Walmart Grocery Delivery

Do not use Walmart for grocery delivery. I called my local store to check on my delivery because it was quite late and I had received no updates. I was told they had started using a new delivery service instead of door dash and now cannot guarantee the window and also could not give me any indication of when the food would be delivered. She said the drivers have their schedule set at the beginning of the day and they pick the orders up whenever they can and get them there whenever they can. I asked what was the point of choosing the window of time if that was the case and was given no answer. Ridiculous. Poor customer service. Canceled my membership fee immediately and will be using a different delivery service going forth.

It's really crap shoot ordering from Wal-Mart for delivery. Either nearly half of what I've put in my cart is out of stock when I get ready to place my order, or after ordering, when it's ready for delivery, a goodly amount of items are no longer available. Very frustrating. Also my orders have gone missing several times and I've had to ask for refunds for the whole order or parts of it I paid for but didn't get. Another time I received a call saying I needed to pick up an order that plainly stated it was for delivery. Only reason I haven't canceled my membership are some items I can't get elsewhere and the free shipping on anything I shipped by FedEx.

Important items did not show up and the substitution feature on the app did not really help. One item in particular was available for months and months via pickup, but now all of a sudden it was unavailable via delivery and no substitution opportunity was given. I would like to know why things seem available when you're picking up, but unavailable when you're getting delivery. Already unhappy I signed up.

3 hours late, customer service doesn't know the status.
I got an email saying it was out for delivery at 11 am.
Received an update saying it was loaded on the truck at 12:55 pm.
Received an update saying the driver arrived at Walmart at 1:39 pm.
It's 1:53 pm right now and no new updates so far...

I have been using Walmart delivery for some time now, and lately, it's been a nightmare. I'm still waiting for a delivery promised 3 hours ago. They don't seem to care. I was offered that they will credit my shipping charge for my wait. When I told them that I had an appointment the customer service guy told me to wait for the driver.

I have strict instructions that deliveries are to be handed to a person and not just left outside for anyone to take but most of the time now all my walmart deliveries are left out in the parking lot for anyone to take

In am a Walmart+! Member. On Feb 5-6th I ordered nearly $200 in groceries. I have the order number. I spoke with a representative who went over each missing item (nearly $50) and she promised a refund that never came. With the economy being in the state it's in, I don't appreciate Walmart not following through. Some items were out of stock and I understand that, but they admitted it appeared all the items I ordered that were NOT out of stock and I didn't receive should not have been charged.

This has to do with customer service when you don't get all your items or someone else's items or they deliver it to the wrong house I stayed on hold for an hour for a refund that I can't just go back where they dropped it off and pick it up and bring it to you once they know that they delivered it to the wrong house. And you have to reorder everything and then who's to say if it gets delivered to the right house or not not very professional especially with Walmart stayed on the phone from 12:30 to 1:45 very bad experience

I ordered $45 worth of groceries ( all together) to be delivered to my home by 6 pm. At 7:30 I received a $2 bottle of hair mouse. That was it. The rest of my order was either out of stock. Nothing was substituted.( Which I check stock on line and it said in stock) a few of my items where cancelled ( not by me) and the rest was put under in store pick up. ( Again not by me). When I called customer service they told me I did it... but my online order said everything on my list was to be DELIVERED... my delivery was delayed. Another time I ordered my vitamins... I was sent an email saying they were out of stock. So I find a ride out there since I really needed them... and there where at least 20 on the self. Who ever filled the order did a $#*!ty half assed job. We are paying for a service and these idiots are getting by with screwing us over.