, communities, and small businesses. You can't support those if you don't have customers that feel that they are supported. I have challenged them to discuss the issue with me, but I am not very optimistic that the mega-retailer gives a hoot. I will of course update this if they do follow up.

I haven't heard from the manager from Walmart store #******* regarding my delivery on the 5th. I did not get my Perdue chicken: https://www.walmart.com/ip/Perdue-Fresh-Boneless-Skinless-Chicken-Breast-Tenderloins-1-1-6-lb/*******

I chatted with a rep and via phone and was offered a refund, I want the chicken that I ordered. Why do I have to reorder and use my card again? I am a senior and cannot get out right now and depend on online grocery shopping. I tried to call the store and no one answered the phone. Both customer service reps also tried to call and no one answered the phone.

I want the chicken tenders that I paid for! I am on a budget and money is tight! I am contacting you because no one from that store will even respond. I cannot believe that no one will even acknowledge me at all! All I want is the chicken that I need, this is ridiculous! So what happened to my chicken?

I have patiently tried to work through the bugs of ordering groceries through Walmart delivery. As someone with a compromised immune system, grocery delivery has been crucial to me this past year. But, almost EVERY order is wrong, missing something yet I am charged or the shopper I think just doesn't want to be hassled and picks what they want me to have, not what I asked for. I have tried orders through Publix and have had ZERO issues. So, unfortunately, I give up Walmart. I rather pay higher prices and get exactly what I ordered than "save money" and rarely get what I ORDERED.

When I first started my service in October 2020 my service from the Colton store was super however I was told that Walmart updated their computer system around January 2021 and transferred me to the Airway Heights store which is about 12 miles from my home. So now I don't get my orders if they are placed for a evening delivery until the following day an if I make an express order even when I receive a message out for delivery, it gets canceled. So guess what I canceled my service.

I ordered my groceries for next day delivery. On the day of my delivery I received an email about the items that needed to be substituted. I approved them. Then I received an email advising me of the delay. The third email was to inform me that my order had been canceled due to high demand I guess my order wasn't important so it didn't fall on their high demand category.