Walmart Grocery Delivery
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Walmart Grocery Delivery

How would you rate Walmart Grocery Delivery?
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Virginia
1 review
15 helpful votes
Follow Pasquale C.
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Crappy service
August 16, 2022

They continually get the order wrong.
They also try to substitute items that have no relationship to the item ordered.
Just got delivery... 3 different drop offs. Got items I didn't order. Repeatedly getting items I did not order.
Really, they have no business being in the delivery game. They're hopeless.
They are worse at getting the order right, than McDonald's. That's pretty bad.

Date of experience: August 16, 2022
Oregon
1 review
3 helpful votes
Follow Jamin A.
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The delivery service is highly unreliable. They will give you no updates if an order is delayed—then when and if they do, it's likely for a time that might not work for you or is a hassle. They have cancelled orders on me without telling me, their phone customer service is laughable and they can do "nothing" for you as a customer to offer to keep you as a customer—even just "I'm genuinely sorry…we are going to address this and let you know the result"…. Nothing. I'm likely going to cancel at this point and demand a refund or contest on my credit card the $100 I paid for the year of this lousy service. I don't drive and this makes my life utterly more difficult: I've waited a long time to write this review but after the latest issue, I'm done.

Date of experience: August 15, 2021
Illinois
1 review
23 helpful votes
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Epic Fail Walmart!
December 23, 2020

The whole point of ordering was that I'm really sick and don't want to leave the house. Whoever packed my order left out ALL sanitary products and tampons. No excuse for this. How could they forget to pack ALL of them? No way to get a hold of driver (I tried.) What good is a fu-king refund when now I have to go to the store in the middle of the pandemic when I'm really sick.

Date of experience: December 23, 2020
Florida
1 review
4 helpful votes
Follow Terri S.
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Save your money and avoid the Walmart+ membership! The food doesn't arrive or is delivered hours late. Many times you're charged for items that are missing or spoiled. Refrigerated items arrive warm and packed with paper products that ruin them. The pack canned items on top of bread and eggs to break and squash them! I could go on but you get the message... save your money or sign up with Publix for delivery.

Date of experience: August 23, 2022
Washington
1 review
5 helpful votes
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Terrible
April 3, 2023

I ordered 66.00 worth of delivery. They put a temporary hold of 94.00 which says the rest of the amount will be given back in 7 business days.
Not only that they charged the amount of $94.00 in increments so 5 different charges show up on my account!
Not only that but I have a Walmart delivery subscription!
So $30 extra dollars are with held on my account for a week.
I was not made aware of this prior to placing the order and will not do this again

Date of experience: April 3, 2023
Maryland
1 review
1 helpful vote
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Walmart Grocery Delivery
September 14, 2022

I'm done. Initially, for 6 months, service was good. Last 2 months a struggle, late delivery times, poor substitutions. Could not even reach the store to complain. Have unsubscribed to Walmart services…. Very unfortunate.

Date of experience: September 14, 2022
Florida
1 review
7 helpful votes
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Grocery delivery
September 23, 2023

They constant late if they come at all. When you call the customer service number they just give you the run around and a couple of times they've even lied.I've had order that came more than 48 hours late. If the order doesn't come at all they do nothing to correct the problem. When you have the I'll sign for it, they still don't knock. I'll never use the service again. I will cancel my premium account. I won't shop there anymore as well. If I didn't have to I won't give them a one.

Date of experience: September 23, 2023
Florida
1 review
10 helpful votes
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Stay away from this app. I placed a $178 dollar order and after paying I got an email telling me that half my order was canceled by the fraud department because of suspicious activity. Now they have all of my grocery money tied up for 7 to 10 business days. Will just have to wait and see if Walmart returns it. What a joke. Not laughing. You have been warned.

Date of experience: April 29, 2023
New Jersey
1 review
0 helpful votes
Follow walmart c.
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Very bad in online shipping!
I had this week 3 orders that i only revied partial order, especially when I'm making a store delivery, i keep on calling and chatting they always saying it wont again... its very frustrating... :(( (

Date of experience: December 1, 2022
Texas
3 reviews
30 helpful votes
Follow Roger F.
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I used walmart pickup delivery service last week and there were a few issues with the order. Which fine, mistakes happen, but the worst part is there no way to get this resolved via their website either via email / live chat / or just their software to report the problem. They make you call them in to an obviously backlogged calling system (wait time over an hour). I'm guessing this is part of their scheme so people just give up about getting their money back.

Date of experience: April 22, 2020

Overview

Walmart Grocery Delivery has a rating of 1.2 stars from 638 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart Grocery Delivery most frequently mention customer service, next day and wrong address. Walmart Grocery Delivery ranks 121st among Grocery Delivery sites.

service
415
value
368
shipping
341
returns
306
quality
339
+142