Walmart Grocery Delivery

I received notification 10 minutes before my delivery hr 2-3 pm that there was a 2 hour delay and no refund. 2 hours is a big delay. Just enough time to watch a Packer game at 3pm for the driver. I will never use this again. I could have picked my things up if I knew there was a 2 hr delay. I arranged my whole schedule of what dinner,was going to be. Not satisfied. This is no way to treat your customers

I want myaccount cancelled. Every time the people forget something then I have to wait 10 business days for my refund and then have to buy my food again. They left off my two large ground chuck meat and so I had to pay for it again or not get it which is what I needed in the first place. This is not good business and the Walmart supervisor Maria *******7977-4081-0000 could care less. Do not use this service because the driver steals and Walmart charges it back to you.

I am really disappointed by the horrible customer service I continually receive. I would not recommend getting orders delivered, ever! I order from the Riverton Walmart and they continually screw up and deliver my order to the wrong house. To make things even worse, their drivers will not answer their phones and customer service will only refund you and tell you to reorder. Bigger problem, they are continually out of stock which makes it impossible to reorder what you need. Don't bother calling in because all they will tell you is that they can't help. Doesn't help when you have theifs for neighbors who won't return your groceries to you either! Won't be ordering online going forward.

They are using Door Dash. I paid 8 bucks plus tax for the delivery service and tipped on top of that. Walmart thinks I should tip a percentage of the value of my order. I do not. I will not tip 15 bucks on top of the delivery charge. If you don't offer a huge tip, the drivers just refuse the order. No one tells you. I am no longer a customer.

I used Wal-mart pick up service for the first time, but I really should have known better. After all, I do shop at Wal-mart. I could not get an answer on the pick-up line. Busy with a customer. Tried several more times. No luck. So, I moved my car from the pickup zone and went in.
First, I had the never to interrupt an "employee, lounging at the first pick up point. Shame on me. He sent me down to an orange door.
Surprise! Surprise! There was no one there. Kadiyah, one of the "customer service" people told me that no one came in today. Neither she nor another clerk could do anything. Evidently, no one realizes that keys unlock doors. I pointed out that they could update the message - the one that says they are busy helping other customers. That message
If I ever get my order, I will never shop at the Spence Wal-mart again.

I've been having problems with Walmart grocery deliver for more than a year now and it is getting worst.
I've had my grocery orders cancelled 18 times now by Walmart without any notice. I've lost count of how many times my husband and I have had to call their customer service about the same problems. And nothing has changed. Their customer service is useless, and inept. My husband and I don't drive and are both disabled. We chose Walmart grocery delivery service because we really loved Walmart. My kids grew up wearing clothes from Walmart. I wore clothes from Walmart. We bought TVs, stuff for our kitchen and every part of our house. We have spent lots of money at Walmart for years. We were strongly loyal
Customers. Walmart was once an American icon. And it's sad to see them cancelling themselves out of our American culture. They have shown themselves to be disloyal to their customers and heartless to those who need their service.

$8-10 (not including tips) for a delivery that is guaranteed to fall under at least one of these
• Late
• Missing a ton of items
• Ridiculous substitution items (even if you requested that they don't get substituted. Sometimes they'll get substituted and you won't even be notified)

My last delivery was an hour late and was missing 9 items. Getting a refund for all of them was a hassle and it certainly didn't make up for the piss-poor experience and the wasted money.

They take your order on line- easy- then they don't show up during their agreed time frame- after a couple of correspondences with customer service and a promise of delivery in 1 hour ( already 4 hours late)-
Never showed up- they cancelled my order without any notice.
Went on line with Safeway at 5PM and had grocery delivery at 8. Cheaper too. Good bye Walmart- you lost a loyal customer. And- they keep your money for +-7 days, even though THEY cancelled my order.

This is my second time to try to have groceries delivered to my son in another state who has no car. The first time they gave to the wrong person who lived in his apartment building. This time they didnt text him they were there. Im assuming Cassandra just set the bags down and drove away. He never got anything. Then you have to wait 48 hours to get a refund on your card. AWFUL! The store when you call in Indianapolis after 4 hours never answered. The manager didnt care, and said they use delivery drivers and it is not Wal-Marts fault. He couldnt wait to get off the phone. Save yourself stress and just do not use wal-mart delivery EVER

The biggest problem is so many items not in stock, bad substitutions or no attempt to substitute, and drivers are good or bad depending on the one you happen to get. Uber drivers, last one was great, 2 trips of groceries up to my apartment, the one today wouldn't bring it even to the entry of the building.